Font size
WorksheetsCash In and Cash Outs Disputes
Total questions: 10
Worksheet time: 5mins
If a customer contacts about an unexpected or incorrect Cash In (Add Cash), handle the case differently based on whether the Cash In was authorized or unauthorized.
TRUE
FALSE
When a customer reaches out about a missing deposit to a debit card (including Standard Visa), we can provide them with tracking information that they can use to locate the deposit with their bank.
TRUE
FALSE
If the customer claims that a Cash In was unrecognized/unauthorized and mentions their device was lost or stolen, do not transfer the case to Risk ATO. Follow the workflow and review ____ to secure the customer’s account.
Stolen Lost- Risk Device
Risk- Lost Stolen Device
Lost Stolen- Risk Device
Device Risk- Lost Stolen
If the customer states that the deposit was sent to an unrecognized/unauthorized account, see:
If the customer had a previous case for the same deposit where their claim was denied, use Cash App {Missing Debit Card Deposit - Duplicate - Claim Denied}.
FALSE
TRUE
Say what now?
If a Cash Out was sent to a bank account or Visa debit card, there is no Gateway ID present (under Target Push Attempts), and the customer wants to cancel or reverse it.
YES
NMI
NO
If a Gateway ID is present on the transfer, that means the receiving bank has already started processing the deposit and:
It can’t be canceled or reversed.
It can be canceled or reversed
Locate Instant Deposit fees by clicking the transfer link and only reimburse the fees for the Missing Instant Deposit in question. Check Regulator’s Admin Actions to confirm if the customer has been reimbursed. If the transaction has already been reimbursed do not reimburse the customer again.
Yes
No
If a customer reaches out for these documents, locate the case in which the customer’s claim was denied. Once you’ve identified the denied claim:
Cash App {ATO Transfer}.
NMI
Cash App {Transfer to Disputes Claim Doc}.
All are wrong
Did you like this quizz?
Meh
Yes
No
I prefer to play Uno.
