WorksheetsWebstore (Review) - October 3, 2024
Total questions: 12
Worksheet time: 9mins
To search for an account in SD, you can use:
(Select all applicable answers)
Brand and Model
Phone#
BAN/Account Number
Serial Number
Only notes created manually can be seen in the account/Smart Desktop.
True
Maybe
False
I don't care
What tab in Smart Desktop would an agent go to add Special Instructions
Financial
Notes
Equipment
Subscriber
Which one of the following is not a tab in Smart Desktop?
Equipment
Financial
Price Plan and Services
Onesource
What is the equipment/device listed for the phone # 2045886484
APPLE IPHONE I6S 32GB SPACE GREY
APPLE IPHONE 11 64GB Black
APPLE IPHONE I6S 32GB SILVER
None of the above
Using the account number 40637929 does the customer has authorize user on the account?
Yes
Maybe
No
I don't care
Using the account number 25208904 when did the customer start the service with telus?
11/25/2023
01/02/2023
1/20/2020
11/25/2012
In what section of Smart Desktop can we check the authorized name?
Financial Tab
Equipment Tab
BAN Header
Action Bar
____________ is used to view a customer’s price plan and services for a particular subscriber.
Subscribers Tab
Equipment Tab
Price Plan and Services Tab
Notes Tab
What are the credit classes eligible to Zero Upfront?
V and X
K
X and L
B and D
Customer will be responsible to pay the BIB amount if they did not return the device/phone after the contract ends.
True
Maybe
I don't know
False
Bring it Back is a program that serves as a discount in customer's purchase/order.
That's right
No, it's not
Maybe
I don't care
