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Communications 3180 Exam 1

Total questions: 76

Worksheet time: 40mins

Name
Class
Date
1.

Which of the following cultural groups uses story-telling to convey a message?

a)

Germans

b)

Asians

c)

Hispanic / Latino

d)

Native American

2.

The nurse should talk to the patient that is unconscious as though they can hear.

a)

True

b)

False

3.

Patients receiving palliative care can also receive ongoing treatment for diabetes and wound care.

a)

True

b)

False

4.

To ease a toddler fears while in the hospital,

choose all of the following that apply.

a)

Have a clown in the surgery room

b)

Partner with parents

c)

Seperate from parents

d)

Use teddy bear to teach children procedures to ease child's fears

5.

Which of the following affect communication messages?

Select all that apply

a)

Limited mobility deficits

b)

Vision deficits

c)

Hearing deficits

d)

Mental health deficits

6.

The General Systems Theory does NOT include which of the following...

a)

Homeostasis occurs when processes independently occur

b)

It includes evaluating relationships within processes and how they connect

c)

Explains interrelationship of different parts that support the whole system

d)

Homeostasis is the tendency of unified systems working together

7.

The Institute of Medicine #1 goal is patient safety by ....

(choose all that apply)

a)

Punishing nurses when a medication error is made

b)

Improve teamwork and collaboration rather than professional silos

c)

Effective communication between nurses & providers using tools like ISBARR

d)

Allow nurses to practice to the fullest extent of their education

8.

ISBARR includes nurses providing recommendations for next steps in patient care.

a)

True

b)

False

9.

A nurse will serve prison time if a patient's health information is not protected.

a)

True

b)

False

10.

Sociology defines 2 orders or groups of social organizations. The primary group

(select all)

a)

Come together for a short period to complete a specific task

b)

Is typically a small social group

c)

Have a long term relationship

d)

Consist of members that are in a close, personal relationship

11.

The nurse says to a patient that needs lab-work, "You are going to see a hospital vampire". This is an example of..

a)

slang

b)

an easy-going personality style

c)

empowering patient

d)

humor to relax the patient

12.

The most important nonverbal communication tool is....

a)

body language and posture

b)

facial expressions

c)

touch

d)

eye contact

13.

The act of caring is a deliberate action

a)

True

b)

False

14.

When a nurse displays the act of caring, it is a nonverbal form of communication of emotional feelings

a)

True

b)

False

15.

Florence Nightingale was.....

check all that apply.

a)

Founder of modern nursing

b)

statistician

c)

English social reformer

d)

reported soldiers dying from malnutrition instead of wounds

16.

Which of the following is the best example of therapeutic communication?

a)

Will you let me assist you?

b)

Let me assist you?

c)

How can I assist you?

d)

I can assist you?

17.

General systems theory emphasizes complex systems share organizing principles.

a)

True

b)

False

18.

Nursing is as old as mankind

a)

True

b)

False

19.

Historically women practiced nursing informally following old traditions

a)

True

b)

False

20.

Historically women with formal education assumed the role of nursing

a)

True

b)

False

21.

Historically there was no religious theme to care for the sick

a)

True

b)

False

22.

Nightingale introduced the world to the functional roles of professional nursing

a)

True

b)

False

23.

Nightingale is known as the first nurse _________ due to her use of statistical data to document need for hand washing.

a)

Caring

b)

Manager

c)

Researcher

d)

Professional

24.

The key to safe health care is

a)

decreasing "handoffs"

b)

Improving care delivery

c)

Communication

d)

Preventing medication errors

25.

What theory focuses on "how" different parts work together?

a)

Transactional

b)

Social

c)

Systems

d)

Interrelational

26.

A standardized tool to improve clear communication was

a)

PQRST

b)

Team-STEPPS

c)

SBAR

d)

ANA

27.

SBAR was developed to improve communication between nurses

a)

true

b)

false

28.

Teamwork system designed to improve the quality, safety and efficiency of healthcare

a)

Team-STEPP

b)

ANA

c)

SBAR

d)

AD-O-PIE

29.

The four core parts of professional nursing metaparadigm is...

a)

research, statistics, data, and evidenced-based

b)

mental, social, psych, and physical

c)

caring, trusting, health, and professional

d)

person, environment, health, and nursing

30.

Systems thinking allows nurses to examine individual health care issues and how they link to larger health system

a)

True

b)

False

31.

Each health discipline has different training and priorities that must be integrated to achieve optimal health outcomes

a)

True

b)

False

32.

SBAR was developed to provide clear communication between

a)

Nurse & Nurse Manager

b)

Nurse & Provider

c)

Nurse & Patient

d)

Nurse & family members

33.

Which of the following is not part of creating a culture of safety?

a)

Fostering evidence based protocols

b)

Collaborative team communication

c)

A non punitive culture when mistakes are made

d)

Education silos for each discipline

34.

Effective communication is a two-way exchange of information

a)

True

b)

False

35.

Communication problems occur when there are failures between

a)

transmission, reception, or systems

b)

standards and policies

c)

input and output

d)

2 people

36.

The nursing process consists of 5 phases:

assessment, problem identification, outcome identification and planning, and

a)

Implementation and evaluation

b)

Setting goals and prioritizing

c)

Providing quality nursing care

d)

Facilitating a therapeutic relationship

37.

Nurses should prioritize goals by using

a)

Maslow's Hierarchy

b)

ANA code of ethics

c)

Nurse Managers policies

d)

Which patient is yelling the most

38.

The first step to applying critical thinking to the clinical decision making process is

a)

Identify missing data

b)

evaluate the outcome and reflect on the process

c)

identify whether a problem actually exists

d)

collect new data

39.

Inference means

a)

An assumption based on logical reasoning

b)

An assumption based on illogical guess

40.

