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WorksheetsCostumer Service: Knowing the client
Total questions: 13
Worksheet time: 11mins
Choose the correct meaning of KYC?
Keep your client.
Be kind with your customer.
Know your customer.
Keep your client.
Why is it important for a company to know its customers? Give an example.
What is the correct definition of Assertive Communication?
It’s a communication style that is respectful of others but clear and firm in intent.
It’s a communication method used for expressing needs and desires that do not take into account the welfare of others.
It’s a communication style that is non-confrontational. The people who use it may even appear as someone submissive.
According to the image below, select the correct communication style:
Aggressive Communication
Analytical Communication
Courteous Communication
Assertive Communication
Which are some advantages of Assertive Communication?
It encourages being rude with other people, You feel powerful and in control, You are able to release tension.
It helps us feel good about ourselves and others, It leads to the development of mutual respect with others, It helps us achieve our goals.
It avoids or postpones conflict in the short term, others take advantage of you, Your self-esteem can be impacted in a bad way.
Draw an example of Agressive Communicaton:
According to the aggressive communication, those who communicate in an aggressive manner are generally perceived as _______________ and _______________ to compromise.
Happy, dedicated
Weak, humble
Responsible, friendly
Selfish, unwilling
According to Analytical Communication, there are three ways to communicate analytically, select the correct ones:
-Avoid the case study.
- Avoid the research.
-Highlight important information.
-Search by random.
-Highlight everything.
-Ask randomly.
-Ask for research.
-Highlight important information.
-Provide a case study.
-Provide a lot of case study.
-Avoid the research.
-Highlight randomly
Select one image that shows correctly courteous communication:
Which are the 7 Cs of Communication?
Clean, Concise, Concret, Correct, Calm, Complete, Charming
Clear, Concise, Concret, Correct, Coherent, Complete, Courteous
Clear, Clever, Cogent, Correct, Coherent, Casual, Courteous
According to the image, which option represents a Complete Communication:
Option 1
Option 2
How to achieve a Concise Communication?
-By sticking to the main idea of the message and expressing it in a short way.
-By avoiding repetition of ideas and words.
-By eliminating adjectives and filler words.
-By explaining in a clear and emotional way to the audience what they are talking about.
-By implementing vivid imagery and details in our message.
According to the image, which option represents a Concrete Communication:
Option 1
Option 2
