WorksheetsJumpstart!!
Total questions: 20
Worksheet time: 10mins
If a Residential customer in Calgary calls on the yellow case and would like "Cheaper rates" what would we do?
Give the customer the options for EasyMax rates and set them up
Advise the ucahelps.alberta.ca and offer to transfer to EM Specialist
Transfer the call to Small Commercial
Set up the municipal services
The Privacy Script must be played for every new customer
True
False
What are the new EasyMax Rates?
8.39c/kwh and $4.79/GJ
8.49c/kwh and $4.69/GJ
8.49c/kwh and $4.79/GJ
8.29c/kwh and $4.89/GJ
When do the new rates come into effect?
May 2, 2022
May 1, 2022
April 30, 2022
May 1, 2023
What is the deposit for a single family home in Calgary with Water and Recycling and Electricity?
$300
$150
$424
$500
How long can we bridge or suspend an account?
45 Days
10 Days
90 Days
60 Days
A customer who is setting up new services and has a Risk of 4 on their Regulated Rate account needs a deposit?
True
False
What is the Regulated Electricity rate for Calgary for April?
9.00c/kwh
10.32c/kwh
7.89c/kwh
10.10c/kwh
Customer has been Forced out of his old address and needs his old rates at his new address on May 15. What do you do?
Complete new move in on new rates
Send an IR-Amend Competitive
Send a IR-Reinstate
Send an e-mail to e&fescalations@enmax.com
Can contact person add gas to the existing EasyMax Electricity account on the same T&Cs?
True
False
How many digits are a site id #?
11
13
5
12
What e-mail can customers in Calgary send their meter readings to?
We need to play T&Cs when adding Gas to an existing Agreement
True
False
What is the admin fee for EasyMax?
$7.15/month for each site
$8.10/month for each site
$7.11/month for each site
$7.10/month for each site
If a customer calls and has Final Notice what should you do?
Advise the customer their balance and due date
Transfer to the Payment Arrangement team
Set up the Payment Arrangement
Transfer the customer to their default retailer for new services
Credit Card can be set up on Regulated Rate Accounts
True
False
You can reverse an NSF fee
True
False
If an EasyMax customer wants to update their Credit Card information what should you do? (Select all that apply)
Transfer to Credit Card IVR
Advise customer we do not take Credit Card
Advise to go to ENMAX.com
Call back and select "Pre-authorized payments" in the IVR
Where do you add an e-mail address to an account?
Preference Management
Identification
Contract Management
Mailing Address
Where can you search for RRO online applications?
Interaction Record
Communications
Account
Billing
