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Front Office Semi Finals Exam

Total questions: 40

Worksheet time: 26mins

Name
Class
Date
1.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to deliver food and drinks to people who ordered room service

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

2.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to allocate rooms for expected arrivals

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

3.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to attend to the registration of guest to assist them to their rooms

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

4.

Receiving mails, parcels, messages and other documents for house guest and insuring that they are properly delivered to them are not part of the front desk duties.

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

5.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to update all room status and to reconcile record or reports to other departments

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

6.

This is a summary of the guest information and accounts

a)

Guest Summary Report

b)

Guest Folio

c)

Guest Polio

d)

Guest Summary Portfolio

7.

This is a list of confirmed guest reservation stating the arrival of guest for the day

a)

Daily Arrival List

b)

ADailt list

c)

List of Guest

d)

Coming guest

8.

Based on the Image, can we sell room 101 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

9.

Based on the Image, Is it possible to sell room 109 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

10.

Based on the Image, Is it possible to sell room 112 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

11.

Based on the Image, Is it possible to sell room 104 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

12.

Based on the Image, Is it possible to sell room 106 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

13.

Based on the Image, Is it possible to sell room 102 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

14.

This is a billing arrangement for groups that means, each member of the group is allowed to sign all their charges to the group and the coordinator of organizer will settle all bills

a)

Sign All Charges

b)

Charger Bill

c)

Charge Bill

d)

Coodinator Charge

15.

This is a billing arrangement for groups that means, the sponsor or organizer shall pay only room and taxes for attendees. All incidentals like laundry, telephone, and meals shall be to the account of attendees

a)

Sign Room and Tax

b)

Sponsor Bill

c)

Sponsor Charge

d)

Sign Charge Bill

16.

This is a room status report that means the room is occupied by a paying guest

a)

OCC

b)

VR

c)

CD

d)

OOO

17.

This is a room status report that means the room is a vacant room, already made up and ready for occupancy

a)

OCC

b)

VR

c)

VD

d)

OOO

18.

This is a room status report that means the room is a vacant room, but not yet ready for occupancy since it is still dirty

a)

OCC

b)

VR

c)

VD

d)

OOO

19.

This is a room status report that means the room is under renovation or not fit for occupancy since it requires repair or maintenance

a)

BLO

b)

HU

c)

VD

d)

OOO

20.

This is a room status report that means the room is reserved but the expected guest did not arrive

a)

BLO

b)

HU

c)

NS

d)

SO

21.

This is a room status report that means the room is reserved

a)

BLO

b)

HU

c)

NS

d)

SO

22.

This is a room status report that means the room is occupied but the guest slept outside the establishment

a)

BLO

b)

HU

c)

NS

d)

SO

23.

In Bell Service, one of its specific duties and responsibilities is to assist the guest during check in and check out

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

24.

In Bell Service, one of its specific duties and responsibilities is to help the front office and run errands

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

25.

This is a form of payment that involved no risk or fraud.

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

26.

This is a form of payment that involves a credit company to pay in advance what the guest might need to settle

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

27.

At the end of the day, all financial transactions at the front office shall be subjected to clearance by a designated officer. in this _____ the auditor reconciles the hotel's daily financial transactions and other activities

a)

Audet

b)

Audit

c)

Edith

d)

Auditoer

28.

This is part of the application for a credit application in which the companies need to give proof or ownership, size, purpose, history and other details of their organization

a)

References

b)

Company/Organization Profile

c)

Summary Report

d)

Signatories

29.

ANSWERS SHOULD BE ALL CAPS

This is a summary report of guest information, bills/receipts.

(a)  

30.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS OCC AND IT STANDS FOR A PAYING GUEST USING THE ROOM

(a)  

31.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS VR, IT STANDS FOR A ROOM THAT IS AVAILABLE FOR GUEST USE

(a)  

32.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS BLO, IT STANDS FOR A ROOM THAT IS RESERVED

(a)  

33.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS VD, IT STANDS FOR A ROOM THAT IS NOT OCCUPIED BUT NEEDS CLEANING

(a)  

34.

ANSWERS SHOULD BE ALL CAPS

ITS CODE IS HU, IT STANDS FOR A ROOM THAT IS OCCUPIED BY A HOTEL PERSONNEL

(a)  

35.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS ARE OCCUPIED?

(a)  

36.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS ARE VACANT DIRTY?

(a)  

37.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS ARE RESERVED FOR ARRIVING GUEST?

(a)  

38.

ANSWERS SHOULD BE ALL CAPS

HOW MANY SINGLE STANDARD ROOMS ARE GOOD FOR GUEST USE

(a)  

39.

ANSWERS SHOULD BE ALL CAPS

HOW MANY ROOMS IN ALL THAT ARE GOOD FOR GUEST USE

(a)  

40.

WRITE YOU ANSWER IN ALL CAPS

ITS A DEPARTMENT IN A HOTEL ESTABLISHMENT THAT ASSIST GUEST DURING CHECK IN/OUT, PROVIDING ESCORD AND ASSITANCE TO GUEST.

(a)