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WorksheetsSForce Sorulari May`2022
Total questions: 65
Worksheet time: 2hrs 6mins
1 .
Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Use an interview flow to capture Case details.
B. Configure Knowledge with articles and data categories.
C. Create a custom object to capture popular Case resolutions.
D. Direct users to Global Search to look for similar cases.
2 .
Users at Dream House Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing settings?
A. Add a filter to the dashboard to filter the opportunities by owner role.
B. Create a dashboard with the running user set as someone who can see all opportunities.
C. Update the dashboard folder settings to manager for the sales reps role.
D. Build individual dashboards for profiles that need to see the enterprise results.
3 .
Which two solutions could an administrator find on the AppExchange to enhance their organization?
Choose 2 answers
A. Components
B. Customers
C. Consultants
D. Communities
4 .
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
A. Share the Support Reports folder with Support Managers with Edit Access.
B. hare the Support Reports folder with Support Agents with View Access.
C. Share the Helpdesk folder with Support Agents with View access.
D. Share the R&D folder with Support Managers with Edit Access.
5 .
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Dataloader. io
B. Mass Transfer Tool
C. Data Loader
D. Data Import Wizard
6 .
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
A. Prohibited password values
B. Number of days until expiration
C. Require use of Password Manager App
D. Password complexity requirements
E. Maximum invalid login attempts
7 .
Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed.
How should an administrator complete this?
A. Use conditional visibility to hide the unnecessary question.
B. Use a new version of the flow for each scenario.
C. Use a decision element and a new screen to show the proper question.
D. Use branching in the flow screen to show the proper scenario.
8 .
An administrator at Cloud Kicks wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
A. The user is in a custom hierarchy field.
B. The user is part of a territory hierarchy.
C. The user is assigned in a workflow email alert.
D. The user is the highest role in the role hierarchy.
9 .
The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue?
Choose 2 answers
A. The user's profile is missing View access.
B. The org has reached its limit for custom report types.
C. The custom report type is in development.
D. The report is saved in a private folder.
10 .
Which tool should an administrator use to identify and fix potential session vulnerabilities?
A. Security Health Check
B. Field History Tracking
C. Setup Audit Trail
D. Organization-Wide Defaults
11 .
An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page.
How should the administrator accomplish this?
A. In the Account object manager, create a custom compact layout.
B. Create a new page layout and a new section titled highlights panel.
C. From the page layout editor, Drag the field to the highlights panel.
D. Make the field required and move it to the top of the page.
12 .
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won.
What automation tool best accomplishes this?
A. Process Builder
B. Approval Process
C. Outbound Message
D. Validation Rule
13.
The administrator at Universal Containers wants to add branding to Salesforce. Which two considerations should the administrator keep in mind?
Choose 2 answers
A. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
B. Only one theme can be active at a time, and a theme applies to the entire org.
C. Chatter external users see the built-in Lightning blue theme only.
D. Themes apply to Salesforce Classic and to the Salesforce mobile app.
14 .
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A. Auto-response rule
B. Einstein Case Routing
C. Case assignment rule
D. Case escalation rule
15 .
When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
A. Flow Builder.
B. Workflow Rule.
C. Platform Event.
D. Process Builder.
16 .
AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type. A quick way to update the Account status from the Case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 answers
A. Related record
B. Record detail
C. Rich text
D. Related list
18 .
The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce. Which two solutions should the administrator use to ensure users are able to do this?
Choose 2 answers
A. Enable Creation of Recurring Tasks in Activity Settings
B. Add Create Recurring Series of Tasks field on page layouts.
C. Turn on Task Notifications Service.
D. Disable Shared Activities.
19 .
At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task.
What should the administrator use to deliver this requirement?
A. Approval Process
B. Flow builder
C. Formula Filed
D. Prebuilt Macro
20 .
What should an administrator use as an identifier when importing and updating records from a separate financial system?
A. External ID
B. Auto-Number field
C. Rich Text field
D. Record ID
21 .
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
A. Predefined Field Values
B. Global Value Picklists
C. Dependent Picklists
D. Validation Rules
22 .
