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WorksheetsO5A - Level 1, Daily 4 quiz
Total questions: 20
Worksheet time: 58mins
BOPIS stands for?
Buy online pickup in ship
Buy online pickup in store
None of the above.
The customer will only have____ days to pick up the item from the store.
10
4
7
8
What happens to the order if the customer fails to pick it up within 7 days?
If the customer does not pick up the item, the store will ship it to the customers address.
If the customer or an alternate person does not pick up the merchandise within 7 days, the store will process the order as a return and refund the credit card.
The item or order will be on hold until the customer is available to pick it up.
Will the customer be notified via email or text message when their order is ready for pickup in the store?
True
False
When picking up the items in the store, the customer must bring the following items:
Order confirmation email and Valid ID.
No need to bring anything.
Just order confirmation email.
Which of the following items are popular drop-ship items?
Fur coats, boots & underwear.
Fragrances, handbags & make-up.
Food items, toys & bicycles
O5A doesn't have dropship items.
What system do we use to view the status of a drop-ship order?
What system do we use to view the status of a drop-ship order?
Web locator
Vendornet
UAD
Do international orders qualify for free shipping promotions?
No
Yes
Maybe
There is no Shipping and Taxes for International orders?
True
False
When placing an international order, we go to our Border Free Tool.
True
False
We could place an order in which some of the items are to be shipped and others are to be picked up in store.
True
False
Instead of saying BOPIS to our customer, we should say.
In store pickup
It’s okay to say BOPIS
PICK UP
What happens to the order if the customer fails to pick it up within 7 days?
If the customer does not pick up the item, the store will ship it to the customers address.
If the customer or an alternate person does not pick up the merchandise within 7 days, the store will process the order as a return and refund the credit card.
The item or order will be on hold until the customer is available to pick it up.
We will only charge the customers credit card once the order is_______?
Shipped
Ready for packing status
Released
Ready for pickup.
Will the customer be able to return the BOPIS order by mail?
Yes, we will treat this as a regular order.
No, it must be returned to the store where it was picked up.
A customer called complaining that the ship99 code is not working for her order to be shipped to Canada.
Override the shipping charge in the initial checkout page.
User CSR code to override the shipping charge.
advise the customer that the ship99 is only available to orders shipped within the U.S.
Place the order and tell the customer that you will submit a Case to waive the shipping charge.
Customer calls to cancel a dropship order after 20 mins , what do you do ?
Go to the actions tab - Select Cancel
Attempt to cancel the order by submitting the request to the back office team
Send an email to the DC to cancel the order
Customer placed an order for drop-ship item 2 weeks ago, The status is PO sent to vendor . How do we assist the customer?
Go to vendornet to track the order , if unable to then wrap up case under back office
please send an email to so5vendordropshipteam@saksoff5th.com. It will take 24 to 48 hours to receive a response
Send an email to the DC to find out where the item is
What system do we use to view the status of a drop-ship order?
Csmart
Web locator
Vendornet
Customer calls to cancel their order, status is created & the item is coming from the vendor. How do we cancel the order ?
We can cancel the order on Kiva or Swisslog
We can cancel the order on Vendor net
We go to the Actions tab and click cancel
