WorksheetsMIDTERM
Total questions: 55
Worksheet time: 34mins
Which of these is NOT a monetary method of motivation?
Comission
Pay Rise
Recognition
Bonuses
what are TWO benefits of a motivated workforce?
This can result in better productivity
customer service will most likely improve
you can pay them less because they're enjoying work
they only work when they feel like working
Which of these is NOT a category in Maslow's hierarchy of needs?
Social
Travel
Esteem
Safety
Which of these roles would most likely be motivated by commission?
Financial Director
Sales Assistant
Manager
Producer
One implication of the Hawthorne studies is that
workers can be motivated by receiving:
attention
money
stock
bonuses
profit sharing
Social interaction and acceptance by others are
examples of:
physiological needs
esteem needs.
safety needs.
social needs.
self-actualization needs.
According to Herzberg, employees are commonly
most satisfied when offered:
adequate supervision
adequate salary
recognition
job security
safe working conditions
A supervisor who believes in McGregor’s Theory Y
will likely monitor employees closely to ensure that
their work is completed.
True
False
Which is not the limitation of Goal-setting Theory?
Overly narrow goals
Overly challenging goals
Learning Opportunities
internal competition
Decreased intrinsic motivation
Negative reinforcement motivates employees by encouraging them to behave in a manner that avoids unfavorable consequences.
True
False
An employee involvement program that periodically moves individuals from one job assignment to another is:
job enlargement
job enrichment
job rotation
job sharing
flextime
Are you motivated more in studying by intrinsic rewards (satisfaction, sense of accomplishment, etc.) or by extrinsic rewards (money, bonuses, etc.)?
Intrinsic rewards
Extrinsic rewards
Which of these is NOT a category in Maslow's hierarchy of needs?
Social
Psychological
Esteem
Safety
Whose theory was X & Y?
Vroom
Maslow
McGregor
Herzberg
Jasmy feels like his hard work is never recognized. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Self-actualization
Physiological
According to Herzberg, employees are commonly
most satisfied when offered:
adequate supervision
adequate salary
recognition
job security
__________ theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
Equity
Expectancy
Reinforcement
Goal setting
Which is not the limitation of Goal-setting Theory?
Overly narrow goals
Overly challenging goals
Learning Opportunities
Internal competition
What type of motivation is "My mom wants me to go to college."
Intrinsic
Extrinsic
Social need
Self-actualization need
If Mirza is categorized as a Theory X manager, which of the following behaviors is she most likely to exhibit?
She will empower her subordinates.
She will trust her employees to use their discretion in most matters.
She will strictly control all the details of any project she is managing.
She will delegate authority extensively to junior managers.
According to the two-factor theory proposed by Herzberg, which of the following is considered a hygiene factor?
promotional opportunities
quality of supervision
achievement
recognition
________ is the belief that performance is related to rewards.
Valence
Expectancy
Effort
Instrumentality
The theory which asserts that motivation depends upon the strength of a tendency to act in a certain way, which in turn depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual, is called:
Expectancy Theory
Equity Theory
Behavior Modification Theory
Goal Theory
A primary school teacher uses a star reward chart. Students will get a star if they are well behaved and lose the existing star if they have badly behaved. Which reinforcement is this?
Negative reinforcement
Positive reinforcement
Both of the above
None of the above
The acronym SMART can be used to establish a goal. What does SMART stand for?
Standard, Measureable, Achievable, Result-oriented, Time
Specific, Measureable, Achievable, Realistic, Time
Specific, Magnificient, Attainable, Result-oriented, Time
Standard, Manageable, Accountable, Realistic, Time
What method can be used to have equity if the person has less output than others?
Go to work earlier
Start working overtime
Increase work effort
Start going in late
Malika thinks that it is an excellent idea to have music playing in the background while her team carry out their duties. What kind of factor is being represented by Herzberg's theory?
A satisfier
A motivator factor
A hygiene factor
A job content factor
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
Communication requires acquisition of knowledge and critical thinking skills.
Communication is dynamic.
Communication is competence-based.
Communication is influenced by ethics.
Communication is affected by culture.
Which of these is a communication skill?
Talking at the same time as someone else
Listening to what people say
Putting your fingers in your nose
What is communication without words?
Sign language
Non-verbal communication
Gestures
Telepathy
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
The communication which is spoken, read, heard, and written is
verbal communication
non verbal communication
gestural communication
formal communication
If you are nervous about making eye contact during an elevator pitch, where can you look?
At the other person's nose or forehead
At the other person's feet
Over the other person's shoulder
Close your eyes and hope for the best
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
differs from different generations or from different regions
information overload
attitudes
language
problems with structure design
poor or outdated equipment used during communications, background noise,
poor lighting, temperatures that are too hot or too cold.
physical barriers
attitudes
language
information overload
Which are the most important parts of the communication?
Barriers, sender and message
Feedback, encoding and decoding
Sender, message and receiver
Chanel, noise and message
1.The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
Noise
Communication is considered effective when ...
it creates chaos and misunderstanding
the speaker gets his desired response from the audience
there is no reaction from the audience
Communication involves the transfer of _________________?
Sounds
Noise
Information
A text message is what form of communication?
Non-Verbal, written
Verbal, Oral
Verbal, Written
Feedback is a _____ and _________ to a message.
idea and thought
reaction and response
idea and understanding
Why culture is one of the barriers in communication?
because different people have different culture
because people have the same culture
because living in one place
in communication process, the most important things that you need to understand is?
language
action
response
In the model of the communication process, ____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
encoding
noise
transmission
feedback
The three formal communication channels in organisations are categorised as:
downward, horizontal and upward
hierarchical, functional and organisational
horizontal, vertical and grapevine
upward, dyadic and downward
____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behaviour.
Downward guidance
Coaching
Counselling
Leading
Written communication would be preferable to oral communication when:
immediate feedback is needed
messages are complex and ambiguous
messages are emotion laden
messages are very simple
What is effective communication in the workplace?
It is when managers communicate tasks.
One-way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.
Two- way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.
It is when listening is preferred to speaking.
The following communication tasks are required in the workplace: (Choose more than 1 answer)
Gossipping
Communicating with colleagues and external client
Express your dissatisfaction about work in media social
Handling inquiries and pass on to the respective person in charge.
