WorksheetsDay 3: Retention Tools and Return Process Training
Total questions: 25
Worksheet time: 4mins
What RAN stands for?
Return Approval Needed
Return Approval Need
Return Approval Needs
Return Approval Now
After RP is launched, what do we do next?
Click Approve
Post in Slack
Send email to customer
Advise disposal
What is the name of our partner donation who will pick up the mattress?
Load Up
Community Donation
Salvation Army
Sharetown
Do we need to always schedule Sharetown pickup manually?
(a)
Where do we check the Sharetown pick-up request or receipt to see if it has been completed?
(a)
For Community Donation, items can be donated to whom?
close friend
family member
neighbors
resident in the same household
Do we need photos of disposal if the customer will need to dispose of the mattress themselves?
(a)
Are we able to accept donation receipts with missing product descriptions?
(a)
Where do we process topper orders?
(a)
What is needed to be verified before we can process Unopened Return?
photos
tracking number
mattress tag
shipping address
What are the Two (2) Types of Unopened Returns?
(a)
What do we type of photo do we need to upload in Admin when processing unopened return?
(a)
What is the username for the FedEx website where we will be scheduling GCT?
(a)
What does RTS stand for?
(a)
What is the meaning of GCT?
(a)
What is the 2 information we need to notate in Admin after we create a GCT return?
tracking number and time
tracking number and date
tracking number and address
time and date
Do we always schedule the GCT for the next business day?
(a)
If you are scheduling multiple GCTs for the same customer on the same day, do you need to indicate the GCT tracking number on each package for FedEx?
(a)
Is it true that we need to advise customers not to remove the original carrier stickers/labels before pickup?
(a)
Once the return is approved and Sharetown has been scheduled, do we need to tell the customer that they need to bring the mattress to the Sharetown facility?
(a)
If a donation is not available for the customer, do we immediately advise them that we can schedule LoadUp for them?
(a)
if the customer declines all save offers in Admin Retention Platform, what do we click to proceed?
Sale Saved
Sale Lost
Approval
Next
What is the username we need to use when logging into the Sharetown portal if the product is Nectar?
(a)
What is the password we need to input when we log in to the Sharetown portal?
(a)
Can we schedule GCT from an old address to a new address?
(a)
