WorksheetsATLAS TROUBLESHOOTING
Total questions: 10
Worksheet time: 5mins
Where will you go in Atlas Troubleshooting if the customer received a message about local site issue?
Fix
Device
Coverage
What tabs in the atlas troubleshooting is currently available to use?
The Fix
Coverage
Tech Tools
Device
Coverage
Tech Tools
The Fix
Device
Coverage
Customer called to check his device that he will bring over Where will you go in Atlas Troubleshooting?
The Fix
Tech Tools
Coverage
Network
What are the three probing question experts are asking to narrow down the issue?
Situation
Duration
Location
What
Where
Why
If the customer is having a problem with receiving a short code where will you go?
The Fix
Device
Coverage
Account
Customer wanted to check about the status of the device they return, Where will you go?
The Fix
Account
Coverage
Tech Tools
Expert wanted to check the Device VolTE Compatible, Where will you go?
Coverage
The Fix
Device
What are the five tiles when you click troubleshooting page in atlas?
The Fix
Device
Coverage
Account
Tech Tools
The Fix
Coverage
Device
Account
C2
The Fix
C2
Coverage
Directory Page
Tech Tools
I can only check for Known Outages and Emerging Issues in Grand Central
True
False
Customer wanted to check about the status of Esim/ Sim, Where will you go?
Device
Fix
Coverage
Account
Tech Tools
