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Hotel Wide Gathering

Total questions: 6

Worksheet time: 60secs

Name
Class
Date
1.

What is this week’s subject of the week on CTQ?

a)

WOW Story

b)

Elevating Guest Experience

c)

Problem Resolution

d)

Guest with Disabilities

2.

What is today's Gold Standard?

a)

The Credo

b)

Service Value #1

c)

Service Value #11

d)

Motto

3.

What are the keywords of our property’s scenography?

a)

Urban, Culture, Rituals

b)

Elegance, Modern, Culture

c)

Culture, Local Food & Drink, Urban

d)

Defining Moment, Local Food & Drink, Elegance

4.

How many qualifying nights does it take to become a Marriott Bonvoy Gold Elite?

a)

20 – 49 Nights

b)

24 – 50 Nights

c)

25 – 49 Nights

d)

26 – 50 Nights

5.

Which membership level gets a complimentary Late Check Out until 2 PM?

a)

Marriott Bonvoy Silver Elite

b)

Marriott Bonvoy Gold Elite

c)

Marriott Bonvoy Platinum Elite

d)

Marriott Bonvoy Titanium Elite

6.

Which one is the correct Telephone Etiquette to answer internal calls?

a)

Good Afternoon, engineering office, this is Bambang, how may I assist you?

b)

Good Afternoon, thank you for calling engineering, this is Bambang, how may I assist you.

c)

Good Afternoon engineering office, Bambang speaking, how may I assist you?

d)

Good Afternoon, thank you for calling The Ritz-Carlton Jakarta, Pacific Place, this is Bambang, how may I assist you?