NEW
Font size
WorksheetsCultural and social differences
Total questions: 8
Worksheet time: 4mins
A workplace with high culture differences helps to avoid cultural misunderstandings?
True
False
What does CRM stand for?
Customer Relationship Maintenance
I don’t know
Customer Relationship Management
Customer Relation Management
Businesses learn culture ethics because it can help the person improve their mindset and pursue opportunities to learn and share the knowledge to other people?
True
False
How should you handle a customer on the phone?
Hang up the phone
Talk to them in a disrespectful tone
Be helpful and respectful
i don't know
What are some ways on how technology can strengthen your customer relationship?
CRM- (customer relationship management)
Automate replies and use request a call back
use automated feedback survey
all of the above
Business with customer-service mindsets are usually able to...
Satisfy their customers
Reduce their expenses
Hire more employees
Achieve their goals
Which term describes a difference between the desired culture of an organization and the actual culture that exists in the organization?
Culture gap
Power culture
Cultural quotient
Cultural norm
The beliefs, goals, and practices that a group of people share is?
Behaviors
Interdependence
Culture
Diffusion
