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Front Office Midterm Quiz

Total questions: 45

Worksheet time: 25mins

Name
Class
Date
1.

Interconnected Room is

a)

Two rooms adjacent to each other having an interconnecting door

b)

Two rooms adjacent to each other having an interconnecting wardrobe

c)

Two rooms adjacent to each other having an interconnecting window

d)

Two rooms adjacent to each other having an interconnecting floor

2.

What is the alternative word for accreditation

a)

Quality

b)

Medical school

c)

Students

d)

Education

3.

the person who parks the cars in a hotel is......

a)

the doorman

b)

the valet

c)

the concierge

d)

the front desk clerk

4.
What do you see?
a)
hand towel, duvet, conditioner, lobby
b)
face cloth, blanket, hand lotion, bar
c)

hand towel, blanket, hand lotion, bar

d)
lobby, shampoo, sheet, bath towel
5.

What does this sign mean ('vacancies')?

a)

no rooms available

b)

rooms available

c)

rooms for free

d)

reservation required

6.

It's usually at 12 o'clock (when staying at a hotel)

a)

check-in time

b)

breakfast

c)

check-out time

d)

booking

7.

We are ______ and have no vacancies for the upcoming weekend.

a)

Fully booked

b)

free

c)

have a sale

d)

Booking confirmation

8.

action taken by the guest before arriving at the hotel.

a)

room

b)

tip

c)

reservation

d)

laundry

9.

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

a)

Cashier

b)

Comptroller

c)

Concierge

d)

Conductor

10.
Revenue of the hotel mainly came from
a)
Sleeping rooms
b)
Meeting rooms
c)
Outlets
d)
All of above
11.

stationary, postcard, pen and laundry beg


The above statement refers to ________________________.

a)

book shop

b)

items on loan

c)

room features

d)

guestroom amenities

12.

In a large, full-service resort property, the front office manager reports to the _____________.

a)

Director of Sales & Marketing

b)

Executive housekeeper

c)

General Manager

d)

Rooms Division Manager

13.

Which of the following section does not operate under Front Office?

a)

Reception

b)

Cashiering

c)

Laundry

d)

Concierge

14.

Auditing in front office is done by-

a)

KST Staff

b)

Receptionist

c)

Bar Tender

d)

Front Office Cashier

15.

Predicting the number of guests who will stay at the hotel.

a)

forecasting

b)

guessing

c)

occupancy

d)

sleeping rooms

16.

What are the important guest detail that need to be jot down in the registration form?

a)

Guest's favorite food.

b)

Guest correct name, contact number, method of payment, room rate, departure date, room type.

c)

Guest's siblings name and their contact number.

d)

Guest hobby and interest during free time.

17.

3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

a)

amenities

b)

brownouts

c)

chain

d)

credit

18.

15. the person who handles incoming and outgoing calls, locates registered

guests and management staff, deals with emergency communication, and assists the

desk clerk and cashier when necessary

a)

surcharge rates

b)

working supervisor

c)

room revenues

d)

telephone operator

19.

2. Example of interaction and communication between Front Office and Sales & Marketing are:

a)

Relay guest requests for amenities and supplies to housekeeping.

b)

Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.

c)

Reporting predicted house counts to food and beverage.

d)

Prepare daily announcement board and marquee for banquet department.

20.

1. What are the functions of Front Office Manager?

a)

Effectively supervise employees (training), equipment (PMS), inventory (rooms to be sold), budgeted finances and sales opportunities.

b)

Effectively supervise employees (training) and equipment (PMS) only.

c)

Effectively supervise inventory (rooms to be sold), budgeted finances and sales opportunities only.

d)

Ineffectively supervise employees (training), equipment (PMS), inventory (rooms to be sold) and sales opportunities.

21.

This is a type of Hotel Clients that arrives unannounced, who are looking for rooms

a)

Walk in guest

b)

Corporate Account

c)

Unannounced Guest

d)

Association

22.

This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.

a)

Walk in guest

b)

Corporate Account

c)

Travel Agency

d)

Association

23.

