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WorksheetsQuiz No. 4 RM Wave12
Total questions: 15
Worksheet time: 11mins
When can we allow our customers to modify their existing order?
Ken’s delivery time slot is from 4 to 6 pm. He received an extension message at 5:59 pm to notify her that there will be a 45 minutes extension. She can't wait for the delivery because she has another appointment. What will be your advise?
Who can update Force ATL request?
TL / SME
RM CS
DR
Manager
Alan informed you that he has missing items worth $32. The container status is missed to load and contains all items that Alan has reported. Should you offer a refund for the missing item?
Process the refund and advise for timeframe
ask approval from Sup/TLE for refund
advise customer that we will DD the missing items
apologize as we can't assist
Ms. Tan's delivery is set for today between 5 and 7 p.m. However her son is in the hospital, she's calling to move her delivery to 8 to 10 p.m. But we can no longer change the schedule since it has already been processed. What is your recommendation?
Bryle is calling in to inform you of the missing item in his order. The order has not been reflected as delivered in our system. What should you do?
Mels yogurt is currently on 20% off. Craig tried to add it to his cart but the discount is not reflected. What should you do?
refund the amount difference
validate then escalate to SST
advise to call the seller
advise is no longer valid
How do we notify the out of stock items to customers?
via email
via SMS
via call
none
Roxanne needs to escalate her customer concern to Seller Support Team. What should be the correct status of her case?
Parent Case - Resolved Child Case - On Hold
Parent Case - On Pending & Child Case - On Hold
Parent Case - On Hold & Child Case - On Hold
Parent Case - On Pending& Child Case - Pending
Anne's delivery slot is, 12 to 2 p.m. She selected a go green option. When should RedMart deliver her order?
Anne can receive the delivery 2 hours earlier.
Anne can receive the delivery 3 hours earlier.
Anne can receive the delivery within the same time slot
Anne can receive the delivery 6 hours earlier.
This tool can help you check the end to end journey of a customer's delivery.
(a)
Who can request or lodge the request for collection of items from customer's premise?
(a)
What are the valid reason to collect the items if its less than SGD100?
(a)
This is where TL and SME can send your follow up for customer's delivery request when you did not received any response from cxcomms
(a)
SST stands for?
(a)
