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WorksheetsCHAPTER 2: MANAGEMENT LEARNING PAST TO PRESENT
Total questions: 24
Worksheet time: 10mins
The assumption that people are complex with widely varying needs is most associated with the ____________ management approaches.
classical
neoclassical
behavioral
modern
One example of how scientific management principles are applied in organizations today would be:
conducting studies to increase efficiencies in job performance.
finding alternatives to a bureaucratic structure.
training managers to better understand worker attitudes.
focusing managers on teamwork rather than individual jobs.
Which of the following is not a classical management approach?
Scientific management
Organizations as systems
Administrative principles
Bureaucratic organization
Pizza Cottage, pizza delivery chain, assures delivery of pizza within half-an-hour of the placement of order. It employs various methods like specialization of works, study motion and analysis of routes to make sure that the order reaches the customer in half-an-hour. Which of the following management techniques is Pizza Cottage most likely using?
Bureaucratic organization
Maslow’s Theory of Human Needs
McGregor’s Theory X and Theory Y
Scientific management
Coordination refers to providing and mobilizing resources to implement the plan
True
False
Formal rules and procedures are defining characteristics bureaucratic organization
True
False
Henri Fayol set a number of “principles” (Administrative Principles) to guide managers in action. What are the principles?
Scalar chain principle and the unity of command principle
The unity of command principle and the unity of direction principle
The unity of direction principle and scalar chain principle
Scalar chain principle, the unity of command principle and the unity of direction principle
_______ is a rational and efficient form of organization founded on logic, order, and legitimate authority.
Scientific management
Organizations as systems
Administrative principles
Bureaucratic organization
What are the five defining characteristics of bureaucratic organization?
Clear division of labor, Clear hierarchy of authority, Informal rules and procedures, Individualism and Careers based on merit
Clear division of labor, Clear hierarchy of authority, Formal rules and procedures, Impersonality and Careers based on merit
Ambiguous division of labor, Clear hierarchy of authority, Formal rules and procedures, Professionalization and Careers based on merit
Ambiguous division of labor, Clear hierarchy of authority, Formal rules and procedures, Impersonality and Careers based on merit
When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?
division of labor, competency
merit-based careers, productivity
rules and procedures, efficiency
impersonality, fairness
According Theory Y
People are willing to work, like responsibility, and are self-directed and creative
People are social and self-actualizing
People at work rationally consider opportunities made available to them
A satisfied need does not motivate behavior
According to Theory X
People are willing to work, like responsibility, and are self-directed and creative
People are social and self-actualizing
People dislike work, lack ambition, act irresponsibly, and prefer to be led
A satisfied need does not motivate behavior
The worker of a company is motivated by the need for security, protection, and stability in the events of day-to-day life. Which of the following needs are satisfied?
Social needs
Esteem needs
Safety needs
Physiological needs
Recognition is an example of ______________
Social needs
Esteem needs
Safety needs
Physiological needs
A manager finds out that the productivity of his workers has declined. Therefore, he creates a new social setting for the workers, where they share pleasant social relations with one another and receive a special attention from the supervisor. The manager has implemented the theory of ____________
Theory X
Theory Y
Hawthorne effect
Maslow’s Theory of Human Needs
Which of the following refer to the lowest needs in the Maslow’s Theory of Human Needs?
Social needs
Esteem needs
Safety needs
Physiological needs
Which of the following is true of Follet's view on organizations?
She viewed organizations as communities in which managers and workers should work in harmony
She warned against the dangers of less hierarchy
She supported the idea of managers dominating the workers
She believed that it wasn't the manager's job to help people cooperate with one another
Which of the following best describes the Hawthorne effect?
It refers to the tendency of people who are singled out for special attention to perform as anticipated because of expectations created by the situation
It implies that satisfied need does not motivate behavior
It refers to a need that is activated only when the next-lower-level need is satisfied
It implies that people dislike work, lack ambition, act irresponsibly, and prefer to be led
Which of the following is an example of a self-actualization need?
Need for self-fulfillment
Mastery
Protection
Physical well-being
Which of the following management theories advocates employee ownership, profit sharing, and gain-sharing plans?
Theory X and Theory Y
Follett's organizations as communities
Hawthorne effect
Maslow’s Theory of Human Needs
Contingency thinking tries to match the proper school of thought and practices with the given situation.
True
False
A _____ is a collection of interrelated parts working together for a purpose.
contingency
system
motion study
cost center
safety need
Vernon’s team has published a quarterly report that shows a significant decline in sales regarding a particular retailer. Till now, the retailer has been a profitable customer for Vernon’s company. Vernon needs to find out the problem and deal with the situation quickly. In this situation, which of the following management styles would be most appropriate for Vernon to adopt?
Quality management
Knowledge management
Contingency thinking
Networks model
Linear programming
_____ tries to match managerial responses with problems and opportunities specific to different people and settings.
Total quality management
Knowledge management
Evidence-based management
Contingency thinking
Quantitative analysis
