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WorksheetsO5 Returns Day 1
Total questions: 15
Worksheet time: 8mins
Where will you go on UAD to locate or search for an order?
Contact search tab
Orders tab
Details tab
If you are unable to search for an order using an order number or email address where will you click on UAD?
When doing an advanced search in an order, you can search using?
Customer's Address
Customer's Full name
UPC Number
Where will you go on UAD to capture notes on a case?
Details tab
Feed tab
Contact search tab
Where will you be able to see the promo codes used on the order?
Loyalty tab
Shipping tab
Payment tab
To view item(s) details, you will scroll down and click?
Loyalty tab
Order Lines tab
Payment tab
To be able to see the history of an line item you click on?
double click on the picture of the item
Details tab
Purchase order tab
Where do you click to view the customer's billing and shipping information?
Payment tab
Purchase orders tab
Shipping tab
Where will you be able to view the Discounts that the customer received on the order?
Payment tab
Purchase orders tab
Shipping tab
Where will you click to view the status of a drop ship item?
Payment tab
Purchase orders tab
Shipping tab
When will see the returns tab on an order?
When the customer has received the order
When a line item has a return status
When the 30 days for return is over
Where will you be able to see who placed the order?
Order summary page
Details tab
Order lines tab
Where will you go to track an order?
Payment tab
Purchase orders tab
Shipping tab
What is the first cycle of a Return?
Return In-Transit
Return Initiated
Return Started
Return Completed
Wha is the status of a Return when it was delivered to DC?
Return Received
Return Delivered
Return Processed
Return Completed
