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WorksheetsChat Wave 1 Quiz #3
Total questions: 10
Worksheet time: 2hrs 40mins
The clock that I ordered from Lazada is not working at all."What is the correct contact reason for this inquiry?
PWIR > Damaged and Defective > Damaged Product
PWIR > Damaged and Defective > Damaged Packaging
PWIR > Damaged and Defective > Defective Product
"I order for XXL t-shirt but I received medium!"Choose the correct contact reason for this inquiry.
PWIR > Wrong Item/ Not as Advertised > Wrong product
PWIR > Wrong Item/ Not as Advertised > Wrong size
PWIR > Wrong Item/ Not as Advertised > Not as advertised (Product Description/image)
Customer complains that they received the wrong item. What resolution should you provide to the customer based on the order details? (see image)
"I suggest for you to reach out to the seller for the processing of your refund."
"I highly suggest to submit an online returns form for this item."
"I will work on updating the status of your order from TTS to Delivered. Once the status is updated, we will process your refund."
"I received a medium T-shirt but I don't think it fits me. Can I request for replacement?" Choose the correct contact reason for this inquiry.
PWIR > Change of Mind
PWIR > Wrong Item > Wrong Size
PWIR > Wrong Item > Wrong Product
May complains that she received the wrong item. Based on the details of the order (see image), what will be the first step you need to do as you assist the customer?
Submit a refund request.
File OMR to update the status from TTS to Delivered.
Advise customer to submit ORF
Which product type is under Direct Return to Merchant Process?
Local Marketplace
Crossborder Marketplace
LazMall
3 decisions that seller can give if customer files ORF on DRTM item.
Return
Refund
Reject
Redeliver
What is the return policy for LazMall items?
15 days
7 days
20 days
This return status tells us that the customer has already submitted the ORF (Online Returns Form).
Received_at_Warehouse
Return_Requested
Shipping
Customer used credit card to pay for his order. If his refund is processed and completed by Lazada, when will the refund be credited to his bank account?
within 24 hours
within 10 business days
within 3-5 business days
