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WorksheetsCHAPTER 9: CONTROL PROCESSES AND SYSTEMS
Total questions: 20
Worksheet time: 8mins
1. The management function, which sees to it that the right things happen, in the right way, and at the right time, is known as _____.
controlling
organizing
planning
leading
2. Which of the following is true of feedforward control?
It focuses on what happens during the work process
It is preventive in nature.
It is largely reactive.
It solves problems as they occur
3. A manager spots and corrects problems in the manufacturing cycle. Which of the following types of control does the manager practice?
Output control
Concurrent control
Preliminary control
Feedback control
4. Feedback control takes place to:
correct mistakes already made
solve problems as they occur
focus on activities before they begin
ensure the implementation of a proactive approach to problem-solving
5. When a hairstylist at a salon asks a customer if she liked their services after a haircut, the hairstylist is engaging in _____ control.
feedforward
steering
feedback
concurrent
throughput
6. Feedforward control differs from feedback control, in that feedforward control:
corrects mistakes already made.
focuses on the quality of end results rather than inputs.
solves problems as they occur.
focuses on what happens during the work process.
takes place before a work activity begins
7. In which of the following systems of control do organizations use budgets for personnel, equipment, travel expenses, and so on to keep behavior targeted within set limits?
Bureaucratic control
Clan control
Normative control
Regulatory control
Self-control
8. Bureaucratic control differs from clan control in that bureaucratic control:
Influences behavior through norms and expectations set by the organizational culture
emphasizes hierarchy and authority
harnesses the power of group cohesiveness and collective identity
gives people freedom to work on their own
encourages participation, empowerment, and involvement
9. Clan control influences:
behavior of organizations and the members through market competition
managers to give workers freedom to work on their own
hierarchy of authority
budgets for personnel, equipment, and travel expenses
employees and members to display common behavior patterns
10. Which of the following is true of critical path?
It is essential to perform what-if calculations under different projected cost and revenue conditions.
It acts as the foundation for analysis using financial controls by using the firm’s balance sheet and income statement.
It automatically orders a fixed number of items every time an inventory level falls to a predetermined point.
It represents the quickest time in which the entire project can be finished, assuming everything goes according to schedule and plans.
It gives top managers, a fast, but comprehensive view of the business.
11. The first step to the control process is to _____
measure actual performance
compare results with objectives
establish performance objectives and standards
take corrective actions
compare results with standards
Which of the following is true of clan control?
It influences behavior through norms and expectations set by the organizational culture.
It flows through the organization’s hierarchy of authority.
It refers to the influence of customers and competition on the behavior of organizations and their members.
It gives people freedom to work on their own.
13. After establishing standards of performance, which of the following is the next step in the control process?
Identifying the key results
Comparing results with standards
Comparing results with objectives
Implementing management by exception
Measuring the actual performance
14. Which of the following is true of controlling?
It is all about setting goals and making plans
It is primarily involved in creating structures
It sees to it that the right things happen, in the right way, and at the right time
It sets the directions and allocates resources
It brings people and material resources together in working combinations
15. Which of the following is true of market control?
It is the way business firms emphasize hierarchy and authority
It is the way business firms influence employees and members to display common behavior patterns
It is the way business firms adjust products, pricing, promotions, and other practices in response to customer feedback and what competitors are doing
It is the way business firms harness the power of group cohesiveness and collective identity
In the context of the control process, which of the following statements is true about measuring actual performance?
It is the point where performance objectives identify key results that one wants to accomplish.
It involves a situation where outputs are difficult or expensive to measure.
It is the point where output standards and input standards are used to carefully document results.
It is the point where past experience becomes the baseline for evaluating current performance.
It is the practice of giving attention to situations that show the greatest need for action.
_____ is a combination of the critical path method and the program evaluation and review technique.
Gantt chart
CPM/PERT
Pie chart
Bar diagram
Run chart
The potential for _____ is enhanced when capable people have a clear sense of organizational mission, know their goals, and have the resources necessary to do their jobs well.
bureaucratic control
normative control
regulatory control
clan control
internal control
_____ is essentially the influence of customers and competition on the behavior of organizations and their members.
Normative control
Market control
Clan control
Bureaucratic control
Administrative control
A Gantt chart differs from a PERT chart in that a Gantt chart:
uses charts to break a project into a series of small sub-activities that each has clear beginning and end points.
represents the quickest time in which the entire project can be finished.
helps with event or activity sequencing to make sure that things get accomplished in time for later work to build upon them.
combines critical path method and the program evaluation and review technique.
