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WorksheetsTS5017FP_HSKP_Chapter 3 Service Guestroom
Total questions: 23
Worksheet time: 12mins
Which one of the following is best explains the end-of-shift duty of a Room Attendant?
Sign out for the Master Key.
Collect Room Attendant Daily Report.
Room Attendant repacking the trolley.
Spray chemical in the toilet bowl, scrub and soak.
State the guestroom dusting procedures should the Room Attendant follow to ensure surfaces are free from dust.
Dust from top to bottom.
Dust from bottom to top.
Dust in all directions.
Dust in a zig-zag motion.
Please arrange in the sequence of priority which room should be cleaned first:
A.301 Occupied
B.302 Make Up Room Sign is on
C.303 Due out,
D.304 Check out
& E. 305 Occupied
304, 302, 301, 305, 303
304, 302, 301, 305, 304
2, 304, 301, 305, 303
304, 302, 305, 301, 303
What should Angie do when turning down a king-sized bed meant for single occupancy?
Turn down one side of the bed with the turn down fold facing the phone.
Turn one side of the bed with the turn down nearest the entrance.
Turn one side of the bed with turn down nearest to the wardrobe.
Turn down the king-size bed with the turndown fold facing the side table.
Which of the following will be the correct sequence of cleaning the bathroom?
The bathtub and vanity top, the handbasin, the toilet bowl and basins.
The hand basin and toilet bowl, the vanity top, the toilet bowl and basins.
The toilet bowl and basins, vanity top, the bathtub, the hand basins.
The hand basin and vanity top, the bathtub, the toilet bowl and basins.
Which one of the following do you need to note when organizing your housekeeping trolley.
Store what is needed for the shift.
Maintenance and defects that happened on the trolley are the responsibility of the maintenance.
All dirty linen and trash from the trolley will be left for the next shift.
Set up the trolley according to your preference.
Which part of the day is the briefing conducted in the housekeeping department?
beginning of a work shift
during lunchtime.
end of the work shift.
in the middle of the shift.
What is the information that is communicated during the briefing?
VIP arrival, special arrangement
Discussions of personal issues
raise complaints about Guest feedbacks
To criticise staff mistakes.
Define S.O.P?
Cleaning according to the pre-determined standard of the hotel.
Cleaning according to the pre-determined standard of the Housekeeper.
Cleaning according to the pre-determined standard of the government.
Cleaning according to the pre-determined standard of the GM.
Which of the following conditions in the guestroom is considered 'Out of Service?
Pipe burst.
Fumigation.
Renovation.
Toilet light fused.
Which of the following is NOT a room status mentioned in the text?
Check out
Stay over
Out of service
Under renovation
What is the purpose of a "Discrepancy Check" at the beginning of room cleaning?
To check if guests have left any valuables
To verify the room status
To count the number of towels in each room
To ensure all lights are working
What is the typical number of rooms a room attendant cleans in the morning shift?
13 to 15
40 to 50
5 to 10
20 to 25
What does "DND" stand for in the context of guestroom cleaning?
Do Not Disturb
Daytime Nighttime Duty
Direct Notification Device
Deluxe Room Needs
Why is it important to clean from top to bottom?
To make the room smell better
To ensure that dust and debris fall onto already cleaned surfaces
To finish the cleaning process faster
To impress the guests with the speed of cleaning
What is the main reason for conducting a briefing at the beginning of a work shift?
To assign specific guests to room attendants
To provide an opportunity for staff to take breaks
To facilitate communication and share important information
To conduct a surprise inspection of the staff's uniforms
How should a room attendant respond if they encounter heavily soiled linen with faecal matter or vomit?
Put it in the regular dirty linen bag
Place it in a separate bag for special treatment
Leave it in the bathroom for the guest to handle
Wash it immediately with regular laundry
A room attendant is given the following list of rooms to clean. Based on the priority order, which room should they clean first?
Room 101: Stay over
Room 102: Due out
Room 103: Checkout
Room 104: Guest ask to make up room
Room 101
Room 102
Room 103
Room 104
If a room attendant finds a guest's valuable item left in a drawer, what is the correct procedure?
Keep the item for the guest to claim later
Place the item on the guest's pillow
Report it as a "lost and found" item
Discard the item if it appears to be of little value
A room attendant is preparing their trolley for the shift. What is a consequence of having an overloaded trolley?
Increased efficiency due to fewer trips to the pantry
Reduced risk of accidents
Increased risk of accidents or damage to supplies
Better organization of cleaning supplies
"Order of room cleaning is subjected to guest condition. E.g. DND or guest’s request to clean at stipulated time etc." This implies that the established priority list is:
Absolute and cannot be changed
A guideline that can be overridden by guest needs
Only applicable to occupied rooms
Irrelevant if the guest is present
Why is it important to "sign out" for the Master Key at the beginning of a shift?
To prove that the room attendant is authorized to clean
To track who has access to master keys for security purposes
To receive instructions for the day
To ensure the key is properly cleaned
When cleaning a bathroom, why is it important to "Wash all crockery, cutlery and glassware in the hand basin" and then "Wash and dry the hand basin and vanity top"?
To use the hand basin as a tool for cleaning other items
To ensure the hand basin is clean before washing other items in it
To save water by using the same water for multiple tasks
To make the bathroom smell fresh
