WorksheetsABVT
Total questions: 30
Worksheet time: 27mins
What do you call the last day that the customer can make a payment to avoid a late fee?
(a)
What do you call the type of charge that indicates a scenario wherein the merchant cancelled a pending charge on the account?
(a)
How long does it take for a pending charge to drop from an account?
(a)
Money transfers like Paypal and Venmo are considered what kind of transaction?
(a)
What does NPSL mean?
(a)
Revolving Line: 2000.00
Open to Buy: 1000.00
Held in Auth: 500.00
Balance: ?
What's the customer's balance?
(a)
On the account with a sequence number of 4899697871498764, what is the category of the charge made on 02/16/2022?
(a)
On the account with a sequence number of 4899697871498764, how much did the customer spend on the billing cycle ending on 02/24/2022?
(a)
What do you call the part of the interest rate provided by the bank?
(a)
What is a transactor?
Normally pays the statement balance in full every due date
Pays the minimum payment every due date
Normally pays the statement balance in full after their due date
Pays the minimum payment every after the due date
A customer enrolled in paperless will receive their statement in their email.
True
False
For the account with a sequence number of 4899697871498764, what category does the customer purchase most often?
(a)
While normal card delivery usually takes 4-7 business days, expedited delivery usually takes 1-(?) days.
(a)
What is an unbilled charge?
Charge that we haven't received a confirmation for yet.
Charge that hasn't been posted yet.
Charge that hasn't been put on a bill yet.
Charge that was made on a previous statement
What do you call the smallest amount that a customer can pay to keep their account current?
(a)
This is the term describing a situation in which an account's interest rate is suddenly increased to the maximum amount, usually due to delinquency.
(a)
How much would be the interest charge for an account that has the below balances? The last billing cycle ended on July 15, 2022 and the customer plans on paying today, July 29, 2022.
$4599 in purchases at 14.99%
$500 in cash advances at 21.99%
$12000 in balance transfers at 1.99%
(a)
Mr. Customer's current due date is on 05/03/2022. When is his next due date?
(a)
For the account with sequence number 8911395877143668. Ms. Reinhardt wanted to know how much is the over the credit limit fee.
(a)
For the account with sequence number 8911395877143668. Ms. Reinhardt is wondering why she's not receiving her statement in the mail.
(a)
This is a tool that can be used to identify the type of card your customer has using just the first four digits of the card number.
(a)
This is the best address to send a payment if your customer is in the East Coast.
PO Box 78045 Phoenix, AZ 85062-8045
PO Box 9001037 Louisville, KY 40290-1037
PO Box 70166 Philadelphia, PA 19176-0166
6716 Grade Lane Building 9 Suite 910 Louisville, KY 40213
This is the number you need to give a customer who wants to dispute an item on their credit report with TransUnion
1-800-888-4213
1-877-322-8228
1-800-916-8800
1-800-680-7289
FEW and Escalations are two departments that are always (a) transfers?
What is the name of the tool used to send confirmation emails to your customers?
(a)
What piece of information is available in the Accounts tab that is not in call opening besides the area which allows you to verify the expiration date and CVV code? This piece of information also cannot be provided to your customer.
(a)
How much has been charged in terms of interest to the account with a sequence number 6008665573295164 for the entire year?
(a)
For the account with a sequence number of 4593420855252664, how many miles did the customer earn in miles during the 06/24/2022 billing cycle?
(a)
Which segment, besides BT 2, will still have a balance after the entire payment has been applied?
(a)
How much would be left as a balance for BT 2 once the payment is fully applied?
(a)
