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Final Exam Chapter 1-14 Study Guide

Total questions: 150

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

In which situation would an ESD strike potentially cause harm to the PC?

a)

when using a grounded mat and working on a computer on an ungrounded workbench

b)

when installing an additional display in a workplace cubicle

c)

when replacing a mechanical hard drive with an M.2 SSD

d)

when installing a dual-voltage power supply

2.

A person has started a new technical job. In which situation would ESD be an issue?

a)

when using a grounded mat and working on acomputer on an ungrounded workbench

b)

when installing a processor

c)

when installing a dual-voltage power supply

d)

while exchanging one laptop AC adapter with one that is not from the original equipment manufacturer

3.

A technician is about to begin preventivemaintenance on a company PC. In which situationwould ESD be an issue?

a)

when installing a dual-voltage power supply

b)

when using a grounded mat and working on a computer on an ungrounded workbench

c)

while attaching speakers to a surround sound card

d)

when replacing a motherboard

4.

An instructor has given a student an assignment to assemble a PC. In which situation should the student be aware that ESD is an issue?

a)

when installing a dual-voltage power supply

b)

when using a grounded mat and working on a computer on an ungrounded workbench

c)

when installing RAM

d)

when working in a corporate environment that hascarpet installed under tower PCs

5.

What two motherboard components control the system boot operations? (Choose two.)

a)

BIOS and UEFI

b)

BIOS and CPU

c)

BIOS and Northbridge

d)

CPU and UEFI

6.

A technician is upgrading an ATX motherboard with another ATX motherboard. Which component might be affected by this and need to be upgraded and bought as an additional purchase?

a)

BIOS

b)

chipset

c)

CMOS battery

d)

CPU

7.

A customer has requested that a PC be built that willsupport eSATA. Which component should be checkedto be sure that this feature is supported?

a)

CPU

b)

chipset

c)

hard disk

d)

RAM module

8.

Which memory module used to hold instructions for booting a PC and loading the OS, but is still used on adapters even though the memory contents cannot be changed?

a)

RAM

b)

ROM

c)

cache

d)

main memory

9.

Which disk drive type contains a magnetic HDD with onboard flash memory serving as a non-volatile cache?

a)

SCSI

b)

SSD

c)

NVMe

d)

SSHD

10.

Which expansion slot is used by an NVMe compliant device?

a)

SATA

b)

PCIe

c)

PCI

d)

USB-C

11.

Refer to the exhibit. What type of connecter is displayed?

a)

Molex to SATA adapter

b)

Usb to PS/2 adapter

c)

HDMI to VGA converter

d)

DVI to HDMI adapter

12.

Which type of input device can identify users based on their voice?

a)

scanner

b)

digitizer

c)

biometric identification device

d)

KVM switch

13.

A network administrator currently has three servers and needs to add a fourth, but does not have enough room for an additional monitor and keyboard. Which device allows the administrator to connect all the servers to a single monitor and keyboard?

a)

PS/2 hub

b)

touch screen monitor

c)

KVM switch

d)

USB switch

e)

UPS

14.

Which motherboard form factor has the smallest footprint for use in thin client devices?

a)

Mini-ATX

b)

ITX

c)

Micro-ATX

d)

ATX

15.

How are the internal components of a computer protected against ESD?

a)

by using computer cases made out of plastic or aluminum

b)

by unplugging the computer after use

c)

by using multiple fans to move warm air through the case

d)

by grounding the internal components via attachment to the case.

16.

Refer to the exhibit. How is the connector used in a PC?

a)

to connect disk drives

b)

to supply power to various internal components

c)

to connect legacy floppy drives

d)

to connect optical drives

17.

Which port allows for the transmission of high definition video using the DisplayPort protocol?

a)

DVI

b)

VGA

c)

RCA

d)

Thunderbolt

18.

