Font size
WorksheetsFront Office Midterm Exam
Total questions: 55
Worksheet time: 44mins
Interconnected Room is
Two rooms adjacent to each other having an interconnecting door
Two rooms adjacent to each other having an interconnecting wardrobe
Two rooms adjacent to each other having an interconnecting window
Two rooms adjacent to each other having an interconnecting floor
What is the alternative word for accreditation
Quality
Medical school
Students
Education
the person who parks the cars in a hotel is......
the doorman
the valet
the concierge
the front desk clerk
What does this sign mean ('vacancies')?
no rooms available
rooms available
rooms for free
reservation required
It's usually at 12 o'clock (when staying at a hotel)
check-in time
breakfast
check-out time
booking
We are ______ and have no vacancies for the upcoming weekend.
Fully booked
free
have a sale
Booking confirmation
action taken by the guest before arriving at the hotel.
room
tip
reservation
laundry
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
In a large, full-service resort property, the front office manager reports to the _____________.
Director of Sales & Marketing
Executive housekeeper
General Manager
Rooms Division Manager
Auditing in front office is done by-
KST Staff
Receptionist
Bar Tender
Front Office Cashier
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
15. the person who handles incoming and outgoing calls, locates registered
guests and management staff, deals with emergency communication, and assists the
desk clerk and cashier when necessary
surcharge rates
working supervisor
room revenues
telephone operator
This is a type of Hotel Clients that arrives unannounced, who are looking for rooms
Walk in guest
Corporate Account
Unannounced Guest
Association
This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.
Walk in guest
Corporate Account
Travel Agency
Association
This is a type of Hotel Clients that pre-arranged booking for their tour groups in hotel of their choice, they receive commission in exchange.
Government Institution
Corporate Account
Travel Agency
Balibayan
This is a method of room rate calculation where we base our prices quoted by other hotels of the same location, size, or classification.
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a method of room rate calculation where we base our prices on the construction of the hotel
Market Tolerance Method
Cost Rate Formula
Hubbart Formula
Hotel Ace Formula
This is a special rate designation offered to business accounts where they receive 10%-20% discounts
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is the highest rate designation offered to hotel guest.
Rack Rate
Corporate Rate
Volume Account Rate
Government Rate
This is rate designation offered hospitality professional and practitioner. Hotels give discounts as a courtesy for these type of guest
Industry Rate
Seasonal Rate
Advance Purchase Rate
Government Rate
This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Hold room Reservation
Reservation may be received thru Letters, Email, Fax, Telephone, in person or Computer Terminal.
Treu
True
Four
False
This is a policy that hold off reservation not later than 6 o'clock PM of the arrival date of the guest
sick o'clock
six policy
police six
six o'clock policy
What is the occupancy percentage of a hotel establishment if they have a total of 150 rooms avaible with 70 rooms sold
great occupancy
0.4666
46%
poor occupancy
Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?
$700
$650
$886
he can excape
Maranatha Hotel is a located in the downtown of the city. Their daily revenue is Php45,000 because they usually sold 28 rooms everyday. What is their Average Room rate?
Php1607
Php1758
Philippines
AVR is Good
This are Total Room Nights and Average Room night use for calculating spends
TRN
AVER
Room Nights
Night Roomse
House use
refers to rooms used by official
refers to rooms used by hotel personnel
refers to blocks
blocking
Mr Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How many nights is he staying?
5
6
4
he can extend
ANSWERS SHOULD BE ALL CAPS:
It is a building that is used for regular reception, accommodation or lodging as well providing services for travelers in exchange for fees
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a place where its main focus is comfort, healthful relaxation, rest and recreational activities.
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a building that is semi-furnished apartment and is regularly leased to tourist and travelers for staying more or less long term basis
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel designed for travelers who are in a long drives or travel. It is located along the highway
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel located at the airport. It work best for travelers by air
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a category of hotel in accreditation where guestrooms should be more thatn 25sq meter with private bath, bathtub and shower.
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a category of hotel in accreditation where guestrooms should be more thatn 25sq meter with private bath, bathtub and shower. Guestrooms should have a ref and minibar.
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel Guestroom called according to number and type of beds and layout where the room is with a single bed, occupied by one person
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel Guestroom called according to number and type of beds and layout where the room has two single bed. It may be occupied by 1 or 2 persons.
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel Guestroom called according to number and type of beds and layout where the room is occupied by three people.
(a)
ANSWERS SHOULD BE ALL CAPS:
It is a Hotel Guestroom called according to number and type of beds and layout where the room has a king-sized bed, occupied by one or two people
(a)
ANSWERS SHOULD BE ALL CAPS:
This Room Division department is in charge of handling guestrooms make up and maintenance, public area maintenance, linen and laundry service
(a)
ANSWERS SHOULD BE ALL CAPS:
This Room Division department is in charge of handling reception, registration and guest relations assistance.
(a)
ANSWERS SHOULD BE ALL CAPS:
This Room Division and Food and Beverage Dividing is also know as " (a) "
ANSWERS SHOULD ONLY BE NUMBERS:
If the Rack Rate of a Hotel for a standard room is Php.1400. How much will the guest pay if he will be staying 3 night.
(a)
ANSWERS SHOULD ONLY BE NUMBERS:
If the Rack Rate of a Hotel for a standard room is Php.1400. How much will the guest pay if he will be staying 3 night AND HAVE 10% DISCOUNT.
(a)
ANSWERS SHOULD ONLY BE NUMBERS:
If the Rack Rate of a Hotel for a standard room is Php.1400. How much will the guest pay if he will be staying 3 night AND HAVE 10% DISCOUNT.
(a)
ANSWERS SHOULD BE ALL CAPS:
This is a type of reservation where guest affirm the hotel established with a letter or a call
(a)
ANSWERS SHOULD BE ALL CAPS:
This is a type of reservation where guest paid the establishment in advance to secure the room reserved
(a)
ANSWERS SHOULD BE ALL CAPS:
This is a chart for reservation office to be updated on the records of rooms reserved each day to prevent double booking
(a)
ANSWERS SHOULD BE IN PERCENTAGE:
What is the occupancy percentage if the rooms sold for today is 76 if the hotel establishment has 121 rooms available in total
(a)
ANSWERS SHOULD ONLY BE NUMBERS:
A guest will be staying in the hotel establishment starting from June 4 to June 9, How many night will he be charged for?
(a)
ANSWERS SHOULD ONLY BE NUMBERS:
What is the average room rate (P/$) if the total revenue for today is Php.23484 with a 19 total of rooms number sold
(a)
ANSWERS SHOULD ONLY BE NUMBERS:
If the Guest is staying from March 5-8. How much will he be paying if he is getting 20 percent discount, with his room costing Php.1789 a night
(a)
ANSWERS SHOULD BE ALL CAPS:
This is a diary used for daily records of room booking or reservation, a reference to the reservation cards or slips
(a)
