WorksheetsFOOD HUNT
Total questions: 10
Worksheet time: 19mins
What is the PDF file link that you can check to see the current promotions that T-Mobile have for the week?
(a)
iPhone XR have an eSIM.
True or False
(a)
Customer is traveling to Mali, and would like to know if he can continue to enjoy Unlimited SMS for FREE as how its indicated on his rate plan.
Customer's rate plan is: TMESNTL
> YES or NO <
(a)
Customer is calling in to report a very slow SMHS, its their first time connecting their iphone 13 PRO SMHS to their Macbook. He also mentioned that his other T-Mobile Services are working fine. Full BARS with 4G/LTE: (CALLS, TEXT and DATA are GOOD)
After doing your Visual Audit here's what you saw:
Account is ACTIVE // ONE55TIS (no ADD-ONS) // Data Usage: 4GB // No local site, no market outages
What will you do next?
Proceed with troubleshooting, so we can further identify what's causing the slow SMHS.
Educate customer about the specific feature of the plan he currently has.
File a ticket since customer said all his services are working fine anyway, and only the SMHS is having an issue.
Advise customer to contact Apple since they manufacture Macbook, so they can get further assistance, since customer is provisioned for high-speed SMHS.
Can T-mobile customers receive COLLECT CALLS?
YES or NO
(a)
Customer changed their mind and replaced their Inseego MiFi M200 with Franklin T9 and will be using the same SIM, the current plan is: MI10055.
The Franklin can continue to take advantage of the 100GB data plan.
TRUE or FALSE
(a)
How big is the FREE ICLOUD STORAGE given to all iPhone users?
(a)
Which of the Acronym below means that the customer cannot reinstate their account?
EPS
CH
PI
WO
Customer called in because someone opened an account using their information without their permission, this has been reported to the authorities and they are now asking for T-Mobile to do something about this. What C2 document LINK will you use to help this customer out?
(a)
What's our team goal for CRT?
1200
1175
1150
1100