Which action can reduce the risk of ESD damage when computer equipment is being worked on?

a)

Working on a grounded antistatic mat

b)

moving cordless phones away from the work area

c)

keeping the computer plugged into a surge protector

d)

lowering the humidity level in the work area

19.

Which three devices are considered output devices? (Choose three.)

a)

mouse

b)

monitor

c)

fingerprint scanner

d)

headphones

e)

printer

20.

Which two PC components communicate with the CPU through the Southbridge chipset? (Choose two.)

a)

64-bit gigabit Ethernet adapter

b)

hard drive

c)

RAM

d)

video card

21.

When a dual core CPU with Hyper-Threading features is installed on a motherboard, how many instructions can the CPU simultaneously process?

a)

2

b)

4

c)

6

d)

8

e)

100

22.

Which specialized computer component would be most important for a workstation built for audio and video editing?

a)

a specialized video card

b)

a high speed wireless adapter

c)

a liquid CPU cooling system

d)

a TV tuner card

23.

A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?

a)

It issues a number of short beeps.

b)

The LED on the front of the computer case flashes a number of times.

c)

It places an error message in the BIOS.

d)

It locks the keyboard.

24.

What is a function of the BIOS?

a)

enables a computer to connect to a network

b)

provides temporary data storage for the CPU

c)

performs a check on all internal components

d)

provides graphic capabilities for games and applications

25.

A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

a)

before the computer is powered on

b)

during the Windows load process

c)

during the POST

d)

after the POST, but before Windows starts to load

26.

Which type of interface was originally developed for high-definition televisions and is also popular to use with computers to connect audio and video devices?

a)

FireWire

b)

DVI

c)

HDMI

d)

USB

e)

VGA

27.

Which is a BIOS security feature that can prevent data from being read from a hard drive even if the hard drive is moved to another computer?

a)

drive encryption

b)

RAID

c)

secure boot

d)

BIOS passwords

28.

What data is stored in the CMOS memory chip?

a)

BIOS settings

b)

Windows configuration settings

c)

user login information

d)

device drivers

29.

What is the purpose of LoJack?

a)

It allows the owner of a device to remotely locate, lock, or delete all files from the device.

b)

It ensures that a computer will only boot an operating system that is trusted by the motherboard manufacturer.

c)

It provides passwords for different levels of access to the BIOS.

d)

It encrypts data on hard drives to prevent access without the correct password.

30.

What is one purpose of adjusting the clock speed within the BIOS configuration settings?

a)

to allow a computer to run multiple operating systems in files or partitions

b)

to change the order of the bootable partitions

c)

to disable devices that are not needed or used by the computer

d)

to allow the computer to run slower and cooler

31.

Which security feature in modern CPUs protects memory areas that contain part of the operating system from malware attacks?

a)

encryption

b)

TPM

c)

execute disable bit

d)

LoJack

32.

A data analyst has asked a technician to help protect locally stored data by installing a RAID. What is the minimum number of drives the technician has to install if configuring a RAID level 6?

a)

3

b)

5

c)

6

d)

7

33.

A data analyst has asked a technician to help protect locally stored data by installing a RAID. What is the minimum number of drives the technician has to install if configuring a RAID level 10?


a)

2

b)

4

c)

6

d)

7

34.

A data analyst has asked a technician to help protect locally stored data by installing a RAID. What is the minimum number of drives the technician has to install if configuring a RAID level 1?

a)

2

b)

4

c)

6

d)

8

35.

A data analyst has asked a technician to help protect locally stored data by installing a RAID. What is the minimum number of drives the technician has to install if configuring a RAID level 5?

a)

3

b)

7

c)

6

d)

10

36.

A data analyst has asked a technician to help protect locally stored data by installing a RAID. What is the minimum number of drives the technician has to install if configuring a RAID level 6?

a)

1

b)

3

c)

7

d)

10

37.

A technician has been asked to configure several computers with RAID. The customer needs protection if one drive fails, fast access, and drive capacity. Which RAID should the technician install?

a)

RAID 5

b)

RAID 4

c)

RAID 2

d)

RAID 3

38.