You need to study reasoning process and developing pt centered communication skills

a)

true

b)

false

41.

The caring process is an emotional feeling

a)

true

b)

false

42.

Which of the following is NOT the goal of group communication?

a)

knowledge sharing

b)

create productive relationships

c)

decision making

d)

silo thinking for establishing goals

43.

Relationships in group therapy tend to be...

a)

interdependent

b)

intradependent

44.

Individual participants may behave differently in different groups

a)

true

b)

false

45.

In group communication, the group culture emerges quickly

a)

true

b)

false

46.

Which is an example of a primary group?

a)

classroom

b)

family gathering

c)

zoom meeting

d)

group of people in a movie theatre

47.

Which type of interviewing techniques should be used when performing subjective assessment?

a)

include the patients family

b)

using open-ended questions

c)

complete assessment

d)

inspection should be always completed first

48.

Which of the following is incorrect about Systems theory?

a)

Individuals impact other individuals

b)

Human communication is interconnected

c)

Individuals impact global initiatives

d)

Intracommunication skills are important for group therapy

49.

Which of the following is NOT an example of a secondary group?

a)

Zoom conferences about diabetes

b)

Zumba exercise class

c)

Classroom teaching on a new skill

d)

Comedy show on television

50.

Group dynamics that can disrupt communication

a)

Raising your hand for a question

b)

Takes notes during discussions

c)

Whispers or text others

d)

Participates actively

51.

What are the 5 stages of group formation?

a)

Forming, storming, norming, performing, adjourning

b)

Forming, developing, transforming, growing, adjourning

c)

Forming, questioning, answering, clarifying, adjourning

d)

Forming, performing, evaluating, adjourning

52.

In the group process, which one is storming?

a)

Expect conflict but provides coaching and compromising

b)

Goals accomplished

c)

Brainstorming ideas with clear goals

d)

Expecting confusion and enthusiasm may be weak

53.

Which is not an example of open membership to a group?

a)

gym

b)

invitation to facebook page

c)

church service

54.

Communication or conversations between people from different cultures

a)

intercultural

b)

high context

c)

low context

d)

worldview

55.

Indirect communication style using a "we" mentality and emphasizes a collective culture

a)

intercultural

b)

high context

c)

low context

d)

worldview

56.

Direct communication style using precise words

a)

intercultural

b)

high context

c)

low context

d)

worldview

57.

The way people look at their world to form a picture (personalized interpretation)

a)

intercultural

b)

high context

c)

low context

d)

Worldview

58.

An organization integrates a "set of cultural behaviors" into its practice

a)

Cultural competence

b)

Health disparities

c)

Acculturation

d)

Cultural Patterns

59.

Particular type of health difference that is closely linked with a person's social, economic, and/or environmental disadvantage

a)

Cultural Competence

b)

Health Disparities

c)

Acculturation

d)

Cultural Patterns

60.

How individuals from a different culture learn and choose to adapt to a new culture

a)

Cultural competence

b)

Health disparities

c)

Acculturation

d)

Cultural Pattern

61.

Social customs, expected behaviors, values, and languages passed down from generations

a)

Cultural competence

b)

health disparities

c)

Acculturation

d)

Cultural Patterns

62.

Sum of beliefs, norms or customs, and values

a)

culture

b)

cultural humility

c)

cultural sensitivity

d)

cultural diversity

63.

Process of openness, self-awareness, being egoless interacting with diverse individuals

a)

culture

b)

cultural humility

c)

cultural sensitivity

d)

cultural diversity

64.

Ability to be appropriately responsive to attitudes, feelings, or circumstances of a person's culture

a)

culture

b)

cultural humility

c)

cultural sensitvity

d)

cultural diversity

65.

Social variations between cultural groups

a)

cultural diversity

b)

cultural sensitivity

c)

cultural humility

d)

culture

66.

An individual from a different culture fully adopts the mainstream culture as part of his/her own identity

a)

Assimilation

b)

Ethnocentrism

c)

Cultural relativism

d)

subculture

67.

Belief that one's culture is superior to others

a)

Assimilation

b)

Ethnocentrism

c)

Cultural relativism

d)

Subculture

68.

Smaller group of people within a dominant culture with distinct lifestyle and beliefs

a)

Assimilation

b)

Ethnocentrism

c)

Subculture

d)

Ethnicity

69.

Another name for nursing theories is nursing _____________

a)

Concepts

b)

Knowing

c)

ethics

70.

Standardized tools are used to make communication more ______________

a)

safe

b)

Specific

c)

caring

d)

healthy

71.

Which of the following is an example of intrapersonal communication?

a)

Completing an admission assessment of a child with a fractured ankle

b)

Teaching a patient about diabetic foot care

c)

Consoling a family member following a diagnosis of cancer

d)

Reviewing in your mind how you handled an angry family member

72.

4 Components of Nursing Foundation

a)

Person

Nursing

Health

Environment

b)

Nurse

Doctor

Healthcare

Environment

c)

Person

Nurse

Hospital

Surgeon

73.

Four steps of the caring process

a)

CARE

b)

ANA

c)

SBAR

d)

AD-o-PIE

74.

Primary Group

select all that apply

a)

informal

b)

automatic membership

c)

no predetermined end date

d)

close personal relationships

e)

group influences self-identity

75.

4 types of secondary groups

select all that apply

a)

health education

b)

therapy

c)

support

d)

activity

76.

Which of the following statements is true regarding the use of interpreters?

a)

Family members should be encouraged to serve as an interpreter

b)

The nurse should continue speaking while the interpreter is speaking to the pt

c)

The nurse should maintain eye contact with the interpreter

d)

The nurse should give the interpreter a summary of the goals of the interaction

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