WorksheetsQuiz No. 1
Total questions: 15
Worksheet time: 10mins
This is a feature that customer can use if they wanted to repurchase their cancelled order.
Buy Again
Add to upcoming delivery
Notify Me
Add to existing order
Liz is worried about an additional delivery fee to her amended order. How are you going to assist Liz?
Advise Liz that there is no additional delivery charge for any amended order.
The delivery charge will depend on your amended order
Advise Liz that there is additional delivery charge for any amended order.
Please check our website for confirmation
This is what DR hands over to customer upon delivery
Delivery Note
Delivery Manifest
Delivery Invoice
Delivery List
Russel wanted to know how many times he can amend his existing order. What will you advise to Russel?
Order can be amended 2 times
Order can be amended 5 times
Order can be amended 10 times
No, You can't amend your order
Sheila would like to know if she can order from Redmart in bulk . What would you advise to Sheila?
You can order bulk order it depends on the weight of the products
Yes, You can place a bulk order as long as within 200kg in weight
No, you cant order in bulk order
Yes, you can order in bulk
You raised the customer's concern to cxcomms and you received their response that DD is not possible, How can you relay this message to your customer?
Warehouse missed to load the container upon loading to feeder truck
Advise customer that item were missed to load to crossdock
Advise customer that the availability of the items is not ready yet.
Advise customer that we can no longer redeliver the items.
This is the button that customer can use if they needed to add more items on their existing open order.
Notify Me
Add to upcoming delivery
Buy Again
Add to existing order
Once the container loaded to the feeder truck, this will be transferred to the
Customer's doors ste
Customer's shipping address
Crossdock
Warehouse
What is the device handled by DR for his delivery progress
Delivery Buddy
Delivery Manifest
CXComms
DCC
Enumerate different delivery time window slot and its delivery charges for RedMart
What is ATL stands for?
(a)
Who will decide for force ATL?
DR
Customer
Transportation team
Supervisor
Where can you lodge customer's request for their upcoming delivery?
(a)
What is your understanding if customer wanted to leave their items to DS?
(a)
What is RedMart's Mission?
(a)