A technician has been asked to configure several computers with RAID. The customer needs protection if two drive fails and wants as much drive capacity as possible. Which RAID should the technician install?

a)

RAID 5

b)

RAID 4

c)

RAID 2

d)

RAID 10

39.

A technician has been asked to configure several computers with RAID. The customer needs protection for one drive failure and only has room in the computer for two drives. Which RAID should the technician install?

a)

RAID 1

b)

RAID 10

c)

RAID 5

d)

RAID 3

40.

A technician has been asked to configure several computers with RAID. The customer wants RAID and full drive capacity, but does not care about a drive failure, because all data is constantly backed up. The computer where the RAID is to be installed only has room for two drives. Which RAID should the technician install?

a)

RAID 0

b)

RAID 8

c)

RAID 7

d)

RAID 4

41.

A technician has been asked to configure several computers with RAID. The customer wants data to be stored on three drives and protection for one drive failure. Which RAID should the technician install?

a)

RAID 5

b)

RAID 2

c)

RAID 8

d)

RAID 7

42.

A technician has been asked to configure several computers with RAID. The customer wants three drives to be used and protection if one drive fails. Which RAID should the technician install?

a)

RAID 5

b)

RAID 2

c)

RAID 4

d)

RAID 3

43.

A technician has been asked to configure several computers with RAID. The customer wants to incorporate mirroring and striping as part of the RAID. Which RAID should the technician install?

a)

RAID 10

b)

RAID 3

c)

RAID 5

d)

RAID 7

44.

A technician has been asked to configure several computers with RAID. The customer wants the best RAID possible with three drives used. Which RAID should the technician install?

a)

RAID 6

b)

RAID 3

c)

RAID 4

d)

RAID 2

45.

Which term refers to the technique of increasing the speed of a processor from the specified value of its manufacturer?

a)

throttling

b)

multitasking

c)

overclocking

d)

hyperthreading

46.

Which definition describes the term "overclocking"?

a)

changing the bus speed of the motherboard to increase the speed of attached adaptors

b)

increasing the speed of the CPU beyond the recommendations of the manufacturer

c)

modifying the motherboard clocking crystal to increase the timing signals

d)

replacing slower SDRAM with faster memory

47.

A network administrator is setting up a web server for a small advertising office and is concerned with data availability. The administrator wishes to implement disk fault tolerance using the minimum number of disks required. Which RAID level should the administrator choose?

a)

RAID 0

b)

RAID 1

c)

RAID 5

d)

RAID 6

48.

A technician is being asked to move a heavy industrial printer. Which safety technique is recommended for this situation?

a)

Bend at the knees when lifting.

b)

Remove paper and all sources of ink before moving.

c)

Use a pulley.

d)

Wear safety goggles.

49.

What should a technician do before working on a computer?

a)

Remove all cables except the power cable.

b)

Ensure that the computer is free of viruses.

c)

Remove any watch and jewelry.

d)

Check the surrounding area for trip hazards.

50.

Which two pieces of information are needed before selecting a power supply? (Choose two.)

a)

the type of CPU

b)

the form factor of the case

c)

the installed operating system

d)

the total wattage of all components

e)

the voltage requirements of peripheral devices

51.

The following parts were ordered by someone building a personal computer:

1 - AMD 3.7 GHz

2 - Gigawhiz GA-A239VM (does not include USB 3.1 front panel connectors)

3 - HorseAir DDR3 8 GB

4 - ATX with up to three 3.5" drive bays

5 - Eastern Divide 1TB 7200 RPM

6 – Zoltz 550W


What is the significance of the 550W in the 6th item (Zoltz 550W)?

a)

motherboard speed

b)

RAM speed

c)

output power

d)

input power

52.

