NEW
Font size
WorksheetsPatient Experience
Total questions: 10
Worksheet time: 8mins
When I’m not able to help a guest , I should:
Tell them honestly and ask them to find another nurse
Tell them It’s not my job , I am a nurse and I don't know where to find the duty manger
Get help immediately and advise the person help is on the way
As a Nurse , it is important to focus on:
Only what the caregiver or next of kin wants for the patient.
The preferences of the patient and his or her family and the overall experience from their perspective.
The decisions made by the physician regardless of the patient's wishes.
The medical treatment being given to the patient.
What is the name of our official patient satisfaction surveying vendor at SGH?
Survey Monkey
Advisory Board
Press Ganey
All of the Above
“Seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another”. What is this called?
Clinical Care
Service Recovery
Friendliness
Empathy
What does the “A” in CARE stand for?
Alternate
Assist
Anticipate
Ask
What does the “R” in CARE stand for?
Revise
Review
Respect
Response
One of the following is NOT correct when explaining any thing to the guest ?
Think Before you speak
Ensure Clarity
Exaggerate Facts
Always ask if they have any questions
What was the last quarter Press Ganey score for nursing department ?
92%
85%
82%
77%
Which of the following is the best guarantee that the patient's priority needs are met?
Checking with the relative of the patient
Consulting with the physician
Preparing a nursing care plan in collaboration with the patient
Coordinating with other members of the team
The art and science of knowing and understanding your guests is
hospitality
Guestology
customer service
Apathy
