WorksheetsChapters 3 and 4
Total questions: 86
Worksheet time: 43mins
In the image business, how you look and ___ has a big influence on whether you will be successful working as a licensed nail technician.
feel
dream
sit
present yourself
Being well-groomed begins with looking and ___ fresh.
acting
feeling
smelling
thinking
It's recommended that you shower or bathe:
every day
twice a day
every few days
before and after every procedure
You should avoid ___right before performing a service.
washing your hands
drinking coffee
speaking with a client
eating a breath mint
If you smell offensive, a client will typically tell their friends or:
tell no one
tell you
one other person
even post the problem online
You must be extremely meticulous about your hygiene if you work:
as a carpenter
as a maintenance worker
as a nail technician
as a plumber
Which of theses is the best place to keep your hygiene pack?
at work
your car
your bedroom
the reception area
Your hygiene pack should include:
chewing gum
mouthwash
hand soap
snacks
It is recommended that you:
wash your hands throughout the day
use deodorant or antiperspirant weekly
brush and floss your teeth weekly
chew gum frequently
How often should you do self checks?
never
in the morning before work
periodically throughout the day
in the evening after work
If you have to smoke during the day at work, you should so so:
immediately before seeing a client
only during your lunch break
in the presence of the client
any time the urge strikes
As a nail technician, having well-groomed hair, skin, and nails serves as an advertisement of:
your salon's services
your hairdresser's skills
your esthetician's skills
your commitment to professional beauty
As a nail technician, it is recommended that you change your style:
frequently
never
every year
rarely
First and foremost, your clothes should be:
stylish
colorful
clean
professional
It is important to be mindful of spills and drips when using chemicals and avoid:
leaning on counters in the work area
leaning on counters in the reception area
greeting clients by name each visit
wearing a smock while working
Many salons have a ___ policy.
no-makeup
no-fragrance
no-socializing
no-apron
A ___ is the impression projected through your outward appearance and your conduct in the workplace.
professional image
public image
personal expression
dramatic image
When shopping for work clothes, it is recommended that you:
select those that are the most colorful
focus primarily on price
visualize how you would look in them while providing client services
buy only trendy items
When selecting clothes for work, it is recommended that you always be guided by:
your personal taste
your friend's opinions
the daily weather forecast
your salon's dress code
The clothing you wear should be:
functional
stylish
both a and b
neither a or b
When choosing shoes for work, you should select those that:
have a high heel
offer good support
have open toes
have sling backs
You should ___ at work.
always have a freshly scrubbed face
always wear makeup
rarely wear makeup
wash your face several times a day
Good physical presentation shows off your figure to its best advantage and conveys:
an image of confidence
an image of comfort
professionalism
insecurity
Sitting improperly can put a great deal of stress on your neck, shoulders, back, and:
feet
elbows
legs
knees
Good work posture includes:
leaning forward to curve your back
holding your shoulders scrunched up
keeping your neck elongated
keeping your neck scrunched up
When you sit, your back should:
be kept straight
be positioned for comfort
slouch slightly
alternate between straight and slouching
______ is the hallmark of professionalism.
Posture
Hygiene
Politeness
Image
Good posture allows you to get through your day feeling____ and doing your best work.
fatigued
lethargic
strong
weak
Busy nail technicians are susceptible to problems of the hands, wrists, shoulders, ___, back and legs.
knees
elbows
feet
neck
What is considered the key to alleviating conditions caused by improper posture?
over-the-counter painkillers
prescription painkillers
prevention
surgery
The study of a workplace and tools should be designed for maximum comfort, safety, efficiency, and productivity is called:
physiology
ergonomics
oncology
histology
To avoid stress and strain on your body, you should:
reach across the table when giving a manicure
hold your wrists in the air as you work
keep your back and neck straight
bend your wrist constantly
When the way you conduct yourself is in harmony with the beauty business, your chances of being successful increase
by 25 percent
by 50 percent
by 75 percent
dramatically
Which term refers to the daily maintenance of cleanliness achieved through healthful habits?
