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Week 1 Quick review

Total questions: 15

Worksheet time: 7mins

Name
Class
Date
1.

This is a payment flexibility feature available on most green, gold and platinum. With this feature, card members can choose to pay eligible charges over time with interest.

a)

Pay over time

b)

Cash advance

c)

Autopay

d)

Cash back

2.

Can we view the cash advance pin online?

a)

Yes

b)

No

3.

CM is calling to ask what type of rewards is she earning. She got an Amex Everyday preferred card.

a)

rewards dollars

b)

membership reward points

c)

cash back

d)

skymiles

4.

You must read the Call Recording Disclosure exactly as written to any person we call or who calls us.

a)

True

b)

False

5.

We allow parties outside the company or partner companies (for example, Delta), to record our phone calls.

a)

True

b)

False

6.

Which is not considered as non-public information?

a)

Social Security Number (SSN) / Tax Identification Number (TIN)

b)

American Express Account Number

c)

Status of debt

d)

Billing address

7.

This type of account manager can obtain information on the basic card member and additional card member's account. They can also perform account maintenance.

a)

Account manager - Travel

b)

Account manager - Limit

c)

Account manager - Full Access

d)

Additional card member

8.

If card member wants to stop the scheduled autopay payment, he/she needs to submit the request ___ business day/s before the scheduled debit.

a)

4

b)

3

c)

2

d)

1

9.

How much is the annual membership fee for a blue cash preferred card ?

a)

90

b)

250

c)

150

d)

95

10.

How much is the annual membership fee for an American Express platinum card?

a)

550

b)

695

c)

250

d)

150

11.

All charges in the Pay Over Time balance are subject to an APR

a)

True

b)

False

12.

The amount a Card Member can spend on this type of card changes based on factors like their purchase, payment, and credit histories.

a)

Blue cash everyday card

b)

Amex everyday card

c)

NPSL card

d)

Pay over time

13.

Card member is calling asking for us to send her a replacement card. She is out of the country and she lost her card during her trip. Who do we need to contact to assist the card member?

a)

Global Assist

b)

Business cards team

c)

Premium Global Assist

d)

CRUSH

14.

"I would like to know if I have to use my card to get coverage for the car rental benefit."

a)

You can be covered if you use your eligible Card to reserve and pay for it.

b)

No, you dont have to use your card, you can still be covered.

c)

I need to to transfer you to the car rental team for confirmation

15.

"I have a blue cash everyday card and I am planning to use it out of the country. Will I be charged a foreign transaction fee?"

a)

Yes

b)

No

c)

Maybe