Hotel Guests interactions within the Guest cycle. Which of these interactions belong to the Pre-arrival stage?

Pre-arrival stage. Sources of reservations. This type of CRS is a hotel chain reservation system in which all participating properties are contractually related. (hotel chains, e.g. Holidex= Holiday Inn, MARSHA= Marriott)

Pre-arrival stage. Sources of reservations. Which source of reservation is Amadeus?

Pre-arrival stage. Sources of reservations. This is a collection of travel websites (OTAs) which specialize in internet marketing of travel and related services directly to consumers.

Pre-arrival stage. Sources of reservations. Which of these are some advantages of using IDS? (mark as many as appropriate)

Pre-arrival stage. Sources of reservations. This is an entity which purchases blocks of rooms and sells them to travel agents. Steps: Hotel sells rooms to travel wholesaler. The travel wholesaler sells rooms to a travel agent. The travel agent sells rooms to an individual guest or group. The guest or group stays at the hotel.

Pre-arrival stage. Methods of guaranteeing reservations. This one requires the guest to pay the hotel a specified amount of money before arrival.

Pre-arrival stage. Methods of guaranteeing reservations. In this method, a company may sign a contractual agreement with the hotel, which states that the company will accept financial responsibility for any no-show of the business travelers.

Pre- arrival. Terminology. A person who has made a reservation and does not arrive (and does not cancelled) on a particular day.

Arrival stage. MOP stands for:

Arrival stage. Upon check in, some hotels give the guests the possibility of opening a credit to make consumptions in the different outlets and be able to post them to the guest´s room account so the guest can settle these consumptions at check out.

In case the guest decides not to leave a deposit or a CC to guarantee the payment, the guest´s account will have _____ status.

Occupanvy. Guest privacy. Keeping the guest’s privacy is one of the main tasks of the hotel’s team. We never… (mark as many as appropriate)

Occupancy. Accounting Terminology. This is a record of financial transactions that occur between a guest and the hotel.

Occupancy. terminology. This is the name of a Non- Guest account for groups with meetings at the hotel:

Occupancy. Terminology. Front office agent gives cash money from the Front Office cash bank to the guest and, at the same time, the FO agent charge this amount on the guest Folio to be settled at check out. Which type of voucher must be filled in byt the FO agent?

Occupancy. Terminology. FO agent posts 15€ for breakfast in Marche restaurant Mr. Perez account and 5 minutes later FO agent realizes that he should have posted 15€ for breakfast to Olivo restaurant instead. FO agent proceeds to do the appropriate postings. How is this transaction called and which voucher must be filled in?

Occupancy. Terminology. FOA starts shift with 500€ cash bank. Guest gives 100$ to do currency exchange (1$= 0,89€). Another guest, who made a deposit of 200€ three days ago, is checking out and settles the account (700€) with Mastercard so FOA gives deposit back to guest. What are the NCRs?

Occupancy.Cashier`s Audit. FOA martin started his working shift with 600€ cash bank. After doing his/her cashier`s audit at the end of his working shift, Martin gets: NCRs= 250€. The Opera cash drop is 300€ (all transactions done in opera are correct). The result of the cashier`s audit is:

Occupancy. Cashier`s Audit. FOA Martin starts shift with 500€ cash bank. At the end of shift, after doing the cashier`s audit, he gets NCRs = -100€. The Opera xash drop is -100€ (all transactions done in Opera are correct). What is the cashier`s audit result?

Departure. Some of the main procedures during the departure stage are: (mark as many as appropriate)

Departure. In this check ot option we have to distribute pre-departure folios before C/O time, normally the evening of the previous day of check out. It is issued ONLY for CC payments.