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Hotel Departments

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Its function is to collect the room charges and other miscellaneous changes for various services by guest during his/her stay as the hotel, at the time of departure of guest.

a)

Front Office Department

b)

Food And Beverage Department

c)

Housekeeping Department

d)

Maintenance Department

2.

Its function is to take care of the cleanliness of rooms, and the hotel building and its furniture and furnishings.

a)

Front Office Department

b)

Food And Beverage Department

c)

Housekeeping Department

d)

Maintenance Department

3.

It is responsible for the maintenance of the telephone connections for each room and other areas of the hotel.

a)

Electronic Data Processing Department

b)

Communications Department

c)

Purchasing Department

d)

Sales and Marketing Department

4.

Its function is to prepare the balance sheet of the hotel.

a)

Front Office Department

b)

Hotel Security Guard

c)

Purchasing Department

d)

Accounting Department

5.

It is responsible for the maintenance of the property management system of the hotel.

a)

Maintenance Department

b)

Electronic Data Processing Department

c)

Communications Department

d)

Sales and Marketing Department

6.

Responsible for managing all activities related to cleanliness and appearance of the hotel.

a)

Front Office Manager

b)

Executive Housekeeper

c)

Kitchen Manager

d)

Hotel Accountant

7.

Responsible for answering emergency and high priority calls, and obtaining-recording accurate information.

a)

Front Office Manager

b)

Executive Housekeeper

c)

Human Resources Manager

d)

Hotel Communications Officer

8.

Responsible for ordering inventory, supplies, equipment and services for all hotel departments.

a)

General Manager

b)

Hotel Purchaser

c)

Hotel Communications Officer

d)

Hotel Accountant

9.

Responsible for employees’ benefits and compensation, training, recruitment and disciplinary procedures.

a)

Human Resources Manager

b)

Hotel Communications Officer

c)

General Manager

d)

Executive Housekeeper

10.

For Limited-Service Hotels, administrative Functions (Accounting, HR, etc.) are normally handled by a centralized corporate office or solely by who?

a)

Executive Housekeeper

b)

Hotel Purchaser

c)

Front Office Manager

d)

General Manager