This is one portion of Salesforce that allows you to search for any information that is stored in the system.

This dropdown will allow you to switch between views from Cases to Quick Cases, Knowledge Base, Dashboard etc.

What name should we set into a contact if a consumer failed to provide their first and last name?

What are the 3 Case Record Types that we use in Home Fragrance?

TRUE of FALSE: A case must be created for EVERY call.

We use this case record type when a consumer has a general question.

The case record type that we use when the consumer has a problem with our product.

What is the format of the subject that we use for our cases?

We are to use this status if we are waiting on our consumer's response or action.

TRUE or FALSE: Product Disposition should be entered on EVERY case.

TRUE or FALSE: Case Comment is a required field for closing a case.

2 types of OMS Order

We fill out this additional field in Case Product if we are to replace an out of stock item with a different item

2 types of promotions.