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WorksheetsQH: DIRECTV Disclosures
Total questions: 11
Worksheet time: 6mins
FAILURE to provide disclosures at Point of Sale can result in all but which answer?
Audits
Investigations
Fines
You getting a promotion to Manager
If a customer is given a promotion such as HBO 3 months free with a value of $14.99, This is called a DIRECTV Roll to Standard Pricing Offer
True
False
Additional Disclosures are required when applicable, Which of the options below does not have a required disclosure?
Local Channels
Dog TV
NFL Sunday Ticket Auto Renewal
AutoPay & Paperless Billing (Combined)
When disclosing the statement for an Installation, which of the options is NOT TRUE
Tech is scheduled to arrive between ___am & ___pm
Installation can take from 3-4 hours
Someone over 15 can be present ...
If renting, Permission from the landlord is required ...
One of the guidelines for required disclosures is
YELL at the Customer in case they are hard of hearing
Speak fast so you can get off the phone faster
Disclosures should be delivered in a manner that is easy for the customer to understand
Charge the customer $100 if they do not give consent
How many articles did we discuss regarding Disclosures
5
3
4
7
Which movie is this?
House on Haunted Hill
The Munsters
Psycho
The Addams Family
Which Movie is this?
Patton
Annie
Amityville Horror
The Changeling
Which Movie is This?
Another World
Burnt Offerings
Flowers in the Attic
Psycho
Which Movie is this?
Amityville Horror
The Exorcist
Salems Lot
The Car
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