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WorksheetsConnected Vehicles & CAP Review
Total questions: 10
Worksheet time: 7mins
Click on ALL Connected Vehicles:
2021 Jeep Cherokee L
2021 Jeep Grand Cherokee L
2022 Wagoneer Lineup
2021 Ram 1500
Which of the Call Flow Details requires for you to create a case in Compass?
Greet
Verify
Handle
Resolve
What is the proper opening used with Connected Services?
"Thank you for calling Jeep Uconnect..."
"Thank you for calling Connected Services..."
"Thank you for calling Jeep Connect..."
"Thank you for calling Jeep Services..."
Click on the 2 main systems we will be using on a day-to-day basis:
Dealer Connect
Compass
GSDP Admin Portal
Dashboard Anywhere
What 3 ways can we search a customer within CAP?
Last 8 of VIN
Email Address
Phone Number
Advanced Search
True or False: When resending an activation email, we are required to confirm the email address with the caller.
True
False
True or False: Once an Activation email is sent, the customers account is activated.
True
False
After ___ failed login attempts, the customer will receive a Locked Out Account Status.
2
3
4
Which of the following is NOT a Contact Reason Area?
Guided Assist
Maintenance
Navigation
Data Monetization
Within the Maintenance Contact Reason Area, you will find which Contact Reason Types?
Vehicle Health Report
In Vehicle Help
SOS
Vehicle Health Alert
