WorksheetsSiriusXM Review Game
Total questions: 20
Worksheet time: 12mins
What Plan Includes Service in both the radio and streaming?
Streaming Platinum
Streaming Music and Entertainment
Music Showcase
Streaming Music Showcase
On what article number can you find updates about our Lifetime Plan?
(a)
Is the customer's Radio ID is 079564825375, what is its platform?
SiriusXM
Sirius
XM
What is true about the 360L Radio?
It has unique troubleshooting questions
You should introduce unique features available to your customers
It gives you more opportunity to talk about the features and benefits of their plan
All of the above
On what article number can you find information about the US Music Royalty Fee?
(a)
What are our responsibilities as agents?
Help customers setup our streaming service
Prioritize a credit card as a method of payment
Educate and inform customers about automatic renewal
Get their email addresses for their accounts
All of the above.
Our content explorer gives us the ability to send customers a custom channel guide
True
False
What radio platform has Howard Stern in the Music and Entertainment plan?
XM
Sirius
SiriusXM
What article number can you go to when a customer wants to cancel a trial subscription?
(a)
Why do we need to validate a radio ID before activating it?
To see if the radio is eligible for activation
To see if the radio is eligible to receive Platinum
To see if the radio is eligible for credit card billing
What does a former customer need to do to listen to his radio during SiriusXM's Free Listening Period?
Pay a $15 Activation Fee
Turn on the radio
Send himself a refresh signal
Sign up for a follow-on plan
What article number can the customer find information about suspends?
(a)
What can a customer NOT do through a text message sent by a SiriusXM Agent?
Set up their streaming credentials
Change their plan
Send themselves a refresh signal
Are we allowed to type/ask for a customer's credit card information?
Yes
No
When can we make changes to a customer's account?
When I feel like it
When the customer was a bad customer to me
When the customer requests the change
When the customer hangs up on me and I did not like the way he talked to me
Where are we allowed to contact our customers?
We CANNOT contact our customers on social media
What article number can we go to to find information about Trial Extensions?
(a)
Is a demo and a trial the same?
Yes
No
What does OEM stand for?
Orange Eggplant Melon
Obob Epal Makulit
Original Equipment Manufacturer
On-demand Entertainment Music
Who is my favorite superhero?
Batman
Flash
Gagamboy
Spiderman
