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Principles: Communication

Total questions: 31

Worksheet time: 23mins

Name
Class
Date
1.

Which of the following is NOT a basic element of communication?

a)

Sender

b)

Message

c)

Thought process

d)

Receiver

2.

In the Transactional Model of Communication, which of the following overlaps to show how the similarities in the communicators can have an impact on the delivery of a message?

a)

Noise

b)

Experience

c)

Feedback

d)

Communicators

3.

Which of the following is NOT a step in the communication process?

a)

Prioritizing

b)

Thinking

c)

Encoding

d)

Transmitting

4.

In the Shannon-Weaver Model, loud sounds and distractions that interfere with the reception of a message are referred to as ...

a)

Channels

b)

Noise

c)

Receptors

d)

Feedback

5.

Which of the following is a linear model of communication that is the model used for public speaking, persuasion and propaganda

a)

Shannon-Weaver Model

b)

Berlo’s SMCR Model

c)

Interactive Model

d)

Aristotle’s Model

6.

Which of the following is NOT a communication style?

a)

Passive-assertive

b)

Passive-aggressive

c)

Passive

d)

Assertive

7.

Which of the following communication styles includes the desire to avoid conflict but still tries to manipulate the situation so the outcome is in their favor?

a)

Passive-assertive

b)

Passive-aggressive

c)

Passive

d)

Assertive

8.

Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?

a)

Passive-assertive

b)

Passive-aggressive

c)

Passive

d)

Assertive

9.

Which of the following refers to the way a message is conveyed?

a)

Paraphrase

b)

Personality

c)

Communication style

d)

Communication model

10.

Which of the following types of listening commonly occurs in informal settings such as with friends?

a)

Passive listening

b)

Active listening

c)

Secondhand listening

d)

Casual listening

11.

Which of the following types of listening occurs in a more formal setting?

a)

Passive listening

b)

Active listening

c)

Secondhand listening

d)

Casual listening

12.

Which of the following is NOT a part of the listening process?

a)

Receiving

b)

Understanding

c)

Focusing

d)

Responding

13.

The first step in the listening process is …

a)

Receiving

b)

Remembering

c)

Evaluating

d)

Understanding

e)

Responding

14.

The second step in the listening process is …

a)

Receiving

b)

Remembering

c)

Evaluating

d)

Understanding

e)

Responding

15.

The third step in the listening process is …

a)

Receiving

b)

Remembering

c)

Evaluating

d)

Understanding

e)

Responding

16.

The fourth step in the listening process is …

a)

Receiving

b)

Remembering

c)

Evaluating

d)

Understanding

e)

Responding

17.

The fifth step in the listening process is …

a)

Receiving

b)

Remembering

c)

Evaluating

d)

Understanding

e)

Responding

18.

Which of the following is the process the listener takes to assess the information received from the speaker?

a)

Receiving

b)

Evaluating

c)

Understanding

d)

Providing Feedback

19.

Which of the following is NOT true about the use of humor?

a)

Humor is encouraged in all situations

b)

Humor allows for a more friendly approach

c)

Humor is discouraged in certain situation

20.

Which of the following is NOT a component of paralinguistic?

a)

Tone

b)

Pitch

c)

Inflection

d)

Facial expressions

21.

Which of the following is NOT an example of non-verbal communication?

a)

Eye contact

b)

Facial expressions

c)

Listening

d)

Gestures

22.

Using open body language helps send which kind of message?

a)

Positive

b)

Negative

c)

Aggressive

d)

Passive

23.

Facial expressions do NOT aid in which of the following?

a)

Setting the tone of the conversation

b)

Providing feedback

c)

Providing clues of audience comprehension

d)

Breaking through the stress in the room

24.

Which of the following is NOT a tip for communication in the workplace?

a)

Check grammar and spelling in written documents

b)

Be very casual in workplace communication

c)

Proofread all written communications

d)

Keep criticism constructive and positive

25.

Which of the following is the exchange of thoughts, opinions or information by speech, writing or behavior?

a)

Communication 

b)

Discussion 

c)

Transmission

d)

Research

26.

Which of the following involves selecting the appropriate channel of communication for the message delivery?

a)

Decoding

b)

Transmitting 

c)

Encoding

d)

Listening

27.

Hannah is giving a presentation to the class about the importance of eating healthy.

The rest of the class are sitting at their desks while she is presenting her topic. Hannah’s distance in relation to her classmates is known as which of the following?

a)

Paralinguistic

b)

Proximity

c)

Inflection

d)

Orientation

28.

Chris and Susan are discussing their plans for the football game tomorrow night over the telephone.

Which of the following would the telephone be considered in the scenario?

a)

Information source 

b)

Channel 

c)

Message

d)

Receiver

29.

Which of the following models of communication can be applied to the communication process which takes place between humans and machines? 

a)

Shannon-Weaver Model 

b)

Aristotle Model 

c)

Interactive Model 

d)

Transactional Model

30.

Stephen and Joe are eating lunch together in the cafeteria.

Joe asked Stephen how he did on his algebra test.

Stephen answering Joe’s question is an example of which of the following? 

a)

Feedback 

b)

Noise

c)

Message

d)

Receiver

31.

Which of the following are the two types of listening?

a)

Assertive and Selective

b)

Assertive and Passive 

c)

Active and Selective

d)

Active and Passive