What should be done prior to the installation of RAM onto the motherboard?

a)

Consult the motherboard documentation or website of the manufacturer to ensure that the RAM is compatible with the motherboard.

b)

Change the voltage selector to meet with the voltage specification of the RAM.

c)

Ensure the memory expansion slot tabs are in the locked position before inserting the RAM module.

d)

Populate the center memory slots first before inserting the new RAM.

53.

What does the "A" in P-A-S-S remind a person to do while using a fire extinguisher?

a)

Aim the fire extinguisher at the flames.

b)

Aim the fire extinguisher at the base of the fire.

c)

Activate the fire extinguisher.

d)

Adjust the pressure.

54.

How is a power supply commonly attached to a tower case?

a)

restraining strap

b)

retention bar

c)

screws

d)

standoffs

55.

A technician is replacing a power supply. Which two factors should the technician consider when obtaining the replacement part? (Choose two.)

a)

type of case

b)

input voltage level of 12 or 5 VDC

c)

number of internal fans

d)

output voltage

e)

wattage

56.

A technician is installing additional memory in a computer. How can the technician guarantee that the memory is correctly aligned?

a)

The label on the memory module should always face the CPU.

b)

A notch in the memory module should be aligned with a notch in the memory slot.

c)

The arrows on the memory module should be aligned with the arrows on the motherboard slot.

d)

Memory slots are color coded, with one end red and one end blue.

57.

What is used to prevent the motherboard from touching metal portions of the computer case?

a)

an I/O shield

b)

thermal compound

c)

standoffs

d)

ZIF sockets

58.

Required in asymmetric encryption

a)

private key only

b)

smart id

c)

private and public key

d)

private key and smart id

59.

Two popular hashing algorithms

a)

SHA and MD5

b)

AES and 3DES

c)

AES and MD5

d)

RSA and 3DES

60.

Two examples of symmetric encryption

a)

SHA and MD5

b)

RSA and AES

c)

3DES and AES

d)

SHA and 3DES

61.

Type of security threat presented when someone pretends to be company personnel

a)

malware

b)

incognito

c)

phishing

d)

social engineering

62.

Type of security threat when an abnormally high amount of web traffic requests from different locations

a)

DOS

b)

DDOS

c)

Worm

d)

ransomware

63.

After Virus removal what should be done to ensure and verify full functionality of the system?

a)

check for latest OS patches and updates

b)

check for the latest security threats

c)

backup all data

d)

demonstrate preventive measures to the user

64.

2 methods to ensure that unauthorized people do not gain access through a secure entrance

a)

mantrap

b)

Bio-metrics

c)

multi-factor authentication

d)

Security guard to check IDs

65.

A windows 7 feature used to selectively encrypt individual files of user accounts

a)

MMX

b)

EFS

c)

SPI

d)

DDOS

66.

A reason to use the idle timeout feature

a)

When a user logs off their computer

b)

To allow guest to use company computers

c)

When users need to share their files on their hard drive

d)

When users leave their desk but remain logged on

67.

Type of firewall that inspects all traffic and allows or denies traffic based on a set of rules

a)

packet filter

b)

stateful packet

c)

proxy firewall

d)

application layer

68.

Type of firewall were packets cannot pass through the firewall unless they match the established set of rules configured on the firewall.

a)

packet filter

b)

stateful packet

c)

proxy firewall

d)

application layer

69.

Type of firewall that keeps track of the state of network connections traveling through the firewall

a)

packet filter

b)

stateful packet

c)

proxy firewall

d)

application layer

70.

Possible causes for Windows update to fail

a)

A required prior update was not installed

b)

The user does not have the required privileges

c)

A problem with the downloaded update

d)

The update was to close to the previous update

71.

Possible cause of computer system files that have been renamed and file permissions changed

a)

worm

b)

virus

c)

DDOS

d)

ransomware

72.

A way to hide personal browsing history from other users on the same computer

a)

Log on as administrator

b)

encrypting browser history

c)

using clocking mode

d)

using private browser mode

73.

Type of security policy describes employees connecting to the office intranet from home

a)

Remote access

b)

Telnet access

c)

VPN access

d)

SOHO access

74.

