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WorksheetsBUSINESS COMMUNICATION SKILLS
Total questions: 14
Worksheet time: 8mins
What are the characteristics for effective business communication
Consideration
Feedback Skills
Modify the message according to the audience
Courtesy
Public speaking skills can connect with an audience through telling a story
TRUE
FALSE
"Use simple language and easy sentences structure in composing message" this statement refers to?
Make effective use of grapevine
Clarity of purpose
Feedback
Multiple channels of communication
Benefit of multiple channels of communication are:
1. Quick Feedback
2. Creating an integrated group
3. Distribute Quickly
TRUE
FALSE
Which is the principles of effective business communication?
Creating
Creative
Clumsy
Concreteness
"Use polite language...." is characteristics for effective business communication of
Multiple channels of communication
Feedback
Modify the message according to the audience
Empathy
Interpersonal communication skills is exchange of information through verbal and non- verbal methods
TRUE
FALSE
Ability to receive messages accurately in the communication process can improve our listening skills
TRUE
FALSE
"Able to understand what the audience wants" refers to
Interpersonal communication skills
Modify the message according to the audience
Information Management Skills
Which statement is refer to CONCRETENESS?
communicating using correct grammar
idea contained in the message should be expressed clearly
supported by additional facts to help the public understand the message
Principles of effective business communication have 6Cs
TRUE
FALSE
What sender should consider when communicate?
social and cultural background, education, age, emotions
development, operation, maintenance and organization of databases
Give FOUR types of Grapevine communication
(a)
Give THREE characteristics for effective business communication
(a)
