WorksheetsQuick Visit Audit Parameters
Total questions: 40
Worksheet time: 13mins
How many points deduction for low serving Temperature?
1
2
3
4
How many Major Deviations are there?
10
11
12
13
How many points deduction for deviation in gold standard Texture/Mouth Feel?
1
2
3
4
(a) Best seller/Core product will be evaluated for GSC for Quick Visit Audit.
How many points deduction for not meeting gold standard Appearance?
1
2
3
4
How many Minor Deviations are there?
15
16
17
18
How many points deduction for under Portioning?
1
2
3
4
How many points deduction for not meeting gold standard Taste?
1
2
3
4
If one product GSC is below 90%, what will be the deviation?
Minor
Major
If two or more product GSC is below 90%, what will be the deviation?
Minor
Major
rude behavior, no courteousness observed
MInor
Major
Under manned station
MInor
Major
Uncertified crew in station
MInor
Major
Missed out utensils/condiments/products
Major
Minor
How many transaction will be used for speed of service validation during Quick Visit audit?
3
4
5
6
Incomplete change given / short changing / round of changing
Major
Minor
None of the above
No greetings in a friendly manner
MInor
Major
If 1 speed failure occurrence
Minor
Major
If 2 or more speed failure occurrence
Minor
Major
Wrong Calling Code or wrong promise time given
Minor
Major
defective POS/KDS/Printer or blurry printed receipt
Minor
Major
Busted menuboard, incorrect pricing posted
Major
Minor
Unbussed tables , litters in dining floor
Major
Minor
Service crew with bad and unrefined manners
Minor
Major
Uncomfortable Dining Temperature. Sobrang Init or Sobrang Lamig
Minor
Major
No OOT deployment / additional POS/Cashier opening during peak
Minor
Major
customer complaint during audit
Minor
Major
No Manager on floor
Minor
Major
Product unavailable
Major
Minor
No bussing or assisting customers (DINING PRIORITIZATION)
Major
Minor
Cleanliness and condition of Outside Area
Minor
Major
Dining Cleanliness (unbussed tables, disorganized tables and chairs, food smudges, dirty glass panels)
Minor
Major
CR with foul smell, incomplete amenities, no water, defective flush and with litters
Major
Minor
What does GSC stands for (a)
FOUL SMELL in any area of the store
Major
Minor
Exposed wires, safety risk, wet floor, grounds
Major
Minor
Busted ligths
Minor
Major
To be GOLD, how many Major and Minor is allowed.
Minor: 10
Major: zero
Minor: 3
Major: Zero
Minor: 8
Major: Zero
Minor: 11
Major: 1
(a) is an audit day
Treat all (a) as an auditor