This is a type of Hotel Clients that are in groups. Their purpose in gathering are usually social, sharing ideas or seminar

a)

Government Institution

b)

Corporate Account

c)

Travel Agency

d)

Association

24.

This is a type of Hotel Clients that pre-arranged booking for their tour groups in hotel of their choice, they receive commission in exchange.

a)

Government Institution

b)

Corporate Account

c)

Travel Agency

d)

Balibayan

25.

This is a type of Hotel Clients that are returning Filipino Guest coming from other countries.

a)

Government Institution

b)

Corporate Account

c)

Travel Agency

d)

Balibayan

26.

This is a method of room rate calculation where we base our prices quoted by other hotels of the same location, size, or classification.

a)

Market Tolerance Method

b)

Cost Rate Formula

c)

Hubbart Formula

d)

Hotel Ace Formula

27.

This is a method of room rate calculation where we base our prices on the construction of the hotel

a)

Market Tolerance Method

b)

Cost Rate Formula

c)

Hubbart Formula

d)

Hotel Ace Formula

28.

This is a method of room rate calculation where we base our prices on the operating expenses plus return.

a)

Market Tolerance Method

b)

Cost Rate Formula

c)

Hubbart Formula

d)

Hotel Ace Formula

29.

This is a special rate designation offered to business accounts where they receive 10%-20% discounts

a)

Rack Rate

b)

Corporate Rate

c)

Volume Account Rate

d)

Government Rate

30.

This is the highest rate designation offered to hotel guest.

a)

Rack Rate

b)

Corporate Rate

c)

Volume Account Rate

d)

Government Rate

31.

This is rate designation offered to guaranteed number of nights within a specific time frame.

a)

Rack Rate

b)

Corporate Rate

c)

Volume Account Rate

d)

Government Rate

32.

This is rate designation offered to official of the state. Special rate is applied based on the budget of the group

a)

Industry Rate

b)

Seasonal Rate

c)

Advance Purchase Rate

d)

Government Rate

33.

This is rate designation offered hospitality professional and practitioner. Hotels give discounts as a courtesy for these type of guest

a)

Industry Rate

b)

Seasonal Rate

c)

Advance Purchase Rate

d)

Government Rate

34.

Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive by that time, the room may be sold to other guest.

a)

Regular Reservation

b)

Confirmed Reservation

c)

Guaranteed Reservation

d)

Hold room Reservation

35.

This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call

a)

Regular Reservation

b)

Confirmed Reservation

c)

Guaranteed Reservation

d)

Hold room Reservation

36.

This is a reservation where the agreement of the reservation is assured by securing the payment to the hotel in advance.

a)

Regular Reservation

b)

Confirmed Reservation

c)

Guaranteed Reservation

d)

Hold room Reservation

37.

Reservation may be received thru Letters, Email, Fax, Telephone, in person or Computer Terminal.

a)

Treu

b)

True

c)

Four

d)

False

38.

Reservation may be received thru Letters, Email, fox, Telephone, in person or Computer Terminal.

a)

Treu

b)

True

c)

Four

d)

False

39.

This is a policy that hold off reservation not later than 6 o'clock PM of the arrival date of the guest

a)

sick o'clock

b)

six policy

c)

police six

d)

six o'clock policy

40.

What is the occupancy percentage of a hotel establishment if they have a total of 150 rooms avaible with 70 rooms sold

a)

great occupancy

b)

0.4666

c)

46%

d)

poor occupancy

41.

Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How many nights is he staying?

a)

5

b)

6

c)

4

d)

he can extend

42.

Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?

a)

$700

b)

$650

c)

$886

d)

he can excape

43.

Maranatha Hotel is a located in the downtown of the city. Their daily revenue is Php45,000 because they usually sold 28 rooms everyday. What is their Average Room rate?

a)

Php1607

b)

Php1758

c)

Philippines

d)

AVR is Good

44.

This are Total Room Nights and Average Room night use for calculating spends

a)

TRN

b)

AVER

c)

Room Nights

d)

Night Roomse

45.

House use

a)

refers to rooms used by official

b)

refers to rooms used by hotel personnel

c)

refers to blocks

d)

blocking