NEW
Font size
Worksheetsaes review
Total questions: 55
Worksheet time: 28mins
Verbal communication helps a person develop and ________________ relationships with others.
destroy
maintain
identify
define
Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.
message
sender
channel
receiver
During active listening, "attending" is the process of:
Focusing on the information you received.
Showing the sender you are listening by providing feedback.
Taking in all of the information about the communication.
Restating the information you have received.
Verbal communication is the use of _____________ and ______________ to relay a message.
language; gestures
signs; language
sounds; language
gestures; sounds
Understanding in communication is achieved when:
All of the involved parties agree on the shared meaning of a message.
Some of the involved parties agree on the shared meaning of a message.
Most of the involved parties agree on the shared meaning of a message.
None of the involved parties agree on the shared meaning of a message.
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks.
Do not schedule any breaks.
Plan personal business during the work day.
All of the above
What legal action can be taken against a bully in the workplace?
No legal action can be taken
The bully can be arrested
The employer can be sued
Which of the following describes an Indirect communication style?
Tends to hold back on giving away too much information that may reveal their inner nature
Fast-paced and assertive; can be argumentative
Very deliberate; provide very accurate, carefully thought-out results
Readily expresses emotions, thoughts, and feelings without holding back in any way
Federal law makes it illegal to do what to employees that report an incident of discrimination or harassment?
Retaliate
Apologize
Ignore
Confront
Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are __________________.
Protected choices
Protected characteristics
Positive characteristics
Private choices
When solving a problem in a group situation, which of the following traits should be demonstrated?
Stubbornness
Compromise
Independence
Inflexibility
Which of the following is NOT a step to reduce verbal communication challenges?
Consider your message and plan for the communication.
Ignore word choice and tone.
Communicate with respect for the receiver's point of view.
Speak clearly and enunciate your words.
Which of the following demonstrates responsibility?
Lying about an error
Taking extended lunch breaks
Procrastinating
Admitting to a mistake
Which eye signal can help you determine a person's intent in a situation?
Eye contact
Blinking
Pupil size
Which of the following is a possible barrier to communication?
Thought process
Poor communication techniques
Similar backgrounds
Appearance
If a person is always moving a project towards completion, what role can this person play on a team?
Chameleon
Challenger
Generator
Promoter
Implementer
Where is the Noise in this example of communication?
A
B
C
D
E
You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?
Tell the other members you are not a complainer and don't want to hear it.
The long hours are tough; so join in the complaining to fit in with the team.
Be understanding to the team's complaints, but say the work has to be done and it will be done soon.
Tell the other members they should complain to the manager.
What should an employee do if a goal fails to be accomplished?
Become frustrated and quit the job.
Evaluate the goal and determine the reason for failure.
Ignore the failure and move on to another goal.
Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?
Start a petition to change this rule.
Comply with the rule and wear appropriate shoes.
Wear shoes of any color she desires.
Quit her job.
Which of the following is very easy to work with and is quite good at cooperating with others?
Socializer
Director
Relator
Thinker
Which of the following is a reason collaboration is important?
To please company stakeholders
To satisfy customers
To help an organization grow
To make people who don't like working alone happy
A communication style is ________________.
the preferred language someone likes to use
the preferred way you speak to others
the preferred way you share information with others
the primary way others share information with you
Which of the following is not a part of personal care?
Eating well-balanced meals
Covering tattoos
Showering daily
Neatly styled hair
Culture impacts impacts how you communicate verbally and how you interpret verbal communication.
True
False
What is the first step in communication planning?
Clarify objectives
Determine the best channel of comunication
Outline the communication for delivery
Identify the audience
Determine the purpose of the message
What is NOT involved in the process of exchanging messages?
Receiving feedback
Sharing information
Listening
Being persuasive
In what way can an employee demonstrate commitment?
By staying late to help a co-worker finish a difficult task
By performing a task half-heartedly
By getting to work late every day
By reminding a co-worker that they have to finish a task
The image shows the five principles of effective communication.
True
False
Which of the following describes an Open communication style?
Tends to hold back on giving away too much information that may reveal their inner nature
Fast-paced and assertive; can be argumentative
Very deliberate; provide very accurate, carefully thought-out results
Readily expresses emotions, thoughts, and feelings without without holding back in any way
You are given the following goal at work- Within the next month increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register. What part of "SMART" is missing from this goal?
The "S" is missing
The "M" is missing
The "R" is missing
The "T" is missing
Which of the following is NOT part of closing the meeting?
Attempt to end on a positive note
Ask everyone what task they are taking
Clarify next steps
End on time
During active listening, "recalling" is the process of:
Focusing on the information you received.
Interpreting the meaning of the communication.
Taking in all of the information about the communication.
Restating the information you have received.
People who have_____________ fields of experience are more likely to understand one another another.
Identical
Similar
Special
Different
Where is the Channel in this example of communication?
A
B
C
D
E
What is the fifth and last step in communication planning?
Clarify objectives
Determine the best channel of comunication
Outline the communication for delivery
Identify the audience
Determine the purpose of the message
Which of the following is the best method for communicating team goals?
Discuss the goals in meetings with one team member at a time
Discuss goals in a team meeting
Post the handouts on a bulletin board
E-mail the goals to everyone on the team
Workplace ____________ is when an adverse or hostile job action is taken against a person because of a protected characteristic.
Harassment
Discrimination
Bullying
What is required of all conflict resolution strategies?
Compromise
Quick action
Criticism
Superiority
What helps bring collaborators together?
Friendships
Good ideas
Shared values
Good moral values
Workplace ____________ is when an employee is treated poorly because of a protected characteristic.
Harassment
Discrimination
Bullying
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is this the best solution for the management?
Is this the best solution for the entire team?
Is this the best solution for me?
During active listening, "receiving" is the process of:
Focusing on the information you received.
Interpreting the meaning of the communication.
Taking in all of the information about the communication.
Restating the information you have received.
A __________ part of our communication is nonverbal.
small
medium
large
non-existing
A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?
Chameleon
Challenger
Implementer
Generator
Which of the following is usually known for their aggressive, competitive natures?
Relator
Thinker
Socializer
Director
Confidential business information that gives a business economic edge over its competition is called?
Trade tactics
Secret recipes
Trade secrets
Secret tactics
How should employees behave during interactions actions with clients and co-workers?
Opinionated
Professionally
Disrespectfully
Judgmentally
Haptics is communicating through _________.
sounds
touch
words
eye movement
Which of the following is NOT a way to help you with time management during a meeting?
Follow-up on issues you can't resolve immediately
Ask attendees to help keep track of time
Check the clock frequently
Ask for help resolving issues
Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Evaluate the results and create a new solution.
Give up and let someone else fix the problem.
Repeat the unsuccessful strategy.
Which of the following actions should you FIRST take if you think you are a victim of harassment?
Report the situation to your parents.
Tell the person to stop the behavior.
Ignore the situation.
Which of the following tips applies to maintaining constructive relationships?
Follow through on your responsibilities
Remain objective
Recognize accomplishments
Acknowledge problems openly and honestly
Look for improvement opportunities
You've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend?
Since the team leader has an autocratic leadership style, he should put a stop to the arguing.
Since the conflicts mostly occur at meetings, reduce the number of meetings.
Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style.
Since there are conflicts in the team, replace some members with less experienced people who won't argue.
Brad gave a boring presentation to the rest of the team. Fred made fun of him in front of everyone. This is an example of ____________?
Discrimination
Harassment
Bullying
A non-issue
