WorksheetsFR Handling
Total questions: 20
Worksheet time: 15mins
Which type of remark should be used for Travel Agency booking?
Generic (RM)
Corporate (RX)
Confidential (RC)
Itinerary (RIR)
Should we pro-actively send an invoice after a change, fare difference/ tax difference were paid?
Yes
No
The Price is guaranteed for (new booking ) ?
24 HRS
48 HRS
36 HRS
Do we need to put TKTL for diamond or vip members?
Yes
No
Which booking class do we use when we have no pey cabin in short haul (if long haul is E class )?
H
Same class as long haul
X
F
Can customer contact us on Whats app with a polish phone number?
Yes
No
From which terminal do we operate at the CDG airport?
Terminal 1E Hall 1
Terminal 2C Hall 2
Terminal 1 Hall 1
Terminal 1A Hall 1
Is security verification needed if a diamond member calls ?
Yes
No
Which office ID do we use to make new FR booking?
LONCX0100
PARCX0100
PARCX0161
KRKCX0100
Can we pro-actively offer VFR Filipinos, Youth fare and Student fare?
Yes
No
Can we process refund for travel agency booking ?
Yes
No
Before offering booking on hold we need to check ?
Sales restrictions
Advanced purchase
Both
Can we issue new booking created by Travel Agency?
Yes
No
Can we take credit card details on the phone?
No
Yes
Can we offer Plaza Premium lounge to the passenger( eco M class ) with min. 6 hours transit time in Hong Kong, whose flight got cancelled and we cannot provide him with an earlier alternative?
Yes
No
Yes, but approval needed from HKG
Customer wish to pay by cash?
Adv to come at check-in counter
Adv to come to Krakow
Adv to come at our Neuilly office
Politely decline and offer bank transfer
Group booking starts with how many passengers?
9
10
11
20
Travel Agency request to issue new booking, do we charge extra fees ?
No fees
Yes, 25 EUR per ticket
Yes, 20 EUR per ticket
What is the time frame for paypal refund?
7 days
14 working days
14 days
7 working days
How many number do we have on a ticket number ?
10
11
12
13