professional-image
personal hygiene
physical presentation
ergonomics
You should wash your hands:
once in the morning and once in the evening
only after using the restroom
only after you eat
at the beginning of each service
Finding a salon that mirrors your ______ and behavior is crucial to you career success.
professional image
personal goals
innermost thoughts
professional goals
It is highly recommended that you apply perfume:
in the morning before work
throughout the day at work
only after work
anytime you feel you need it
Your clothing should always be clean, fresh, and
colorful
tight-fitting
loose-fitting
in step with fashion
When accessorizing your outfits, you should:
never wear jewelry of any kind
wear jewelry that won't clank or jingle
wear loose jewelry that will not feel restrictive
wear whatever type of jewelry you feel looks best
The makeup you wear should:
accentuate your best features
mask your best features
highlight your skin tone
highlight less flattering features
A good physical posture:
projects an image of confidence
has no effect on how others view you
is an adequate substitute for good nutrition
looks good but has no physical benefits
Good posture includes:
leaning slightly to the left
leaning slightly to the right
holding your abdomen out
holding your chest up and out
Keeping a ___ at work helps you behave appropriately and project a positive image.
hygiene pack
positive attitude
daily journal
performance checklist
To help prevent injury or stress strain on the body, you should use ergonomically designed implements, keep your wrists in a straight neutral position, and:
keep your back and neck straight
extend your hands to clients
be consistent with repetitive motions
use inexpensive implements
Effective human relations and communication skills help build lasting client relationships, accelerate professional growth, and help:
develop goals
improve time management
identify core values
prevent misunderstandings in the workplace
The best way to understand others is to begin with firm understandings of:
yourself
your job
the salon manager
the typical client
When we feel insecure, we become:
happy
confident
anxious
calm
Being ___ helps those around you feel more confident in you.
suspicous
respectful
distant
dishonest
Which of the following is not a recommended method for handling the ups and downs of human relations?
Talk less and listen more
Be attentive
Take your emotional temperature
React instead of responding
Which of the following is one of the golden rules of human relations?
compliment people even if they are challenging and unpleasant
it is harder to keep a friend than to make an enemy
smile rather than sneer
show patience with other people's flaws
Which term refers to the act of successfully sharing information between teo people so that it is effectively understood?
verbalization
intuition
communication
clarification
You can communicate through words, ___, facial expressions, body langaue, or visual tools:
voice inflections
thoughts
ideas
dreams
When should you perform the client consultation?
before beginning any part of the service
after completing the service
during the service
anytime you want
The client consultation form is also known as the:
client invoice
intake form
bill of sale
release form
A typical client consultation form does not ask:
the client's gender
the approximate date of the client's last nail care service
the approximate date of the client's first nail care service
the client's goal for today's appointment
The client consultation form can be used:
after the first series of treatments
during the client's first service
just after the client's first service
the first time the client calls to make an appointment
How much time should you schedule for the initial client consultation?
less than a minute
about 3 minutes
up to 15 minutes
about 30 minutes
Sally prefers simple, sophisticated clothing and monochromatic colors. She is best categorized as having a ___ style.
classic
dramatic
noveau
avant garde
When preparing the client consultation, it is recommended that you have ___ on hand.
a pitcher of iced tea
photos from beauty magazines
a pamphlet detailing the salon's infection control practices
light, healthy snacks
The client consultation keeps ___.
the salon busy
the manager happy
coworkers informed
communication on target
What is the first step in the 10-step consultation method?
assess your client's nails
show and tell
review the intake form
analyze the client's nails
Which of the following is not a question you should ask when discussing the client's lifestyle during the consultation?
how much are you willing to spend to take care of your nails?
what do you do for a living?
do you spend a great deal of time outdoors?
how much time are you willing to invest in nail grooming?
The term ___ refers to listening to the client and then repeating, in your own words, what you think he or she is saying.
clarification
reflective listening
communication
consultation
Generally, a client should be asked to reschedule if he or she is more than ___ late.
