NEW
Font size
WorksheetsWeek 1 Quick review
Total questions: 15
Worksheet time: 7mins
This is a payment flexibility feature available on most green, gold and platinum. With this feature, card members can choose to pay eligible charges over time with interest.
Pay over time
Cash advance
Autopay
Cash back
Can we view the cash advance pin online?
Yes
No
CM is calling to ask what type of rewards is she earning. She got an Amex Everyday preferred card.
rewards dollars
membership reward points
cash back
skymiles
You must read the Call Recording Disclosure exactly as written to any person we call or who calls us.
True
False
We allow parties outside the company or partner companies (for example, Delta), to record our phone calls.
True
False
Which is not considered as non-public information?
Social Security Number (SSN) / Tax Identification Number (TIN)
American Express Account Number
Status of debt
Billing address
This type of account manager can obtain information on the basic card member and additional card member's account. They can also perform account maintenance.
Account manager - Travel
Account manager - Limit
Account manager - Full Access
Additional card member
If card member wants to stop the scheduled autopay payment, he/she needs to submit the request ___ business day/s before the scheduled debit.
4
3
2
1
How much is the annual membership fee for a blue cash preferred card ?
90
250
150
95
How much is the annual membership fee for an American Express platinum card?
550
695
250
150
All charges in the Pay Over Time balance are subject to an APR.
True
False
The amount a Card Member can spend on this type of card changes based on factors like their purchase, payment, and credit histories.
Blue cash everyday card
Amex everyday card
NPSL card
Pay over time
Card member is calling asking for us to send her a replacement card. She is out of the country and she lost her card during her trip. Who do we need to contact to assist the card member?
Global Assist
Business cards team
Premium Global Assist
CRUSH
"I would like to know if I have to use my card to get coverage for the car rental benefit."
You can be covered if you use your eligible Card to reserve and pay for it.
No, you dont have to use your card, you can still be covered.
I need to to transfer you to the car rental team for confirmation
"I have a blue cash everyday card and I am planning to use it out of the country. Will I be charged a foreign transaction fee?"
Yes
No
Maybe