Possible cause of missing files

a)

Worm

b)

Trojan

c)

Worm

d)

Ransomware

75.

Possible cause of network slow down because some computers are part of a zombie network

a)

botnet

b)

DDOS

c)

ransomware

d)

worm

76.

Description of security threat signatures

a)

One or more code patterns within a specific type of malware

b)

The decryption key for a specific type of malware

c)

The administration code encryption pattern

d)

The method malware infects the user computer

77.

Which security policy covers user logons?

a)

Trusted user policy

b)

User key policy

c)

User control policy

d)

Acceptable use policy

78.

Which BIOS feature must be enabled in order to use Bitlocker

a)

UEFI

b)

TPM

c)

Virtualization

d)

Encryption

79.

Used to reformat a hard drive by being placed next to the hard drive for a least 2 minutes

a)

Formatting wand

b)

TPM

c)

Degaussing wand

d)

Optical reformatting

80.

Tool in Windows 7 to configure rights and permissions

a)

Local Users and Groups

b)

Administrative Tool

c)

User Setup

d)

User Access

81.

Windows 10 tool to prevent an installed app from accessing the internet

a)

incognito mode

b)

TPM

c)

Windows Defender with Advanced Security

d)

Windows Security

82.

How to prevent employees to use company computers after hours?

a)

Install Bio metric security on computer

b)

Unplug computer when not in use

c)

Require a different password for after hours

d)

Limit login times

83.

A solution to protect against worms, ransomeware, rootkits, key logger

a)

antimalware

b)

firewall

c)

IDS

d)

Disable application downloads

84.

Which two statements are true about wireless network security

a)

With SSID broadcast disabled an attacker must know the SSID to connect

b)

Installing a firewall with prevent hacking

c)

Attackers need physical access to at least on network device

d)

Using the default IP address on an access point makes hacking easier

85.

What option must be configured to ensure that a user does not use their username as their password

a)

Password access

b)

Complexity requirements

c)

Local users and groups

d)

Minimum length requirements

86.

What are two common media used in networks? (Choose two.)

a)

copper

b)

water

c)

nylon

d)

fiber

e)

wood

87.

A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this scenario?

a)

LAN

b)

MAN

c)

WAN

d)

WLAN

88.

Which type of network will extend a short distance and connects printers, mice, and keyboards to an individual host?

a)

LAN

b)

MAN

c)

WLAN

d)

PAN

89.

[blank1] technology uses different frequencies to transmit multiple signals simultaneously over the same cable.

a)

Broadband

b)

Bandwith

c)

ISP

d)

Fortnite

90.

When would a printer be considered a network host?

a)

when it is connected to a switch

b)

when it is connected to a workstation

c)

when it is connected to a laptop

d)

when it is connected to a PC when it is connected to a PC

91.

Which technology is most often used to connect devices to a PAN?

a)

coaxial cabling

b)

Bluetooth

c)

fiber optic cabling

d)

IEEE 802.11n wireless

92.

What is a characteristic of a WAN?

a)

It connects multiple networks that are geographically separated.

b)

It spans across a campus or city to enable sharing of regional resources.

c)

It is typically owned and managed by a single home or business.

d)

It requires a wireless access point to connect users to the network.

93.

Which device provides wireless connectivity to users as its primary function?

a)

switch

b)

router

c)

access point

d)

modem

94.

Which type of connection to the Internet is capable of the fastest transfer rates?

a)

ISDN

b)

POTS

c)

satellite

d)

cable

e)

fiber

95.

A user needs to access the Internet from home. Which device is needed if a user connects to an ISP through the telephone network?

a)

switch

b)

server

c)

DSL modem

d)

wireless access point wireless access point

96.

Which internet connection type is an always-on service that uses radio signals sent from a tower to a receiver in a home or business?


a)

line of sight wireless

b)

satellite

c)

hotspot

d)

cellular

97.

