WorksheetsDay 1 Huddle
Total questions: 10
Worksheet time: 5mins
What Are the Big 3 systems we are to have open everyday?
1.Hub
2.Cora
3.Careloop
1.DPI
2.VXfield
3.Agent Portal
1.Hub
2.Core
3.Eco-Assist
1. Inet Portal
2.Bold Chat
3.Dispatch chat
True or False? You can only say the 5 part close on calls that are not transferred to a different department.
True
False
Is the G1100 compatible with Eco Assist?
Yes, it is fully compatible.
No, you can view nothing!! This is a trick question
Maybe, tough question :)
You cannot get into the firmware of the G1100 but can view info only
what is the purpose of the MEB1100?
It increases the customers speeds
It is a
MOCA to ethernet adapter that changes a MOCA connection to ethernet connection
It is a ethernet to MOCA adapter
It helps their amazon fire sticks work
Which is the best empathy statement for an internet issue?
I apologize for the issue you are experiencing.
I'm sorry that you don't have internet, that sucks.
I apologize for the inconvenience, I'll see what we can do. I can make no promises.
I apologize that your internet is down. I understand how frustrating that can be, but you have reached the right department!
True or False? You are not required to login to the HUB phone everyday.
True
False
When do we run a MetaLite test?
A. After you pull up the customer in Hub
B. The end of every call
C. Only for internet issues
D. On every call
Both, A & D
How many minutes of discretionary time do you have per your allotted shift ?
All the time I need
15 minutes
7 minutes
As long as it takes
Which tab in HUB do you click on to reboot the ONT?
Click on RG tab
Click on the GWR tab
click on the ONT Alarms
Click on the ONT tab
What is the troubleshooting procedure for a VER code of J3?
Tell the customer call back because we don't know.
Alert the customer they are in an outage!
Follow the all services out workflow
Transfer to customer service for a service upgrade immediately!!
