WorksheetsJust Energy's TEAM COMMISSIONS/Telesales
Total questions: 10
Worksheet time: 5mins
If there is a switch hold on an account, what should you do?
Explain to the customer the SH removal process.
Complete the enrollment
Send customer new occupancy form.
ALL ANSWERS ARE CORRECT.
What is the best way for a customer to make a deposit payment?
Over the phone with agent
mail deposit
At a cash location
None of these
What is a switch hold?
a lock or block on the electricity meter for customer protection.
a lock or removal of the electricity meter.
a lock or block on the electricity meter due to non payment.
a pop, lock and drop on an electricity meter.
When a customer calls to report a deposit payment, what department do you send the service request to?
Collections
Advanced Transactions
AR
Carole Baskin
Choose two unbundled plans.
Power Plug 12
Base Saver iii
Power To Chose
Sustainable Living Bundle.
How do you calculate an unbundled plan? Choose all that apply.
energy charge × kwh
tdu/tdsp × kwh
energy charge total + tdu/tdsp total
energy charge + kwh
The EFL shows the ______rate at 1000 kwh.
angle
estimated
approximate
average
What is the pitch called if a customer is calling for another provider?
transitional
transformational
transactional
Trans Am
Solar buy back is at the rate of ____ per kwh of the ____ energy produced?
4 cents, access
3 cents, excess
4 cents, excess
3 cents, access
What is the minimum size solar system a customer must have to qualify for the solar buy back program?
20 kw
30 kw
25 kw
100kw
