WorksheetsFront Office Midterm Quiz
Total questions: 45
Worksheet time: 25mins
Interconnected Room is
Two rooms adjacent to each other having an interconnecting door
Two rooms adjacent to each other having an interconnecting wardrobe
Two rooms adjacent to each other having an interconnecting window
Two rooms adjacent to each other having an interconnecting floor
What is the alternative word for accreditation
Quality
Medical school
Students
Education
the person who parks the cars in a hotel is......
the doorman
the valet
the concierge
the front desk clerk
hand towel, blanket, hand lotion, bar
What does this sign mean ('vacancies')?
no rooms available
rooms available
rooms for free
reservation required
It's usually at 12 o'clock (when staying at a hotel)
check-in time
breakfast
check-out time
booking
We are ______ and have no vacancies for the upcoming weekend.
Fully booked
free
have a sale
Booking confirmation
action taken by the guest before arriving at the hotel.
room
tip
reservation
laundry
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
stationary, postcard, pen and laundry beg
The above statement refers to ________________________.
book shop
items on loan
room features
guestroom amenities
In a large, full-service resort property, the front office manager reports to the _____________.
Director of Sales & Marketing
Executive housekeeper
General Manager
Rooms Division Manager
Which of the following section does not operate under Front Office?
Reception
Cashiering
Laundry
Concierge
Auditing in front office is done by-
KST Staff
Receptionist
Bar Tender
Front Office Cashier
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
What are the important guest detail that need to be jot down in the registration form?
Guest's favorite food.
Guest correct name, contact number, method of payment, room rate, departure date, room type.
Guest's siblings name and their contact number.
Guest hobby and interest during free time.
3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical
equipment
amenities
brownouts
chain
credit
15. the person who handles incoming and outgoing calls, locates registered
guests and management staff, deals with emergency communication, and assists the
desk clerk and cashier when necessary
surcharge rates
working supervisor
room revenues
telephone operator
2. Example of interaction and communication between Front Office and Sales & Marketing are:
Relay guest requests for amenities and supplies to housekeeping.
Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.
Reporting predicted house counts to food and beverage.
Prepare daily announcement board and marquee for banquet department.
1. What are the functions of Front Office Manager?
Effectively supervise employees (training), equipment (PMS), inventory (rooms to be sold), budgeted finances and sales opportunities.
Effectively supervise employees (training) and equipment (PMS) only.
Effectively supervise inventory (rooms to be sold), budgeted finances and sales opportunities only.
Ineffectively supervise employees (training), equipment (PMS), inventory (rooms to be sold) and sales opportunities.
This is a type of Hotel Clients that arrives unannounced, who are looking for rooms
Walk in guest
Corporate Account
Unannounced Guest
Association
This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.
Walk in guest
Corporate Account
Travel Agency
Association
This is a type of Hotel Clients that are in groups. Their purpose in gathering are usually social, sharing ideas or seminar
Government Institution
Corporate Account
Travel Agency
Association
This is a type of Hotel Clients that pre-arranged booking for their tour groups in hotel of their choice, they receive commission in exchange.
Government Institution
Corporate Account
Travel Agency
Balibayan
This is a type of Hotel Clients that are returning Filipino Guest coming from other countries.
Government Institution
Corporate Account
Travel Agency
Balibayan
This is a method of room rate calculation where we base our prices quoted by other hotels of the same location, size, or classification.
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a method of room rate calculation where we base our prices on the construction of the hotel
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a method of room rate calculation where we base our prices on the operating expenses plus return.
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a special rate designation offered to business accounts where they receive 10%-20% discounts
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is the highest rate designation offered to hotel guest.
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is rate designation offered to guaranteed number of nights within a specific time frame.
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is rate designation offered to official of the state. Special rate is applied based on the budget of the group
Industry Rate
Seasonal Rate
Advance Purchase Rate
Government Rate
This is rate designation offered hospitality professional and practitioner. Hotels give discounts as a courtesy for these type of guest
Industry Rate
Seasonal Rate
Advance Purchase Rate
Government Rate
Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive by that time, the room may be sold to other guest.
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Hold room Reservation
This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Hold room Reservation
This is a reservation where the agreement of the reservation is assured by securing the payment to the hotel in advance.
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Hold room Reservation
Reservation may be received thru Letters, Email, Fax, Telephone, in person or Computer Terminal.
Treu
True
Four
False
Reservation may be received thru Letters, Email, fox, Telephone, in person or Computer Terminal.
Treu
True
Four
False
This is a policy that hold off reservation not later than 6 o'clock PM of the arrival date of the guest
sick o'clock
six policy
police six
six o'clock policy
What is the occupancy percentage of a hotel establishment if they have a total of 150 rooms avaible with 70 rooms sold
great occupancy
0.4666
46%
poor occupancy
Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How many nights is he staying?
5
6
4
he can extend
Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?
$700
$650
$886
he can excape
Maranatha Hotel is a located in the downtown of the city. Their daily revenue is Php45,000 because they usually sold 28 rooms everyday. What is their Average Room rate?
Php1607
Php1758
Philippines
AVR is Good
This are Total Room Nights and Average Room night use for calculating spends
TRN
AVER
Room Nights
Night Roomse
House use
refers to rooms used by official
refers to rooms used by hotel personnel
refers to blocks
blocking
