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WorksheetsProject Calibration 2.0 - For Testing
Total questions: 25
Worksheet time: 50mins
Basic Healthcare: If there is no answer after 3 attempts and no listed email address in the contact list, what action should be selected in Salesforce?
Contacted
Email Resolved
Remotely Resolved
No Answer - Pending
Advanced Healthcare: Food Services After Hours - The ticket was already received in email when is the next follow-up?
"Case Open – 07229675 / 500P FoodServices-FirstFloor-Retail Grab & Go 1 1B011 / SID: 5E158637 / Range: 1.1°C to 6.1°C / Temp: 14.3° C, running warm / Received after hrs / Emailed FSRC / Ticket# 367795 / ...."
After 8 hrs
At 6 AM PST
After 4 hrs
At 9 AM PST
Advanced Healthcare: Sensor Alert on UHA Gibraltar Clinical Staff Clean RM 107 Refrigerator comes back from pending, upon checking, alert is now within range. What is the best action to take?
Clear the alert on TempTrak, resolve using Disregard action
Clear the alert on TempTrak, resolve using Remotely Resolved action
Clear the alert on TempTrak, resolve using Emailed Resolved action with Clinic POCs and UHA-EHS as the selected contacts
Contact the POCs and advise to clear the alert on Temptrak and resolve the alert in SF using Contacted Action
Advanced Healthacre: POC Daniel Smith requested a 24-hour disregard (until 05/04 at 9:45 AM EST) on VC-Pleasanton-Pharmacy Pharm White IV Fridge because there's an ongoing construction. What are the next actions to take?
Send the request to Disregard team and place on pending until the end of disregard
Send the request to Disregard team and check the sensor every 4 hrs
Send the request to Disregard team, Vinitha and SHC-IT, and place on pending until the end of disregard
Send the request to Disregard team, Vinitha and SHC-IT, and place on pending for 8 hrs
Advanced Healthcare: Active Sensor Alert was received on 500P FoodServices-GF-PD Supervisor Trayline B Freezer at 1:00 AM EST. How should the alert be handled?
Call the alert to POC
Disregard the alarm per procedure
Immediately create a ticket to FSRC
Place it on pending until 9AM EST (6AM PST)
Giant Eagle: Which is not considered a SECONDARY alarm?
Oil failure
Evac or Evac pump fail
Low Liquid Level-low liq.lvl
High temp
Azuma Foods: What alarm should be called to the store?
Hi Suction
Hi Temp Alarms
DAFN alarms
Leak Alarms
Food Lion: True or False - Hi transducer on suction group and hi transducer on discharge pressure should be Emailed to Tech.
True
False
Sprouts: Which of the following alarm is not called to the store:
Low Temp on Freezer
Space Temperatures
Open / Shorted / Failed Sensor
VS Fan Failure
Rouses: To avoid misrouted calls, what is the option to select when calling SVC Rouses Dispatch?
Option 4
Option 2
Option 1
Option 3
LIDL: For alarms showing ACTIVE status but temp is not exceeding the limit, place the alarm on pending. What is the best action to take if alarm logs still shows as active after the 30-minute pending?
Call MOD, FM, and Director for reference
Disregard it if the temperature is not exceeding the limit
Disregard, regardless of if the temperature is exceeding the limit
Send email to Contractor, FM DL and Refrigeration Procurement for service
EnMarket 820: Which is the best notes for this alarm?
“Control Value Limit Exceeded on Fuzzy’s Kitchen RH”
Fuzzy’s Kitchen RH / CONTROL VALUE / Current, Hi Limit / Occupancy
Fuzzy’s Kitchen RH / CONTROL VALUE / Status / Current, Set, Hi Limit / Defrost State / Door State / Graph trend / Occupancy
Fuzzy’s Kitchen RH / COMMAND OUT / Value / Alarm When / Status / Occupancy
Fuzzy’s Kitchen RH / CONTROL VALUE / Current, Set, Hi Limit / Occupancy
Gelsons (Classic Ref): Which of the following alarms should be disregarded between 7pm-5am?
Low Temp on non- frozen cases
Proof and Oil Failures
Sensor failure and HVAC related alarms
Space Temperatures
Whole Foods: You received a Digital sensor alarm on PRSNSE ALARM connected to HVAC Controller. What is the best action to take?
