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WorksheetsORGANISING, TEAMWORK AND COMMUNICATION
Total questions: 20
Worksheet time: 10mins
An organization's ________ refers to its shared values, beliefs, traditions, philosophies, rules, and role models for behaviour.
atmosphere
hierarchy
Culture
Structure
goals
Christy works for a magazine publishing company. When pressed to meet a deadline, every employee is expected to work together to get the job done, even if it means working overtime. This commitment to teamwork is part of the company's
Culture
Ethics
Structure
Hierarchy
Goals
An organizational structure is
only applicable to formal organizations.
the arrangement or relationship of positions within an organization.
usually not seen in government and nonprofit organizations.
base on the company's shared beliefs and values.
fixed, even if the company grows in size.
What is a primary function of an organizational chart?
It lists the financial assets of an organization.
It depicts the processes involved in the assembly line of an organization
It is a visual display of the organizational structure.
It is essentially designed to help customers track their products.
It is a visual display of a firm's shared values and philosophies.
________ is the division of labour into small, specific tasks and the assignment of employees to do a single task.
Specialization
Job rotation
Accountability
Outsourcing
Centralization
What is an advantage of job specialization?
It allows workers to specialize in a variety of skills.
It makes training employees easier.
It eliminates dissatisfaction and boredom among employees.
It completely eliminates the need for departmentalization within an organization.
It requires employees to perform more than one task within a firm.
Which is a disadvantage of job specialization?
It makes the process of training employees complex.
It wastes time as employees keep shifting roles.
It can lead to dissatisfaction and boredom among employees if overly done.
It adversely affects the efficiency of employees in a particular job.
It restricts an organization from outsourcing employees.
________ is the grouping of jobs into working units usually called units, groups, or divisions. A) Downsizing
B) Specialization C) Job analysis
D) Departmentalization E) Centralization Answer: D
Downsizing
Specialization
Job Analysis
Departmentalisation
Centralisation
Small businesses commonly employ ________ departmentalization.
Line
Customer
Functional
Product
Geographical
World Travel Tours is organized into two departments: one for frequent travellers and one for occasional travellers. This illustrates ________ departmentalization.
Product
Functional
Geographical
Seniority
Customer
Pierce Products has a computer electronics division, telecommunications equipment division, and kitchen appliances division. Pierce Products uses ________ departmentalization to structure its organization.
Product
Geographical
Functional
Customer
Process
Master Mopeds Inc. has slightly different versions of the same moped for the American, European, and Asian markets. Its employees are grouped into divisions based on the market in which they have been assigned. This is an example of ________ departmentalization.
Demographic
Geographical
Functional
Customer
Process
Which concept deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?
Delegation of authority
Accountability
Downsizing
Centralisation
Specialisation
Kent is a salesman at a large water products distributor where all the decisions are made by the top levels of management. However, his managers give him the responsibility to carry out his daily and routine sales activities. What type of organization does Kevin work for?
Centralized
Decentralized
Competitve
Flat
Restricted
Caleb is a manager at a small diner in a tourist town. There are many competing restaurants in the area, so the restaurant owners depend on Caleb and his employees to pay attention to what customers order most often to determine what the daily and weekly specials should be. Caleb has the authority to make changes to the menu and offer promotions to attract more customers. What type of organization does Caleb manage?
Overcentralized
Centralized
Decentralized
Hierarchical
Unorganized
Decentralization works best in companies
that do not want to delegate decision-making to lower levels.
that have little to no competition.
that do not need to react quickly to changes in the business environment.
that want all decisions made at the top level of management
that operate in complex, unpredictable environments.
Span of management refers to the
number of subordinates reporting to a manager.
experience, in terms of years, of managers in a company.
duration of time required for an employee to get promoted to a manager position.
number of roles that the management of an organization performs.
number of managers working in the top management of an organization.
Vince is the owner of a popular restaurant. He hired a manager who takes care of the day-to-day operations of the restaurant and reports to Vince at the end of each week. The manager is supported by an assistant manager, who supervises the rest of the staff in the restaurant. Thus, Vince's restaurant is using a ________ structure.
Matrix
Line
Line-and-staff
Multidivisional
vertical
Lucie and Cara are both managers at a home improvement store. Lucie oversees the flooring, lighting, appliances, and hardware departments. Cara provides each of these departments with advice and support in the areas of finance and human resources. What is true regarding Lucie and Cara's roles in the company?
Lucie is a line manager, while Cara is a staff manager.
Lucie is a staff manager, while Cara is a line manager.
Cara has direct authority over Lucie and her subordinates.
Cara does not have direct authority over subordinates in the finance and human resources departments.
Lucie and Care are both line managers, who focus on their area of expertise in the operation of the business.
At Infrastructure Innovations, specialists from different departments are deployed together to form a project team and work on a single project, such as building a bridge or restoring a road. As a result, employees have to report to their functional managers as well the concerned project managers. Thus, Infrastructure Innovations is using a ________ structure.
Multidivisional
Line
Line-and-staff
Matrix
Web