What is a feature of a dial-up connection?

a)

the use of an analog modem to transmit data over voice telephone lines

b)

the use of different frequencies to send multiple signals over the same medium

c)

the use of multiple channels which can carry different types of services

d)

the use of different frequencies to carry voice and data signals on the copper telephone wire

98.

What type of connector is used to connect an analog modem to a telephone line socket?

a)

RJ-11

b)

RJ-45

c)

BNC

d)

ST

99.

Which type of server would support the SMTP, POP, and IMAP protocols?

a)

DHCP

b)

email

c)

proxy

d)

syslog

100.

A client packet is received by a server. The packet has a destination port number of 21. What service application is the client requesting?


a)

FTP

b)

LDAP

c)

SLP

d)

SNMP

101.

A client packet is received by a server. The packet has a destination port number of 137. What service application is the client requesting?


a)

NetBIOS (NetBT)

b)

SMB/CIFS

c)

HTTPS

d)

SLP

102.

A client packet is received by a server. The packet has a destination port number of 22. What service application is the client requesting?


a)

SSH

b)

SMB/CIFS

c)

HTTPS

d)

SLP

103.

A client packet is received by a server. The packet has a destination port number of 143. What service application is the client requesting?


a)

IMAP

b)

SMB/CIFS

c)

HTTPS

d)

SLP

104.

A client packet is received by a server. The packet has a destination port number of 161. What service application is the client requesting?


a)

SNMP

b)

SMB/CIFS

c)

HTTPS

d)

SLP

105.

A client packet is received by a server. The packet has a destination port number of 23. What service application is the client requesting?


a)

Telnet

b)

SMB/CIFS

c)

HTTPS

d)

SLP

106.

A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting?


a)

LDAP

b)

SMB/CIFS

c)

HTTPS

d)

SLP

107.

A client packet is received by a server. The packet has a destination port number of 25. What service application is the client requesting?


a)

SMTP

b)

SMB/CIFS

c)

HTTPS

d)

SLP

108.

A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting?


a)

LDAP

b)

POP3

c)

HTTP

d)

NetBIOS (NetBT)

109.

A client packet is received by a server. The packet has a destination port number of 53. What service application is the client requesting?


a)

DNS

b)

NetBIOS (NetBT)

c)

POP3

d)

IMAP

110.

Which technology uses existing electrical wiring to connect devices to a network?

a)

802.11

b)

Ethernet over Power

c)

IPS

d)

Z-Wave

111.

A technician is searching through a storage locker and finds an access point. What is the purpose of this device?

a)

It uses radio waves to provide network access to wireless devices.

b)

It is a device that allows a network administrator to manage many remote networking devices from a central location.

c)

It connects the network of a user to the digital infrastructure of a phone company, providing always-on service.

d)

It connects a home or business network to a company that provides internet connectivity as well as television signals. It connects a home or business network to a company that provides internet connectivity as well as television signals.

112.

A technician is searching through a storage locker and finds a DSL modem. What is the purpose of this device?

a)

It connects the network of a user to the digital infrastructure of a phone company, providing always-on service.

b)

It is a device that allows a network administrator to manage many remote networking devices from a central location.

c)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

d)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies

113.

A technician is searching through a storage locker and finds a cloud-based network controller. What is the purpose of this device?

a)

It is a device that allows a network administrator to manage many remote networking devices from a central location.

b)

It connects the network of a user to the digital infrastructure of a phone company, providing always-on service.

c)

It is a device that can be inserted in the middle of a cable run to add power.

d)

It transfers small amounts of DC current over Ethernet cables to power low voltage devices such as wireless access points and surveillance cameras.

114.

A technician is searching through a storage locker and finds a router. What is the purpose of this device?

a)

It connects networks and forwards traffic to remote networks by using IP addressing information.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power.

115.

A technician is searching through a storage locker and finds an Ethernet NIC. What is the purpose of this device?

a)

It is needed to connect a computer to a wired local-area network.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power.

