WorksheetsNRF Customer Service - Quiz 1
Total questions: 15
Worksheet time: 8mins
Personal shopping services may be appropriate for which of the following customers?
A shopper who says she just wants to browse
A shopper who asks you to help select gift items for the holidays
A customer who is in a hurry and does not have time to look for specific items
B and C
If you schedule a personal shopping appointment with a customer, it would be a good idea to:
Call and confirm the appointment the day before
Set aside some items you think the customer will be interested in
Keep your appointment book with you at all times so you don't double-book yourself
All of the above
One of the most important skills in being a personal shopper is to:
Always guess correctly at what the customer wants
Listen carefully for clues about the customer's preferences
Convince customers to follow your advice
When acting as a personal shopper, you should:
Choose a wide selection of items from which the cusotmer can choose
Ignore the customer's bad taste and choose the items that you think she should wear
Select only items that fit her interests
One of the main reasons customers request a personal shopper would be
Several discounts
To save time and effort looking for items themselves
You to be available at all times
Acting as a personal shopper:
Should be avoided since it takes you away from other customers
Can add interest and challenge to your job
Does not require any special skills or talents
If a customer's business card includes a pager, e-mail address, or fax number, ask him how he would prefer to be contacted.
True
False
Showing respect for a customer's business card means you should:
Never write on it
Put it in your purse or wallet for safe keeping
Make some comment to indicate you have read it
Which of the following are good reasons to ask customers for their business cards?
So you can claim these customers as your own and keep co-workers from making sales to them
When customers show interest in an upcoming event and you offer to remind them
So you can build up your client records with names of potential customers
To learn more about them so you can suggest items that you think they can afford
It's a good idea to offer customers several of your business cards and ask them to hand them out to their friends.
True
False
If your company does not supply business cards, you should:
Tell customers that they can find the store number in the phone directory
Check to make sure creating your own will not violate company policy
Tell the customer that the company is too cheap to give you business cards
Tell customers your name and phone number and offer them a pen to write it down
If you do not have business cards, you can help the customer remember you by:
Asking the customer for something on which to write your name and number
Writing "thank you" on the sales receipt and signing your name
Telling the customer how many sales awards you have won
Using your own name often in the conversation
Your business card or the sales receipt is a good place to make notes for a customer regarding:
Your work schedule so the customer can contact you in the future
The date a special order is due
An upcoming sale
All of the above
Any personal information a customer gives you becomes public knowing and you may share it with other sales associates.
True
False
You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.
True
False
