Worksheets1st Retention check
Total questions: 10
Worksheet time: 5mins
Customer A is complaining and getting pushy about the pedicure service she received. If you were the pedicurist what would you do?
Tell your customer to look for another pedicurist.
Refrain from becoming emotional and continue working without being bothered by the complained.
Remain cool and calm, pleasant and professional.
Ask for an apology, maintain professionalism and ask what she wants.
Customer A is complaining and getting pushy about the pedicure service she received.
Which of these is the first thing the pedicurist should do to avoid such situation?
Be courteous.
Ask the customer what she wants for her toenails like the shape, color, etc.
Decide your own design and styles.
Proceed to the service right after customer A says that she wants pedicuring.
Which is a NOT desirable quality for effective client relation?
Emotional control
Positive approach
Good manners
Discussing personal life
Which of the following statement is NOT true?
Cosmetologist is one of the best advertisements for a salon.
Salon owners and managers do not consider appearance, personality and poise to be as important as technical knowledge and manual skills.
The female cosmetologist should wear stylish shoes that fit and are comfortable at the end of a long day.
All female stylists should have their hair done at least once a week and their hair should reflect the best workmanship of the salon.
The following are guidelines for good human relations and professional attitude EXCEPT one. Which is the exception?
Always greet a client by name with a pleasant tone of voice.
Show interest in the client's personal preferences.
Make a good impression by wearing obtrusive jewelry to look at your best
Be ethical in all your dealings with clients and others with whom you come in contact.
It means taking care of the hair, skin, face, hands, and total body.
Grooming
Good Grooming
Personal Grooming
Personal Hygiene
It refers to the study and practice of beauty culture.
Cosmetology
Grooming
Cosmetologist
Good Grooming
It includes personal hygiene, suitable or appropriate attire, and neatness.
Cosmetology
Grooming
Good Grooming
Personal Hygiene
is an extension of personal hygiene and one of the best advertisements for a salon.
Cosmetology
Grooming
Personal Hygiene
Personal Grooming
It is the daily maintenance of cleanliness and thoughtfulness.
Cosmetology
Good Grooming
Personal Hygiene
Personal Grooming
