WorksheetsCommunications in Marketing
Total questions: 19
Worksheet time: 10mins
Communications is the process of sending messages between a sender and a receiver.
True
False
Which of the following is not one of the 4 major types of communication used in the business world.
Person to person communication
Written communication
Haptics
Electronic communications
Paralinguistics is
vocal communication other than actual language
the use of posture to communicate
the act of using steady eye contact
communication through touch
Proxemics is
communicating through touch
the of space or distance
vocal communication other than actual language
deliberate movements
Haptics is
a person''s choice of color, clothing, and/or hairstyle.
vocal communications other than actual language.
the use of space or distance.
communicating throught touch.
A well written business letter is made up of
3 parts.
5 parts.
8 parts.
10 parts.
A basic rule of etiquette when writing an email to always fill in the 'subject' line.
True
False
The distance for social space is
1 foot or less
2 to 4 feet
4 to 10 feet
12 to 25 feet
The 'thumbs up' gesture symbolizes which type of nonverbal communications?
Body language/posture
Paralinguistics
Facial expression
Gesture
In reference to a business letter, which of the following is not completely true?
Contact information, date, recipient information
Date, salutation, signature
Salutation, the body, illustration
Contact information, the body, signature block
Which of the following does not belong in the first paragraph of a letter of resignation?
the date you will be leaving
your job position
a 'thank you' for the job opportunity
Best meaning for 'crossed legs'
you are cold
defensiveness
feeling confident
your are thinking
Best meaning for 'brisk, erect walk'
fear
stress
confident
excited
Best meaning for 'rubbing one's neck'
reflecting
relaxed
stressed, anxious
excited
Hearing is the process of perceiving sound.
True
False
Channels are
the messages that are sent.
the paths by which the message is sent.
the mental process of assimilating and assessing the message.
the talkers.
The most effective type of business communication is
person-to-person
written
nonverbal
telephone
The major difference between online and offline communications is that you CANNOT take offline communications back.
True
False
A major rule to remember about professional or business communications is to stay away from negative comments or statements.
True
False