5 minutes
15 minutes
30 minutes
45 minutes
If your tardy client arrives and you have time to take her without jeopardizing other clients' appointments, it is recommended that you:
take her, but let her know you are making an exception in accommodating her
take her, but don't let on that her being late is an inconvenience
take her, but tell her you can only offer half a service because she is late
refuse to take her and insist that she reschedule
What should you do if you are running late and you know that clients coming in later in the day will be forced to wait?
continue working and try to catch up before they arrive
continue working at the same pace even though some clients will have to wait
when the clients arrive, tell them that you had to cancel their appointments
ask the receptionist to call the clients and offer to reschedule if they so desire
After the service is finished and the client has let you know she is satisfied, the next thing you should do is:
walk her out of the salon
hand her the bill
record the result on a record card
start cleaning your tools and station
If a client starts sharing information with you about a very personal problem, what should you do?
tell her your opinion
ask someone nearby for their opinion
sternly explain that you don't think it's a good idea tp get personally involved
remind her that she came into the salon to get away from her troubles
It is important to treat ___ with respect.
coworkers and managers
clients and coworkers
clients and managers
everyone in the salon
When two people in the salon get into an argument, you should:
side with the person you feel is right
side with the person you've known the longest
try to stay out of it
side with the person who has more to offer you professionally
When you interact and communicate with coworkers, you should be respectful, objective, sensitive, neutral, ___, and seek help from someone you respect.
honest
insensitive
opinionated
independent
Your salon manager:
has a vested interest in your success
has authority, but not influence
will always do what you think should be done in all situations
has little responsibility
When interacting with your salon manager, you should:
complain about your coworkers
be a problem solver
be resistant to constructive criticism
say whatever you think she wants to hear
When will your salon manager usually tell you when you can expect your first employee evaluation?
before you are hired
during your first few days of work
about 6 months after you are hired
about a year after you are hired
As the time for your evaluation draws near, it is recommended that you:
try to improve your performance as much as possible
consider taking a few days off to prepare
try to get the manager to give you a hint about how you are doing
give yourself an evaluation
Human beings are social animals, which means that we like to
read a lot
spend time alone
interact with others
be introspective
With regard to social interactions, taking your own temperature means:
trying to identify the mood of the other person you're speaking to
taking care of yourself and personal conflicts
using a thermometer to determine if you have a fever
using a thermometer to determine if your tools are cool enough to touch
One of the golden rules of human relations is that you should communicate from your ___ and problem solve from your ___
heart; head
head; heart
mouth; hands
hands; mouth
When meeting new clients for the first time, you should approach them with a smile, introduce yourself, take them on a quick salon tour, introduce them to other salon professionals, and
be reserved
be aloof and professional
be introspective
be yourself
A client consultation should be performed:
only the first time the client comes to you for a service
at least once a year for regular clients (wrong)
at least once a year for regular clients (c)
only when requested by the client
A ___ is designed to protect the school and student from legal action if a client is unhappy with a service that a student provided.
client consultation form
release statement
client intake form
client questionnaire
Which step in the 10-step consultation process comes next after suggesting additional services?
asking questions about the client's lifestyle
asking the client what she like and dislikes about her nails
reiterating everything you have agreed on
discussing upkeep and maintenance
If a client shows up on the wrong day and insists that she is right about the time and date of her appointment, it is recommended that you:
acknowledge the mix-up and attempt to reschedule
show her the appointment book to prove you are right
explain that she is mistaken and insist she return on the actual appointment day
ask her to be more careful about recording her appointments
If a client is unhappy, it's recommended that you:
explain that you did exactly what she asked
change what she dislikes as soon as possible
try to convince her that she looks good the way she is
insist that she go home and think things over for awhile before making a change
As a nail technician, you are expected to be your client's
career guide
motivational coach
counselor
professional nail technician
If you find yourself at odds with a coworker, whom should you turn to as an objective third party?
a client
a less-experienced coworker
the manager
no one
