WorksheetsITIL CDS Glossary Terms_2 11 Questions
Total questions: 11
Worksheet time: 5mins
Name
Class
Date
1.
Both the act and result of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed.
a)
Compliance
b)
Quality
c)
Legal Review
d)
Complex
2.
An approach to software development in which software can be released to production at any time. Frequent deployments are possible, but deployment decisions are taken case by case, usually because organizations prefer a slower rate of deployment.
a)
As-needed delivery
b)
Continuous Delivery
c)
Sporatic Delivery
d)
Just in Time Delivery
3.
An approach to software development in which changes go through the pipeline and are automatically put into the production environment, enabling multiple production deployments per day. Continuous deployment relies on continuous delivery.
a)
delayed deployment
b)
continuous release
c)
continuous deployment
d)
deployment
4.
An approach to integrating, building, and testing code within the software development environment.
a)
continuous deployment
b)
continuous release
c)
single integration
d)
continuous integration
5.
The means of managing a risk, ensuring that a business objective is achieved, or that a process is followed.
a)
control
b)
manage
c)
ignore
d)
eliminate
6.
Working with others to achieve your own goals.
a)
collaboration
b)
cooperation
c)
value drive
d)
team work
7.
The ability of an employee or a team to work comfortably in an environment that corresponds with their own beliefs, values, and needs.
a)
equal oppurtinity
b)
diversity
c)
cultural fit
d)
understanding
8.
The sum of functional and emotional interactions with a service and service provider as perceived by a customer.
a)
customer value
b)
customer needs
c)
customer care
d)
customer experience (CX)
9.
The complete end-to-end experience that service customers have with one or more service providers and/or their products through touchpoints and service interactions.
a)
customer experience (CX)
b)
customer service
c)
customer orientation
d)
customer journey
10.
The amount of time required to complete a discrete unit of work, converting inputs into outputs.
a)
cycle time
b)
process time
c)
total time
d)
overall time
11.
Information that has been translated into a form that is efficient for movement or processing.
a)
information
b)
data
c)
scans
d)
metrics
100 %
