WorksheetsHotel Wide Gathering
Total questions: 6
Worksheet time: 60secs
What is this week’s subject of the week on CTQ?
WOW Story
Elevating Guest Experience
Problem Resolution
Guest with Disabilities
What is today's Gold Standard?
The Credo
Service Value #1
Service Value #11
Motto
What are the keywords of our property’s scenography?
Urban, Culture, Rituals
Elegance, Modern, Culture
Culture, Local Food & Drink, Urban
Defining Moment, Local Food & Drink, Elegance
How many qualifying nights does it take to become a Marriott Bonvoy Gold Elite?
20 – 49 Nights
24 – 50 Nights
25 – 49 Nights
26 – 50 Nights
Which membership level gets a complimentary Late Check Out until 2 PM?
Marriott Bonvoy Silver Elite
Marriott Bonvoy Gold Elite
Marriott Bonvoy Platinum Elite
Marriott Bonvoy Titanium Elite
Which one is the correct Telephone Etiquette to answer internal calls?
Good Afternoon, engineering office, this is Bambang, how may I assist you?
Good Afternoon, thank you for calling engineering, this is Bambang, how may I assist you.
Good Afternoon engineering office, Bambang speaking, how may I assist you?
Good Afternoon, thank you for calling The Ritz-Carlton Jakarta, Pacific Place, this is Bambang, how may I assist you?
