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WorksheetsChapter 3: Strategic Initiatives for implementing CA
Total questions: 20
Worksheet time: 12mins
High profile strategic initiatives that organizations can implement are as follows EXCEPT:
Business Process Reimagining
Supply Chain Managment
Customer Relationship Management
Enterprise Resource Planning
A standardized set of activities that accomplish a specific task is called:
Business process
Commerce process
Business reengineering
Business task
Business Process Reengineering is the analysis and redesign of workflow within an enterprise only.
True
False
How many main links does a supply chain have?
2
3
4
5
Which of the following statements is correct?
Materials flow from suppliers and their downstream suppliers at all levels
Materials flow from suppliers and their downstream customers at all levels
Materials flow from suppliers and their upstream suppliers at all levels
Materials flow from customers and their downstream suppliers at all levels
The five basic supply chain activities are:
Plan-Source-Make-Return-Deliver
Plan-Source-Deliver-Make-Return
Plan-Make-Source-Deliver-Return
Plan-Source-Make-Deliver-Return
What can effective and efficient SCM systems do?
Increase the power of its buyers
Decrease its own supplier power
Decrease the power of its buyers
Decrease efficiencies while seeking a competitive advantage through cost leadership
Increasing customer loyalty and retention is one of the prime objective of Customer Relationship Management.
True
False
CRM is just a technology that an organization must embrace on an enterprise wide level.
True
False
CRM can do the following EXCEPT:
Identify types of suppliers
Design individual customer marketing campaigns
Treat each customer as an individual
Understand customer buying behaviors
One of the following systems is NOT part of Customer Relationship Management System:
Accounting System
Order Fulfilment System
Inventory System
Enterprise Resource System
Help organizations identify their customers across other applications: CRM (a) technology
Help organizations segment their customers into categories such as best and worst customers: CRM (a) technologies.
Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving: CRM (a) technologies
"How many customers do we have?" is an example of CRM ______ technology
reporting
analyzing
predicting
"How much inventory do we need to preorder? " is an example of CRM ________ technology.
reporting
analyzing
predicting
The employee's ability to view enterprise wide information on all business operations is an important feature of ______
BPR
SCM
CRM
ERP
Global sales report, global manufacturing report and global shipping report are some of the output generated by _____ systems.
BPR
SCM
CRM
ERP
Effective and efficient SCM systems can enable an organization to create entry ________ thereby ________ the threat of new entrants.
(a)
Support customers and product returns are among the first activities of SCM.
True
False