Disregard, since it is not an actual leak returning PPM Values
Call the Store
Lowes: An active Low Temp alarm on B10 SVC MT was received and was successfully called to MOD. What is the best action to take?
Advise that an Emergency Priority 1 WO will be created.
Advise that a Routine Priority 2 WO will be created.
Resolve the alarm.
Meijer: An active High Suction alarm on Rack A was received at 6:40am EST. Upon Checking there is an existing WO for Rack Fail Phase Fail and REFR Phase Loss on Rack A that was created at 5:59am EST. What is the best action to take?
Disregard subsequent alarms from Critical Rack Related issues
Call Store and Create WO
Call Store. if there's a tech, placed it on hold for 1hr. Else, Create WO
Asked for a 24hour disregard
Dollar General: All Stores - An alarm was received from pending.
'Circuit 01 (Produce) Current 52.0 Setpoint 38.0 Hi Limit 50.0 / Graph trending downwards / pending for 1hr'
Upon checking the alarm is still active and no answer at the store. what is the best action to take?
Placed it on pending and escalate to Zero Zone on the 3rd attempt
Call Zero Zone immediately
Check for an existing call for the past 4hrs, if the alarm was resolved 4hrs ago, disregard it per procedure
Penske: An active VS Inverter fail was received on EVAP COND VSD on PENSKE_OH(Controller). What is the best action to take?
Create WO Immediately
Call MOD. Ask if there’s a technician. If yes, place the alarm on pending for 1hr. else, Create WO
Call MOD. if no answer, escalate immediately until you speak to a live person then Create WO. Or if no one answer after 3 failed attempts, create WO
Call MOD. if no answer, escalate immediately until you speak to a live person then Create WO. Or if no one answer after 3 failed attempts, create WO and Failed attempt email using GSearch
Amazon: Active Lost Connectivity alarm was received, which alarm contact should be selected?
All Contacts
Severity 3 alarm contact
Severity 2 alarm contact
Meijer: How long we should disregard an alarm with an existing W/O?
Amazon: How long we should disregard an alarm with an existing email sent?
5 hours for both Meijer and Amazon
6hrs for Amazon and 4hrs Meijer
6hrs for Meijer and 4hrs for Amazon
4 hours for both Meijer and Amazon
Supervalu: What are the correct steps when confirming the work order.
Dispatch W/O
Call and select service provider, dispatch and confirm
Select service provider, dispatch and confirm
Amazon Go: Which of the Following is the correct notes for Lost Connectivity Alarm?
Lost connectivity / Connection was not established to controller via Terminal Mode/ alarm occurred (5) times the past 24 hours. Please take action to rectify the issue. Check temps and secure to prevent loss.
Lost connectivity on 10.133.25.140 / Connection was not established to controller via Terminal Mode/ alarm occurred (5) times the past 24 hours. Please take action to rectify the issue. Check temps and secure to prevent loss.
Alarm Description: Lost Connectivity Comments: [Amazon ISE1] Refrigeration Alarm (Amazon Go) / Ticket Description: Connection was not established to controller via Terminal Mode/ Failed on 4/24/2022 8:05 PM/ Alarm has repeated (5) times. Please monitor temps to protect against loss
Amazon Go: Alarm status: HI TEMP ALM value is ON / Active Status
Refer to the screenshot. How the alarm should be handled?
Send the alarm details to Severity 2 Alarm Contact
Send the alarm details to Severity 3 Alarm Contact
Alarm not listed. Disregard alarm per procedure. Email the details to to PSCDisregards@Emerson.com
Meijer: An active lost connectivity is received. How will the alarm be processed?
Call the store - If technician is on site - put the alarm in pending
Call the store - SDIC will check - put the alarm in pending
Put the alarm in Pending - Call the store if still active after 2nd pending
Call the Store - Create a WO
Inbound: MOD from Dollar General 01143 called in requesting a set point change for Meat Cooler. How should the call be handled?
Cold transfer to 5092 Technical Support
Email the details to coldchain.technicalservices@emerson.com
Escalate to Tony Vertuca
Send an email to energydept@dollargeneral.com
