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WorksheetsAssessment - 1st May 2022 - 11th June 2022
Total questions: 25
Worksheet time: 31mins
What are the steps you would do if you receive a video tech issue?
Basic troubleshooting steps to be shared
1. Check Video SOP - If error available share the troubleshooting steps2. If error not available, check with available SA or Daniel/Sathish
Ask the user to update the app
Use alternate device to play videos
User states that the amount has been debited but the plan has not been activated, when checked on ikigai the payment is in "Authorised State". What would you inform the user?
Inform the user that the payment failed and amount debited will be credited into his bank account within 5- 7 business days. Kindly guide the user to re-purchase once again
Inform the user to wait for 24 - 48 hrs for the payment to be processed
Move the ticket to accounts bucket for the refund to be processed
Will ask the user to raise a dispute with the respective bank
User reaches out to us asking to purchase harcopy notes and does not have any active plan. How would you guide the user?
Guide the user towards Notes page & Ask him to enter his details to receive a notification
Inform the user that notes are unavailable for purchase and take it as a feedback
1. Inform Edition 6 notes are launching soon
2. Suggest to fill in the details on the notes page to be notified
3. Inform Plan C is required to be eligible to purchase notes
4. Recommend the user appropriate Plan C duration basis his year of study or guide towards Plan D purchase
Inform user to make the purchase for Plan C and get back to us with regards to notes
What is the strike rate for NEET PG 2022?
192/200 (Videos) | 190/200 (QBank)
191/200 (Videos) | 190/200 (QBank)
190/200 (Videos) | 192/200 (QBank)
191/200 (QBank + Tests) |190/200 (Videos)
PG student reaches out asking for plan details, which all plans are available with us which could be suggested to the user?
NEET PG & PGCDM
Final Year Practical Guide
NEET SS & Surgery & CPCDM
NEET SS Medicine & Surgery & CPCDM
If a user reaches out to us stating that the Marrow app is not working, what would be the best course of action?
Ask for sample screenshot or video of the issue
Guide the user to update the app and restart the device
Call the user to understand the issue and assist accordingly. If user unavailable on call twice, kindly send out an email
Share basic troubleshooting steps
User requesting for discount on Plan C since he has been with us since 2018 and would like to extend his current plan, how would you guide the user?
Inform Plan is already at a discounted price
Inform about RENEW discount code & guide the user accordingly. Also check for champion concept without committing
Check for champion concept & guide the user towards pro page
We will deny any discount and recommend Plan C 36-months
3rd Year student requesting for plan along with notes, which plan would you suggest?
Plan D 24-months & inform that notes will be delivered within 45 days from date of purchase
Plan D 36-months & inform that notes will be delivered within 45 days from date of purchase
Plan C 36-months & inform Edition 6 notes will be available soon
Plan C 18-months & inform Edition 6 notes will be available soon
What are the different source of investigation?
Ikigai only
FD tickets only
Ikigai and FD tickets
No investigation needed
What progress will be saved after Edition 6 launch?
Paused modules and downloaded videos
Completed modules and attempted tests
All progress will be saved
Completed modules, attempted tests and bookmarks
User asks for recent INICET and NEET PG questions on the app/web? What would you do?
Send to guidance for response and share to the user
Inform it will be available soon on the app/web, share the Marrowlings and Strike rate blog link
Inform Recall papers already available in the App
Ask the user to elaborate on the query
User's query: Does marrow work on iPad Air 5th Gen. Which of following is considered an elegant response?
Marrow app is compatible on any Mobile/Tab/iPad devices which have iOS version above 11 and Android OS version above 5.1. We won't be able to provide in details about any specific device/model.
Yes! Marrow works on iPad 5th Generation as it runs on the latest OS. Generally, Marrow works seamless on Apple devices with OS version 11 and above.
Marrow app is compatible on any Mobile/Tab/iPad devices which have iOS version above 11 and Android OS version above 5.1. We also suggest you walk into the nearest store and download the app on the device you would like to purchase and see if Videos run (If possible). Then you can decide to purchase the device.
