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WorksheetsCHAPTER 8_QUALITY MANAGEMENT CONCEPT
Total questions: 15
Worksheet time: 7mins
Which of the following is NOT a dimension of quality?
Durability
Aesthetics
Performance
Affordability
This dimension of quality refers to the total useful life of the product
Reliability
Durability
Performance
Conformance
Name about this graph
Ishikawa diagram
Scatter Diagram
Histogram
Pareto
A check sheet is
a form
a way to collect data
used for measuring
used for inventory
Which of the following is dimensions quality for services?
Reliability
Durability
Aesthetics
Special features
Refer to the label above which organization relevant to this product?
ISO
HACCP
GMP
Halal
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
Which of the following is responsible for quality objective?
Top level management
Middle level management
Frontline management
All of the above
TQM looks for companies to find improvement ideas for themselves. What is this called?
Benchmarking
Investigating
Improvement copying
Research
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
Total Quality Management (TQM) focuses on
Employee
Customer
Both Employee and Customer
None of the above
TQM looks for companies to find improvement ideas for themselves. What is this called?
Benchmarking
Investigating
Improvement copying
Research