116.

A technician is searching through a storage locker and finds a firewall. What is the purpose of this device?

a)

It is placed between two or more networks and protects data and equipment from unauthorized access.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power.

117.

A technician is searching through a storage locker and finds a wireless NIC. What is the purpose of this device?

a)

It is needed to connect a computer or smart device to an 802.11 network.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power.

118.

A technician is searching through a storage locker and finds a Cisco ASA 5505-X (UTM). What is the purpose of this device?

a)

It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power. It is a device that can be inserted in the middle of a cable run to add power.

119.

A technician is searching through a storage locker and finds a patch panel. What is the purpose of this device?

a)

It provides a wired or wireless connection between end devices, switches, and routers and in some cases, can regenerate weak signals.

b)

It connects a home or business network to a company that provides internet connectivity as well as television signals.

c)

It is a device that uses existing electrical wiring to connect devices and sends data using specific frequencies.

d)

It is a device that can be inserted in the middle of a cable run to add power.

120.

A technician is searching through a storage locker and finds a repeater. What is the purpose of this device?

a)

It is used to regenerate weak signals to extend the distance a signal can travel.

b)

It is a legacy device used to divide LANs into network segments, filtering traffic between those LAN segments.

c)

It is a legacy device that connects end devices and where traffic from one connected device floods out to every other connected device.

d)

It connects multiple end devices and can be configured for VLANs and port security.

121.

What is the next step after a possible solution is implemented during a troubleshooting process?

a)

Test another possible solution.

b)

Identify other possible causes for the problem.

c)

Document the cause and the solution for the problem.

d)

Verify the full system functionality and apply maintenance procedures.

122.

An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?

a)

Schedule the next system checkup with the employee.

b)

Log the previous and current version numbers of the video driver.

c)

Move the display card to another slot to see if the video performs better.

d)

Open a video editing application to verify the video performance.

123.

Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)

a)

BIOS system file

b)

driver files for the hard disk

c)

Internet Explorer favorites files

d)

Windows operating system files

e)

documents that are created by the customer

124.

In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

a)

Test the theory to determine the cause.

b)

Document findings, actions, and outcomes.

c)

Establish a plan of action to resolve the problem and implement the solution.

d)

Verify full system functionality and, if applicable, implement preventive measures.

e)

Identify the problem.

125.

After a problem is identified, what is the next step for the troubleshooter?

a)

Establish a theory of probable causes.

b)

Determine the exact cause.

c)

Implement a solution.

d)

Document the findings.

e)

Verify the solution.

126.

An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?

a)

Perform the disk cleanup procedure.

b)

Back up the user data from the workstation.

c)

Contact a data recovery company for service.

d)

Replace the hard disk with a new one to pinpoint the exact problem.

127.

A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?

a)

Run the CHKDSK utility.

b)

Back up the user data to a removable drive.

c)

Perform file restore from the existing backup copy at the logical partition.

d)

Install a new hard disk as the primary disk, then make the current disk a slave.

128.

What task should be completed before escalating a problem to a higher-level technician?

a)

Document each test that was tried.

b)

Ask the customer to open a new support request.

c)

Redo each test to ensure the accuracy of the results.

d)

Replace all hardware components with components that are known to work.

129.

Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?

a)

identification of the problem

b)

implementation of the solution

c)

documentation of the problem and its solution

d)

preparation of a plan of action

130.

Which task should be performed on a hard drive as part of a preventive maintenance plan?

a)

Clean the read and write heads with a cotton swab.

b)

Ensure cables are firmly connected.

c)

Ensure the disk spins freely.

d)

Blow out the inside of the drive with compressed air to remove dust.