Marrow app is compatible on any Mobile/Tab/iPad devices which have iOS version above 11 and Android OS version above 5.1. For more details on supported devices, you can visit https://www.Marrow.com/home/faq#faq-Video.Also, visit https://www.Marrow.com/blog/known-device-specific-Video-issues-in-Marrow/.
Find the four QA values
1. Solutioning
2. Process
3. Investigation
4. Product Knowledge
1. Solutioning
2. Mindfulness
3. Investigation
4. Product Knowledge
1. Solutioning
2. Mindfulness
3. Investigation
4. Elegance
1. Solutioning
2. Process
3. Investigation
4. Mindfulness
When does the Schema turn red?
If the score is <40%
If the score in <30%
If the score in <20%
If the score in <50%
User asks if Plan A consists of Recall tests, how should you guide them?
Inform it available as NEET PG and INICET Recall GTs
Inform it available as NEET PG and INICET Recall GTs along mentioning these can only be taken once
Inform it is available as NEET PG and INICET Recall GTs along mentioning these can only be taken once. Suggest Plan B and the use Custom Module and hashtags
Send to guidance for response and share to the user
User asks for Renewal of Plan C 12 months and asks for extra discount, which of the following pointers are necessary?
1. Mention Renewal discount
2.Applied on 6, 12 and 18 months
3. Guide to pro page
1. Mention Renewal discount
2. Inform about the price difference for 6 and 12 months
3. Guide to pro page
1. Mention Renewal discount
2. Inform about the price difference betweem PrelaunchE6 and Renew for 12 months
3. Guide to pro page
1. Mention Renewal discount
2. Inform not applied on 24 and 36 months
3. Guide to pro page
User says he is confused whether to purchase Marrow or other platform, how would you guide the user?
Send to guidance for response and share to the user
Explain the various plans in Marrow and their prices
Explain why Marrow is sufficient and Inform about the recent NEET PG results and strike rate
Inform Marrow is sufficient and explain the various plans in Marrow and their prices
User raises feedback regarding Dr. Akhilesh Raj. Which subject does the respective faculty teach?
Community Medicine
Psychiatry
Pediatrics
Forensic Medicine
A 2nd year MBBS student reaches out to you regarding subscribing to Marrow content. What are the possible plans you can suggest to the user who has never subscribed to Marrow content?
Plan C - 36 months and Year-wise Combo Plan
Plan C - 36 months
Plan C - 36 months or Year-wise Combo Plan
Year-wise Combo plan
I am a 50 year old doctor working in the Middle East for the last 20 years. Work and family life kept me busy. But now I want to come back and join a residency programme. Can Marrow help me?
- Send to guidance
- Email purchase link
- Assure that Marrow is sufficient. Ask for Indian contact no. Share YouTube link & follow up with Guidance.
- Guide the user towards FMGE course
What are Major & Minor subjects?
- Important & not so important subjects
- Year wise distributed subject
- Vast & Lesser content
- Pre-clinical are minor & Clinical are major
When should i start solving the GT’s in Marrow?
- After you complete all the subject videos
- Right Now
- Send to Guidance
- After you completing all QBank
Where can I find the High Yield Topics in Marrow?
- We don’t have any
- Blogs
- Everything in Marrow is important
- Videos > Delta
May I know when is the next INI- CET exam?
- Send to Guidance
- No idea
- Most likely in November. Usually it takes place twice a year. The May session is complete. For more information do check the official website link- Natboard.edu.in or AIIMS
- Just share AIIMS website link
“I need notes to prepare right now. It is hampering my studies. When will i get them?” How would you frame a response to the above Q?
- Sorry, currently notes are not available
- Understand the user is frustrated. Assure that hardcopy will be available soon. Guide to making own notes in the meanwhile. Soft copy of notes are available on App
- Send to Guidance
- Guide the user to make own notes & share Revision & MED80 videos PDF