The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce.
Which two solutions should the administrator use to ensure users are able to do this?
Choose 2 answers
A. Enable Creation of Recurring Tasks in Activity Settings
B. Add Create Recurring Series of Tasks field on page layouts
C. Turn on Task Notifications Service
D. Disable Shared Activities
27 .
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
B. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
C. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
28 .
Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Leads
B. Campaigns
C. Campaign Members
D. Opportunities
29.
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
A. Flow Builder
B. Approval Process
C. Process Builder
D. Workflow Rule
30 .
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
A. Page Layout
B. Lightning Page
C. Component Filter
D. Home Page
31 .
Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?
A. Picklist value sets
B. Record type
C. Fields and relationships
D.Related lookup filters
32 .
Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Leads
B. Campaigns
C. Campaign Members
D. Opportunities
34 .
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
A. Change the dashboard to be a dynamic dashboard.
B. Move the dashboard reports to the view-only folder.
C. Create a new report folder with viewer access.
D. Move the dashboard to the user's private folder.
35 .
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
B. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
C. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
36 of 65.
The administrator at AW Computing Wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account.
Which type of page should the administrator create?
A. Lightning page tab
B. Lightning page component
C. Lightning app page
D. Lightning record page
37 of 65.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A.Include the action in the Salesforce Mobile Navigation menu.
B.Add the Salesforce Mobile and Lightning Experience action to the page layout.
C.Create a custom Lightning App with the action.
D.Modify compact Case page layout to include the action.
38 of 65.
Cloud Kicks (CK) is partnering with a used shoe store and second hand bicycle emporium. CK has an automate business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
A. Create a workflow rule with an outbound message.
B. Set up a scheduled process in Process Builder.
C. Use a process to update the account when it is edited.
D. Configure a scheduled flow in Flow Builder
39of 65.
An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?
A. Existing field values will be converted.
B.Existing field values will be deleted.
C.Existing Auto Number field to Text is prevented.
D.Existing field values will remain unchanged.
40of 65.
The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?
41of 65.
Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 andhas 12 months.
How should the administrator address this requirement?
A.Set the Fiscal Year to Custom and the duration to 4 quarters.
B.Set the Fiscal Year to Standard and the duration to 12 months.
C.Set the Fiscal Year to Custom and the starting month as February.
D.Set the Fiscal Year to Standard and the starting month as February.
42.
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Configure the product categories picklist field on the product.
B. Map the lead custom field to the product's product category field.
C. Create a custom field on the Opportunity and map the two fields.
D. Create a workflow to update Opportunity fields based on the lead.
43.
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirements?
A. Assignment Rules
B. Auto-Response Rules
C. Email Alerts
D. Knowledge Articles
44.
What are three settings an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 answers
A. Enable the organization's email approval response setting.
B. Create a flow to automatically approve all records.
C. Specify initial submission actions within the approval process
D. Add the Items to Approve component to the approvers' home page.
E. Update the organization's Chatter settings to allow approvals.
45of 65.
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Re-assign the Case.
B. Change the Case Priority.
C. Re-open the Case.
D. D. Send email notifications
46 of 65.
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
A. Create a simplified Opportunity page layout.
B. Configure an auto launched flow for Opportunity editing.
C. Use a Kanban list view for Opportunity.
D. Add a Path for stage to the opportunity record page
47 of 65.
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?
A. Create a roll-up summary field on Opportunity to Campaign.
B. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.
C. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won.
D. Perform periodic data jobs to update campaign records.
48 of 65.
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should an administrator configure?
Choose 2 answers
A. Email Alert Action
B. Quick Action
C. Outbound Message
D. Approval Process
49 of 65.
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to lead form on their website. They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?
A. Create an assignment rule to email the lead.
B. Use a validation rule to trigger workflow to email the lead.
C. Add a public group and Process Builder to email the lead.
D. Configure an auto-response rule to email the lead
50 of 65.