131.
Which of the following is NOT a general safety rule?
a)
Remove your watch or any jewelry before working on equipment
b)
Never open a power supply without specialized training
c)
Store all tools in your pockets when not using them
d)
Know where the fire extinguisher and first aide kit are located
132.
True or False? All laptop AC adapters are pretty much the same and can be used interchangeably with other laptops.
a)
True
b)
False
133.
What is the acronym that can help you remember how to properly use a fire extinquisher?
a)
FIRE
b)
PASS
c)
RUN
d)
SWEEP
134.
True or False? All fire extinguishers are equally effective for all types of fires.
a)
True
b)
False
135.
As little as _____volts of ESD can damage a computer component, it takes ______ volts for a person to feel ESD.
a)
30, 3000
b)
30, 10000
c)
3000, 30
d)
10, 30
136.

When upgrading to a better power supply what are the most important things to check? (Pick all that apply!)

a)

Form Factor

b)

Number and Type of Connectors

c)

Power Output in Watts

d)

Color has to match your car

e)

Has to be the cheapest one you can find

137.

What are the most important things to consider when upgrading RAM? Pick all that apply!

a)

Does the RAM fit in the DIMM slots on Motherboard?

b)

Does motherboard chipset support RAM?

c)

ESD precautions

d)

Extra power connectors to plug in RAM

e)

Do my friends like the cooling fins on it?

138.

Identify the drive bay sizes in the proper order.

  1. optical drive
  2. tower hard drive
  3. laptop hard drive.
a)

5.25", 3.5", 2.5"

b)

3.5", 5.25", 2.5"

c)

2.5", 3.5", 5.25"

d)

3.5", 2.5", 5.25"

e)

They are all the same size

139.

What are the most important things to consider when upgrading a video card? Pick all that apply!

a)

Does the motherboard have the proper slot type?

b)

Does the power supply have the proper connector for it?

c)

Can my power supply provide the power needed?

d)

Does it look cooler than the one in my brother's computer?

e)

Is it the most expensive one I can find?

140.

The adapter card pictured would be installed to improve this output from the computer.

a)

Sound

b)

Video

c)

Data Fault Tolerance

d)

Network bandwidth

141.

These should be watched for when upgrading a CPU in a motherboard. Pick all that apply!

a)

CPU fits in the socket on the board

b)

CPU is compatible with the chipset on the board

c)

Power supply can provided power needed

d)

Electrostatic precautions are taken

e)

That it fits in the DIMM slots on the board

142.

You are building a new computer. What component specification will be the most important to consider first for the size of the case you need?

a)

Motherboard form factor

b)

Power Supply Wattage

c)

RAM Speed

d)

Hard Drive Data Storage Capacity

143.

When installing a motherboard into a case, these are the most important things to look for. Pick all that apply!

a)

The motherboard holes line up with the standoffs

b)

Antistatic precautions are taken

c)

The case and motherboard form factor match

d)

The motherboard chipset is unplugged from the board

e)

The DIMM slots have the appropriate amount of thermal compound

144.

Identify the motherboard expansion slots in the picture from top to bottom.

a)

PCIe x 16, PCIe x 1, PCI

b)

PCI, PCIe x 1, PCIe x 16

c)

PCI x 16, PCI, PCIe x 1

d)

PCIe x1, PCI, PCI x 16

145.

Identify the data connector on this hard drive?

a)

IDE

b)

SATA

c)

Molex

d)

NVMe

146.

What would plug into the motherboard headers shown in the bottom right corner of the picture?

a)

Front USB ports

b)

RAM

c)

IDE Hard Drive

d)

Optical Drive

147.

If your phone has expandable memory you will likely use this type of card.

a)

microSD

b)

macroSD

c)

SODIMM

d)

SSD

148.

The adapter card pictured would be installed to improve this in the computer.

a)

Sound

b)

Video

c)

Data Fault Tolerance

d)

Network bandwidth

149.

The adapter card pictured would be installed to improve this input to the computer.

a)

Sound

b)

Video

c)

Data Fault Tolerance

d)

Network bandwidth

150.

Identify the data connector on this hard drive?

a)

IDE

b)

SATA

c)

Molex

d)

NVMe