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
A. Configure a custom lookup field for shoe designs on the Product object.
B. Add a custom master-detail field for shoe designs on the Product object.
C. Use the standard object for designs.
D. Create a custom object for shoe designs.
51 of 65.
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?
A. Create a roll-up summary field on Opportunity to Campaign.
B. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.
C. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won.
D. Perform periodic data jobs to update campaign records.
52 of 65.
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object.
How should an administrator provide proper access?
A. Create a new profile
B. Set up Manual sharing
C. Configure permission sets
D. Assign a new role
53 of 65.
Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Broadcast Group
B. Chatter Unlisted Group
C. Chatter Recommendations
D.Chatter Stream
54 of 65.
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
A. Create a simplified Opportunity page layout.
B. Configure an auto launched flow for Opportunity editing.
C. Use a Kanban list view for Opportunity.
D. Add a Path for stage to the opportunity record page
55 of 65.
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Accounts?
A. Shipments should have a master detail to Accounts.
B. Accounts should have a master detail to Shipments.
C. Accounts should have a lookup to Shipments.
D. Shipments should have a lookup to Account.
56 of 65.
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
A. Create a new role that prevents Delete permissions from rolling up to the users.
B. Edit the profile for the users to remove Delete access from the objects.
C. Create a new permission set that has Delete access deselected for the objects.
D. Use a muting permission set with a permission set group to mute selected permissions.
57 of 65.
Universal Containers wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure?
Choose 2 answers
A. N Prevent common words
B. Password different than username
C. Minimum password length
D. Password complexity requirement
58 of 65.
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A. Geofence
B. External lookup
C. Custom address
D. Geolocation
59 of 65.
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
A. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
B. IP address restrictions are set on the profile or globally for the org.
C. Restrict U2F Security Keys on the user's profile to enforce login hours.
D. Assign single sign-on to a permission set to allow users to log in when outside the network.
60 of 65.
AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.
How should an administrator configure this requirement?
A. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank
B. Select the required checkbox next to the Loss Reason field on the page layout.
C. Configure a workflow rule to display an error if Loss Reason is blank.
D.Check the required checkbox on the Loss Reason field in Object Manager.
61 of 65.
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
A. A new standard object can be created.
B. Custom and standard objects have standard fields.
C. Only standard objects support master-detail relationships.
D. Standard objects are included with Salesforce.
62 of 65.
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
A. Configure a flow to assign the cases to the queue.
B. Create a new queue and add Cases as an available object.
C. Use assignment rules to set the queue as the owner of the case.
D. Add Cases to the existing queue as available object
63 of 65.
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator configure to help with these issues?
A. Einstein Opportunity Scoring
B. Einstein Lead Scoring
C. Einstein Activity Capture
D. Einstein Search Personalization
64 of 65.
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?
A. Set the login policy to require login from https://nto.my.salesforce.com
B. Set the Redirect policy to Do Not redirect.
C. Set the redirect policy to Redirect with a warning to the same page within the domain.
D.Set the login policy to prevent login from https://login.salesforce.com
66.
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this?
67. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a predefined case team and an assignment rule.
B. Create a user-based sharing rule and an ad-hoc case team.
C. Create an auto-response rule and a public group.
D. Create a queue and a criteria-based sharing rule.
68.
An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
A. The username is already in use another organization.
B. The username is restricted to a domain specific to my domain.
C. The email address used for the username has a contact record.
D. The email used for the username is not a corporate email address.
69.
Sales reps at Northern Trail Outfitters have asked for a way to change the probability field value of their Opportunities.
What should an administrator suggest to meet this request?
A.Create a custom field on Opportunity.
B.Configure Forecasting support.
C.Define a new Stage picklist value.
D.Make the field editable on page layouts.
70.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private.
How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule.
B. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
C. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts.
D. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule.
71.
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?
A. Update Records
B. Create Records
C. Assignment
D. Get Records
72.
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
A.Allow the reps to set business hours manually.
B.Create one set of business hours per time zone
C.Adjust the current business hours to accommodate the Eastern Time Zone.
D.Set temporary business hours for each time zone.
